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Customer Service Human Resource

Houston, TX
September 28, 2018

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***** ****** *****, *******, ***** *****

Home: 832-***-****

Cell: 346-***-****

Professional Summary


A committed team player with an ability to meet and exceed set goals and deadlines. Exceptional focus and follow through abilities, with a record of efficiency and productivity. Detail oriented, with exemplary organization and task management skills. Public Relations experience and exceptional people skills.

Diverse professional development, versed in 7 year experience in Human Resource. 4 year experience in Corporate Travel. Accumulated over 15 years of customer service through various positions, 4 years of sales/re-sales experience, and 3 year of banking. Experience:

Call Center Representative

October 2017 to Now

Stage Store

Aid and advise customer for new orders and tracking Information. Call center environment. Direct Counselor

October 2016 to January 2017

Favorite Health Care Staffing

Aided the boarder/Refugee children for US Government. Assisted with their everyday activities such as counseling, educating, grooming, and entertaining. Enforced specific instructions generated by the Government and company policy and procedures. Banker

April 2013 to October 2016

J.P.Morgan Chase

Establish banking services for personal and business accounts. Utilized my customer service skills as a work from home banker. By offering clients their options concerning their products and services. As well as answer questions that highlight monthly service fees and rates. Resolve customer technical issues due to retrieving account information. Advise the client of their rights, per being a Chase customer. And offering the bank's policies concerning all available services. Office Assistant

September 2011 to February 2013

L&G Transportation – Houston, Texas

Assist with clerical duties. Bookkeeping in relation to accounts payable and payroll. Dispatch carriers for scheduled pickups and deliveries. Record all completed tasks. Human Resource Representative

November 2004 to August 2011

Mercer Human Resource – Houston, Texas

Outsourced through Mercer HR, to assist employees of United Healthcare with their benefit information. Advised employees of vital information relating to Health Insurance, Short and Long-term disability, Vacation information and Employee Relations, concentrating on employee issues.

Corporate Travel Agent

July 1998 to August 2004

American Express Travel – Houston, Texas

Outsourced through American Express Travel Inc. to provide corporate national, and international travel for Exxon/Mobil employees. Prepared airline, hotel and car reservation for individual and group travel. Efficient in creating multiple reservations for corporate business ventures.

General Sales/Domestic Travel Consultant

September 1997 to July 1998

Cendent Corporation – Houston, Texas

* Provide information on domestic travel rates for Travelers Advantage members.

* Organized sales packages for individual and group excursions

* Followed up on referrals and leads, and established new customer contracts Quality Assurance Supervisor

April 1992 to July 1997

Cendent Corporation – Dayton, Ohio

Employed in various capacities surrounding quality assurance for customer service development. Responsibilities include supervision over training, monitoring and coaching customer service employees. Made sure company policies and procedures were adhered to through maintaining required quality and company standards.


Bethune Cookman University 1973 - 1975

Daytona Beach, Florida, USA

Business Administration

Minor in Economics

Member of Drama Club

Gospel Choir

3.2 GPA

Youngstown State University 1976 -1977

Youngstown, Ohio, USA

Business Administration

Minor in Advertisement/Public Relations

Delta Sigma Theta Sorority

3.0 GPA

American Institute for Paralegal Studies 1990 - 1992 Dayton, Ohio, USA


2.8 GPA

Coursework in Paralegal Studies

The Center for Anger Resolution 2011

Houston, Texas, USA

Anger Management

Anger Management - Certified Therapist

4.0 GPA

Professional Affiliations

Dayton Mediation Center (1992 - present)

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