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Manager Project

Miami, FL
September 28, 2018

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E m a i l : m i c h a e l j o h n s o n . p r o j e c t m a n a g e r @ g m a i l . c o m Michael Johnson


Mobile No: 786-***-****


LinkedIn: Michael Johnson


I am an established Project Manager currently working on a multimillion pound Business/Digital Transformation programme who has a proven track-record of project delivery and leading project teams. With a delivery portfolio ranging across Digital & Business transformation, Digital, Financial Services, IT, Information Security and Legal/Regulatory, I am a versatile Project Manager with strong communication, organisation and stakeholder management skills, solid business and commercial awareness, who remains relentlessly committed to delivering the right solution to maximise Clients/Customer benefits realisation.

My leadership experience is supported by a term as a flagship General Manager of Europe’s largest high street blue chip telecoms brand. My responsibilities included P&L and NPS management, People development & enhancing the Customer experience; all of which I achieved by engaging and delivering

(results) through my teams.

Having recently immigrated to the United States, I am searching for a role in which I can make an impact and collaboratively work to bring organisation business objectives and strategic aims to life, by establishing and successfully implementing (transformational) IT and Business change which improves technology, processes and people capabilities.


Project/Programme Management

- Managing various sized IT and Business disciplined projects/programmes ranging between £350k -

£12 million.

- Extensive use of Project Management software, tools and techniques Project Delivery

- Delivering results through successful project delivery leveraging various methodologies (e.g. traditional Waterfall, Agile (Scrum) or a Hybrid)

- Operating in both a Matrix and Project-based organisations

- Worked within both an agency and an organisation

- Capability to operate in a Scrum Master capacity Contract Delivery

- Facilitating 3rd party multi-million-pound Contract Negotiations

- Delivery of Master Services Agreements (MSA) valued in excess of £60 million Management/Coaching

- Line management of Operational and Sales teams consisting of up-to 35 direct reports at any one time

- Effective performance management and coaching of over/underperforming teams Stakeholder Management

- Management and engagement of Stakeholders across all levels (including day-to-day team members, 3rd parties, mid/senior management etc.)

Vendor Management

- Sourcing and procurement of Products and Services

- Managing vendor relationships ensuring expectations are met or being managed accordingly to the required acceptance criteria

2 P a g e M o b i l e N o : 7 8 6 9 0 1 9 9 2 5

E m a i l : m i c h a e l j o h n s o n . p r o j e c t m a n a g e r @ g m a i l . c o m EMPLOYMENT HISTORY

Digital Transformation Project Manager Aug 2015 to present Building & Civil Engineering, Gatwick, London, UK

Reporting to the Group Director of Change I held accountability for numerous key aspects within Business/Digital Transformation Programme* to ultimately deliver a leading-edge digital platform for the groups flagship Financial Services product alongside a greenfield Occupational Health solution for the Construction industry. Giving the maturity of the organisation and the magnitude of what we had embarked on, there was a great deal of senior stakeholder involvement, which I was responsible for closely managing. Recipient of:

Employee of the Year award (2018)

Employee of the Year (Runner-up) award (2017)

*Procurement, Target Technical Architecture (including API integration, Load & Stress testing of 3rd Parties Line of Business systems), Master Services Agreements (MSA), Dynamics 365 (CRM) implementation Leading the procurement of Products and Services for B&CE’s Digital Transformation Programme: i) Sourcing, procuring & implementing Technology Products for Target-State, this required me overseeing numerous assessments, pilots and Proof of Concepts. ii) Sourcing, onboarding and integrating with a Technology Delivery Partner to augment B&CE’s capability deficiencies. This consisted of me facilitating numerous vendor hackathons and assessments to arrive at a preferred Partner from the initial shortlist of 12 vendors. Responsible for working in a Vendor Manager capacity (from RFP/RFI stage through to contract signature), where I would operate as the sole point of contact prior to Master Services Agreement (MSA) commitment Leading the delivery of the Group’s MSAs (a combined value in excess of £60 million) Responsible for ensuring successful Project deliveries within the triple constraints consisting of: i) Resource and Budget management for assigned Projects & Workstreams ii) Risk and Issue management and mitigation

