BUSINESS ANALYST
Resume:
Temi Lucas
**********@*****.***
An enthusiastic Business Analyst with over 5 years of experience supporting business solution software, processes and analyzing business operations. Aiming to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. Possess a PGc in International Business Law with University of London and an ongoing Certificate in Business Analysis with University of Toronto
PROFESSIONAL EXPERIENCE
Bank of Montreal (BMO) Ontario, CA
Business Analyst August 2017 – July 2018
• Document business needs while distinguishing between needs and wants and identifying gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide business requirements specifications.
• Perform Gap analysis and documented As-is processes of existing system and working with vendors to propose To-Be processes of the evaluated benefits of the new system.
• Define requirements approach using Use Cases, storyboarding and whiteboarding to foster a thorough understanding of the business goals, practices and processes in order to translate them into system functionality and user- requirements that define scope and specifications.
• Identify, assess control and mitigate risks, developing value added recommendations for corrective actions while performing detailed organizational analysis to identify internal disconnects or inefficiencies that arise (or may arise) and then develop strategies for dealing with them.
• Facilitate stakeholder interviews, identify sources of information, assist in interpreting facts and information gathered while identifying gaps and inconsistencies within a business process description and work with stakeholders to clarify and simplify complex process.
• Create technical and economic justification for the implementation of new processes, methods and equipment, while implementing special project assignments involving new equipment, products and processes productivity and quality improvements throughout the organization as directed.
• Actively work collaboratively with subject matter experts and team members to brainstorm ideas, seek feedback and share experiences in respect of best practices and process improvement while promoting a culture of excellence and nurturing relationships with internal partners, stakeholders and external vendors.
• Recommend approaches to obtain appropriate stakeholder and management approvals and coordinate seamless sign-off processes while ensuring accurate content which is consistent and aligns with established guidelines and best practices.
• Work with relevant teams to develop new requirements based on provided specifications, perform data gathering, prepare minutes and communications while ensuring adequate documentation and training is provided for users.
• Create feature and story backlogs that are clear and straightforward while maintaining the project feature and story backlog in addition to any changes to those requirements alongside the Product Owner, and confirming that documents meet client, contractual and usability requirements.
• Prepare business process models, using MS Visio to develop use cases and process workflow in order to further update existing SOPs.
HSBC Bank Ontario, CA
Business Process Analyst August 2016 - July 2017
• Engaged clients to gather software requirements/business rules, and ensured alignment with development teams and documented business process and standard operating processes.
• Collated and organized information by working with different managers and teams of employees in the company to document and validate current business processes, and recommended changes to improve overall control and efficiency of existing processes.
• Reviewed and updated existing documentation on SOPs for various business processes as required and created new documentation where none existed.
• Analyzed organizational structure, responsibilities, teamwork, capabilities, business and operating procedures, processes, and workflow to devise most efficient methods of accomplishing work while identifying & assessing, controlling and mitigating risks thereby developing value added recommendations for corrective actions.
• Performed mentorship duties for team members new to Agile and exchanging knowledge/thoughts constantly with other SCRUM masters in the organization.
• Worked in a continuous Agile environment to build, test and deploy while working closely with other teams to create and deploy new features.
• Translated business processes, rules and requirements into Epics and Stories in preparation for Agile delivery cycles.
• Gathered requirements and facilitated requirements gathering sessions in addition to analyzing the organization’s business requirements and process through document analysis, interviews, workshops and workflow analysis.
• Facilitated dialogues and discussions between the business and IT (both internal and external providers), while assisting with prioritization between competing objectives.
• Documented business and technical requirements in a variety of formats specifically using BRD
(Business requirements documents), Use Cases and User Stories and functional specification.
• Delivered results in Agile delivery frameworks and elicited measurable business value metrics on projects, and ensured all business and system requirements were identified and traceable back to project goals.
• Communicated business requirements by constructing easy to understand data and process models while liaising between the business and technical personnel to ensure a mutual understanding of process and applications
Manulife Bank Ontario, CA
Business Analyst November 2015 - July 2016
• Planned, managed and led the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business while working collaboratively with the stakeholders and the business in order to support the changes to the business processes, policies and systems across the organization.
