Customer Service Manager

MONICASALAS

**** ***** ************, ** ****, TX 79936

Home: 915-***-**** - ********@*****.***

PROFESSIONALSUMMARY:

DedicatedSupervisor, motivated to maintain customer satisfaction and contribute to the company’s successes. Driven to exceed goals and build long termrelationshipswithcustomers. Delivers positive experiences through high-quality customer service. Customer empathetic as well as friendly.

SKILLS:

Skilled in customer service and leadership

Exceptional verbal and written communication skills

Creative problemsolver

MS Windows proficient

Committed to maintainingdata integrity

WORKHISTORY:

06/2017 to Current

Customer Service via Technical and BillingSupport

Conduent, El Paso, Tx

Customer Service for internet and Billingpurposes. Helping customers with technical issues such as poor signal, equipment not working, basic computer operating, email troubleshooting. Educatingonproducts that will benefit their lifestyle and helpbudget. Educatingandgoing intodetail line by line on their current bill, making sure they understand it. Takingpayment, creatingpayment extensions, work orders for services, and trouble calls. Issuing credits to fix any error or help customer out on a non valid charge. 11/2014 to 01/2017

Supervisor

Charlotte Russe, El Paso, TX

Maximize conversion and saleswhen running the sales floor by ensuringkey selling zones are covered and a positive experience is provided for every customer. Inform the teamon hourly updates, during salesmanager shifts to motivate and drive sales. Provide in the moment coaching.Act as a mentor. Offer feedback on time. Partnered withStore Management to support WFMmanagement through adjustingshiftswhenneeded. Buildpositive relationshipswithpeers and associates. Execute daily tasks. Handle LossandProvention. Cash control. In charge of Presentationof store. Window executions, Promotion checklist, reacts to daily/weekly visual/promo direction fromheadquarters.Communicate any product needs/ customer feedback to store manager and assistant manager. Sent fax and emails. Customer Service. Handle registers. File. Stay up to date with employee records. Handle payroll. 10/2012 to 12/2016

Cashier/Assistant/Desk Clerk/Receptionist/Beertub/Cocktail Waitress WildHorse Nightclub, El Paso, TX

Performvariouscustomer service functions including: assistant to manager, payroll, money-handling, answeringoffice calls.Asreceptionist, greet walk-in customers, run register, and assist with any questions or problems. In charge of beer tub & alsococktail waitress.

09/2010 to 02/2011

Customer Care and Sales Representative

Affina, El Paso, TX

HandledAT&T accounts via call center (Affina) and assistedcustomerswithquestions or complaints regarding their service, bill, products and received electronic payments. Resolved inquiries by following company guidelines and processes and loggeddetails of calls in system. Achievedhigh sales percentage with consultative, value-focused customer service approach.

EDUCATION:

El Paso Community College - El Paso, TX

Associate of Arts: Journalism(in-progress)

Coursework inHealthUnit Coordinator

Montwood HighSchool - Graduated2008

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