iii) Developing and managing Project documentation (e.g. PID’s, Project Plans, RAIDS log, Product backlogs (as well as other methodology specific artefacts)) iv) Overseeing assigned Project teams (on/off-shore) v) Robust stakeholder (of all levels) management and adhering to reporting frameworks vi) Collaborating with peer group to identify and sequence dependencies between Projects, Workstreams, Programmes and other business-wide objectives vii) Change control management

i) Leveraging professional skills to facilitate workshops (e.g. Planning, WBS sessions etc.) Project Coordinator / Project Manager Aug 2013 to August 2015 iDeliver Consultancy, Old Street, London, UK

With dual reporting to the Programme Manager and Account Director, I operated in a hybrid Project/Account Manager (client facing) role where I was responsible for the delivery of Client (web) Projects, this included end-to-end delivery and Account Management throughout the warranty period. iDeliver being a relatively small Digital agency, resource demand often exceeded supply, resulting in the parallel running of numerous projects between the values of £20k - £500k. Responsible for ensuring successful Project deliveries within the triple constraints consisting of: i) Resource and Budget management for assigned Projects & Workstreams ii) Risk and Issue management and mitigation

iii) Monitoring and Controlling the Project Plan, tracking progress against Critical Paths, Milestones, Project Stages and tasks through project lifecycle iv) Overseeing assigned Project teams (on/off-shore) v) Adhering to the Client Governance and Reporting Framework Accountable for Client Account Management throughout the warranty period. This would include post implementation assessments and evaluations to assist with benefits realisation 3 P a g e M o b i l e N o : 7 8 6 9 0 1 9 9 2 5

E m a i l : m i c h a e l j o h n s o n . p r o j e c t m a n a g e r @ g m a i l . c o m GENERAL MANAGER (Flagship store)

Carphone Warehouse, Oxford St, London, UK July 2004 to Aug 2013 Reporting to the Regional Manager, I was ultimately accountable for managing one of London’s Flagship branches which had a total of 35 direct reports and an annual turnover of circa. £6 million. Located on Europe’s busiest high street (Oxford Street, London), this store was the home for a large portion of the group in- store pilots with objectives ranging from Operational efficiencies & cost savings through to new products and services.

Under my leadership this store transformed a consistent underperformer to one of the strongest performers within the entire UK estate, topping performance tables on key KPI’s such as Telecoms (Broadband) and Insurance sales. Recipient of:

Most profitable retail store of Central London award (2012) Manager of the Year award (2011)

Most profitable retail store of South London award (2011) Most profitable retail store of South London award (2010) Exercising my antimony as a business unit General Manager by implementing local initiative and strategies (one of saw store profits increase by 200% year-on-year) to drive customer retention and store profit within a congested market on Europe’s busiest retail high-street Responsible for the performance development for a Cluster of 5 underperforming Branches within the South East London region Operating as a proxy Regional Manager and subsequently providing ad hoc Regional Management coverage for 24 South East London stores (with an annual turnover of circa. 36 million) Conducting regular 1-2-1’s, PDR’s & coaching sessions with my team, issuing challenge and praise where appropriate (derived from analysis of behaviours and business MI) to drive consistent high standard results through people P&L management (month to month)

Digital Marketing Assistant Intern

Universal Music Group, Olympia, London, UK Jan 2004 to July 2004 EDUCATION AND QUALIFICATIONS

BSc (Hons) Media Technology (Modules included: Graphic Design, Web Design, Media Studies, Video Production, Change Management 2002 – 2006 BTEC Advanced Computer Studies 2000 - 2002


PMP Currently studying

Spanish (Intermediate level) Currently studying

British Safety Council Level 2 (Health and Safety) 2015 PRINCE II (Projects in Controlled Environment) 2013

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