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Professional Office and Customer Service Representative

Location:
Toronto, Ontario, Canada
Salary:
45000
Posted:
September 28, 2018

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Resume:

PROFESSIONAL Sharon Elaine Stephens

437-***-****

ac67vm@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

Over last 2 - 5 years of experience in Administrative and Customer Service roles

Experienced in providing Technical Support and administrative data entry

Excellent communication skills; consistently maintain professionalism all staff level

Strong research and organizational skills

Knowledge and experience of basic accounting and bookkeeping

Self-motivated; demonstrate flexibility in dealing with changes and high pressure situations

Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)

RELEVANT SKILLS AND EXPERIENCE

•Provided excellent customer service to ensure repeat business and customer retention

•Responded to customer complaints with respect and understanding and effective solutions

•Used product knowledge to explain services and promotional items

•Explained policies and procedures to customers, which increased by sales 90% and improved retention

•Researched and input customer and product information into database

•Verified accuracy and completeness of data, inventory electronically

•Photocopied, faxed and filed documents, use pagers, texting and cellular

•Documented customer payments; made daily bank deposits, completed scheduling

•Prepared conference rooms, calls, mail, interview, and filing

•Maintained individual customer /client accounts by data entry update

•Provided client support technical issue resolution via email, phone and fax

EMPLOYMENT HISTORY

Temporary Office/CSR Randstad Recruitment 2014 - 2018

Market Interviewer The Logit Group/Cedo Research 2016 - 2017

CSR Contract Agent Teleperformance 2014 – 2016

EDUCATION: George Brown College: Business, Liberal Arts, Language, U of T University: Political History, Toronto, Ontario (On the Job training): Certificates in Financial, Technical, Sales.

Dear H.R and Managers:

Happily, applying for the preferred role advertised and/or sent response by email.

At this time, if --consideration your company has no openings for @homeworkers, is there job openings internally, a referral.

Similar Responsibilities in: Call Centre Representative Roles.

Administrative: Responsibilities, open and close office, call forward lines to Messaging Service.

Process new reservations received by phone, e-mail, Internet and fax, phone, multi-task in a timely manner.

Follow up with Financial, Technology, and B2B services, obtain authorization sales and extension of rental; includes follow-ups by phone interviews, texting, virtual chat-conference set-up as Skype and Zoom.

Answer inquiry calls from internal and external customers, which includes following-up to problem-solving questions. Meet daily telephone and performance targets, knowledge of Technology applications.

Complete daily task and participate in activities as scheduled by Management.

Continuously promote and motivate clients or consumers and staff positive manner.

Maintain a strong rapport with all staff levels assigned work.

Qualifications for Candidacy

Microsoft Office Suite, update-to-date Applications & Technology Excellent oral and written communication Organized and multi-task oriented.

Bondable & Communications and Interpersonal skills.

With mutual interests discuss the role, inquiry and hopefully meet & greet.

Please contact me when available.

Best regards,

Sharon Elaines Stephens

437-***-****

(2) Sharon Elaine Stephens

437-***-**** ac67vm@r.postjobfree.com

Dear H.R and Managers:

Happily, applying for the preferred role as "CSR Agent Consultant and/or Self-employed"

At this time, consideration your company has no openings for Freelancers, is there Job openings internally, a referral or advertisement, entry level, suite my qualifications.

Similar Responsibilities in: Call Centre Representative Roles with Administrative:

Responsibilities, open and close office, call forward lines to Messaging Service.

Process new reservations received by phone, e-mail, Internet and fax in a timely manner.

Follow up with Financial, Technology, and B2B services, obtain authorization sales and extension of rental; includes follow-ups by phone, email or fax, texting, media.

Answer inquiry calls from internal and external customers, which includes following-up to problem-solving questions.

Meet daily telephone and performance targets, knowledge of Technology applications.

Complete daily task and participate in activities as scheduled by Management. Continuously promote and motivate clients or consumers and staff positive manner, Maintain a strong rapport with all staff levels assigned work.

Qualifications for Candidacy:

Microsoft Office Suite, update-to-date

Applications & Technology

Excellent oral and written communication

Organized and multi-task oriented

Bondable & Honorable

Communications and Interpersonal skills

With mutual interests, please contact me when available, discuss options of employment role within your company and qualifications.

Best regards,

Sharon Elaines

Stephens

437-***-****



Contact this candidate