Customer Service, Sales, B2B Marketing, Leadership, Guest Relations
Resume:
Contact Information
*************@*****.***
Address
Newport News VA, 23608
Phone
Skills
• Leadership
• B2B Marketing
• Conflict Resolution
• Time Management
• Customer Service
• Sales & Marketing
• Training & Recruiting
• Microsoft Office
• Budgeting
• Project Management
Eziunoamaka Amatokwu-
Ndekwu
Experience
Education
Result-oriented Hospitality Professional with 9 years experience in Business, Customer Service, Hotels, Sales & Marketing, Restaurant and Related Support Services. Women in Hospitality Founder & President
Nigeria
Nigeria
May-2017
Currently
The Sojourner By Genesis Head Hotel Operations
Hotel
Lagos, Nigeria.
March-2014
January-2017
Best Western The Island Assistant General Manager
Hotel
Lagos, Nigeria
January-2011
June-2013
Protea Hotel By Marriot Sales Manager
Kuramo Waters
Lagos, Nigeria
September-2009
December-2010
European School Of Professional Certificate
Economics
London, United Kingdom
2013
Lagos Business School Professional Certificate
Lagos, Nigeria
2016
Madonna University Bachelor of Science
Okija Nigeria
2006
-Founded an association representing the professional and personal development of Nigerian women involved in the local hospitality industry.
-Managed a team of 150 employees & increased
productivity by 75%.
-Increased return business by 28% through outstanding customer service, surpassed monthly sales target by 20% & decreased vendor cost by 30%.
-Successfully managed a team of professionals in
revamping operations and infrastructure, cutting
overhead costs by 25%.
-Increased the clientele base of the hotel by 120%.
-Retained existing customers and substantially grew the customer base, product line, sales volume by 50% & increased market share by 70% over a period of 6
months.
Management.
Business Management
Accountancy
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