• Demonstrated ability to work successfully with various members in the organization while providing weekly updates to the working group and project teams and explaining complex topics to project stakeholders in a clear and concise manner.
• Performed research on Custom-off-the-shelf (COTS) products to see if they meet requirements while evaluating the capabilities and limitations of existing systems.
• Gathered and documented business requirements through face-to-face meetings with stakeholders and created business analysis documents such as Business Cases, Business Requirement Documents, Functional Requirements Documents, Process Maps, Swim Lane diagrams etc.
• Facilitated collaborative sessions with large and diverse business stakeholders to drive requirements discovery, analysis and review which enabled monitored progress, developed performance measures and regular reports to stakeholders and management.
• Applied advanced elicitation techniques to work with different types of stakeholder groups in order to analyze and document scope of the business solution using enterprise standard requirements methodology.
• Developed processes to manage changes and ensured that changes in the build and QC cycles are validated and well merited while keeping the critical path in mind.
• Handled multiple priorities and interactions with many stakeholders and team members internal to the organization while ensuring compliance in all business process analysis and redesign activities.
• Proposed improvements to automate business functions and make effective use of technology to improve customer-service experience and worked with external vendor to gather and document business requirements for automating the business process.
• Conducted requirement review and walkthrough sessions with SMEs, Sponsors, project managers and relevant stakeholder in the organization in order to understand issues and reach a consensus on the agreed solution.
• Adhered to Agile methodology, ensuring Project Requirement documentation has the necessary approvals to comply with SDLC and meet audit standards.
• Supported the Agile framework and activities required to achieve product goals while working closely with the Product Owners, Technical Leads and Scrum Masters for effective product backlog grooming, sprint planning and Program release planning. ROGERS Ontario, CA
Business Analyst August 2014 - July 2015
• Gathered business requirements through Document Analysis and Interviews to determine the “As Is” business state(gap analysis) and the “To Be business target state.
• Analyzed business needs, problems, opportunities and solution scope, document value statements and collect benefit metrics to support business case development and return on investment analysis.
• Facilitated meetings with clients to document requirements and explore potential solutions which enabled the translation of the stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, work flow process etc.
• Identified root cause and corrective actions to meet business goals while managing projects through status meeting weekly reports and tracking of issues.
• Effectively communicated system changes, enhancements and modifications to project stakeholders to ensure understanding of issues and solutions.
• Developed an understanding of necessary application validating the business value, requirements and workflow in order to ensure that solution proposed met the business need and added value.
• Interfaced directly with users to track analyze and solve software and business process issues while identifying and reconciling errors in data to ensure accurate business requirements are collated.
• Acted as the intermediary between the business and technical personnel to ensure a mutual understanding of process and application, and basically simplified business requirements to the understanding of the IT team.
• Ensured processes and controls in place aligned with the risk acceptance of the company and ensured all risks were identified, understood and managed effectively.
• Ensured that business impacts are accurately captured and conveyed to internal project team member while maintaining a strong stakeholder relationship. SUMMARY OF SKILLS
• Outstanding written and verbal communication skills which is highly essential for eliciting requirements.
• Attention to detail with a high level of precision Software proficient with expertise with Ms Office Suite (word, Excel Outlook, PowerPoint & Visio) and Google documents and spreadsheets, JIRA, HPQC, SnagIt, ALM, Mercury Quality Centre etc.
• Relationship manager, supportive, trustworthy, consultative and always willing to ask questions.
• Knowledgeable with SDLC Methodologies i.e Waterfall, Agile & Iterative.
• Hardworking, highly organized time manager, reliable, and a matured professional with a canny ability to manage conflicts in the most diplomatic manner.
• Ability to learn quickly, solve problems and juggle multiple priorities in a fast-paced environment.
• A considerate team-player with aspirations to succeed that can work with limited supervision. EDUCATION
Certificate in Business Analysis
University of Toronto (IP)
Postgraduate Certificate in International Business Law (with merit) University of London
Bachelors of Law (LLB)
Lagos State University
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