Professional Office and Customer Service Representative
Resume:
PROFESSIONAL Sharon Elaine Stephens
ac67vm@r.postjobfree.com
HIGHLIGHTS OF QUALIFICATIONS
Over last 2 - 5 years of experience in Administrative and Customer Service roles
Experienced in providing Technical Support and administrative data entry
Excellent communication skills; consistently maintain professionalism all staff level
Strong research and organizational skills
Knowledge and experience of basic accounting and bookkeeping
Self-motivated; demonstrate flexibility in dealing with changes and high pressure situations
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
RELEVANT SKILLS AND EXPERIENCE
•Provided excellent customer service to ensure repeat business and customer retention
•Responded to customer complaints with respect and understanding and effective solutions
•Used product knowledge to explain services and promotional items
•Explained policies and procedures to customers, which increased by sales 90% and improved retention
•Researched and input customer and product information into database
•Verified accuracy and completeness of data, inventory electronically
•Photocopied, faxed and filed documents, use pagers, texting and cellular
•Documented customer payments; made daily bank deposits, completed scheduling
•Prepared conference rooms, calls, mail, interview, and filing
•Maintained individual customer /client accounts by data entry update
•Provided client support technical issue resolution via email, phone and fax
EMPLOYMENT HISTORY
Temporary Office/CSR Randstad Recruitment 2014 - 2018
Market Interviewer The Logit Group/Cedo Research 2016 - 2017
CSR Contract Agent Teleperformance 2014 – 2016
EDUCATION: George Brown College: Business, Liberal Arts, Language, U of T University: Political History, Toronto, Ontario (On the Job training): Certificates in Financial, Technical, Sales.
Dear H.R and Managers:
Happily, applying for the preferred role advertised and/or sent response by email.
At this time, if --consideration your company has no openings for @homeworkers, is there job openings internally, a referral.
Similar Responsibilities in: Call Centre Representative Roles.
Administrative: Responsibilities, open and close office, call forward lines to Messaging Service.
Process new reservations received by phone, e-mail, Internet and fax, phone, multi-task in a timely manner.
Follow up with Financial, Technology, and B2B services, obtain authorization sales and extension of rental; includes follow-ups by phone interviews, texting, virtual chat-conference set-up as Skype and Zoom.
Answer inquiry calls from internal and external customers, which includes following-up to problem-solving questions. Meet daily telephone and performance targets, knowledge of Technology applications.
Complete daily task and participate in activities as scheduled by Management.
Continuously promote and motivate clients or consumers and staff positive manner.
Maintain a strong rapport with all staff levels assigned work.
Qualifications for Candidacy
Microsoft Office Suite, update-to-date Applications & Technology Excellent oral and written communication Organized and multi-task oriented.
Bondable & Communications and Interpersonal skills.
With mutual interests discuss the role, inquiry and hopefully meet & greet.
Please contact me when available.
Best regards,
Sharon Elaines Stephens
(2) Sharon Elaine Stephens
437-***-**** ac67vm@r.postjobfree.com
Dear H.R and Managers:
Happily, applying for the preferred role as "CSR Agent Consultant and/or Self-employed"
At this time, consideration your company has no openings for Freelancers, is there Job openings internally, a referral or advertisement, entry level, suite my qualifications.
Similar Responsibilities in: Call Centre Representative Roles with Administrative:
Responsibilities, open and close office, call forward lines to Messaging Service.
Process new reservations received by phone, e-mail, Internet and fax in a timely manner.
Follow up with Financial, Technology, and B2B services, obtain authorization sales and extension of rental; includes follow-ups by phone, email or fax, texting, media.
Answer inquiry calls from internal and external customers, which includes following-up to problem-solving questions.
Meet daily telephone and performance targets, knowledge of Technology applications.
Complete daily task and participate in activities as scheduled by Management. Continuously promote and motivate clients or consumers and staff positive manner, Maintain a strong rapport with all staff levels assigned work.
Qualifications for Candidacy:
Microsoft Office Suite, update-to-date
Applications & Technology
Excellent oral and written communication
Organized and multi-task oriented
Bondable & Honorable
Communications and Interpersonal skills
With mutual interests, please contact me when available, discuss options of employment role within your company and qualifications.
Best regards,
Sharon Elaines
Stephens
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