Customer Service Process
Resume:
Stacia Wright
**************@*****.***
Skilled Customer Service Rep committed to addressing customer concerns with speed, accuracy and professionalism.
High customer service standards
Devoted to data integrity
Proficient in customer account software
Telecommunications knowledge
Education: Tennessee Technology Center Memphis
Attended and graduated the Surgical Tech program. Received
Certificate as well as externship
Experience:
Sedgwick-10/2015-Current
Provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls, to resolve issues with one call/one person response, and to direct calls to appropriate escalation path as needed.
Express Scripts -09/2013-07/2015
Assist with scheduling shipments as well as handle various requests, handled complaints, process insurance requests. Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues.
Kelly Services/Customer Service-08/2011-7/2013
Assisted various customers/companies with various Claims. Provided accurate and appropriate information in response to customer inquiries .Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Methodist University Hospital-04/200*-**-****
Assisted Surgeons in the O.R., ordered supplies for transplant suites, set up O.R. suite for various cases, precepted new Techs.
U.T. Bowld Hospital-01/2000-04/2005
Assisted Surgeons in the O.R., set up for various cases, ordered supplies for O.R. suites, precepted new technicians
Promus Hotel Corp-09/1999-01/2000
Assisted Customer making reservations, handled complaint calls, Collected customer feedback and made process changes to exceed customer satisfaction goals.
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