KAREN HILLION

**** *. ******* ***, ******, CO ***17

303-***-****(h) 303-***-****(m)

ac67v8@r.postjobfree.com

Results-driven Project Manager/Project Coordinator with 19 years of progressive business management experience in the healthcare, financial services, marketing and security industries. Proactive team leader who motivates diverse teams by focusing on individual strengths and aligning these to specific project needs when needed. Proven track record of leading teams that drive projects to successful closure within identified constraints.

Application Skills

Microsoft Project

SharePoint

Salesforce

InVision

Clarity

Microsoft Office Suite

Oracle CRM

OneSource

eGain

Lotus Notes

Asset Manager Remedy Photoshop

Education

B.A. Information Technology Project Management 2019 expected completion

University of Denver and Colorado Technical University, CO

Professional Experience

Project Coordinator (PMO)

Catholic Health Initiatives (through WWT), Englewood, CO 04/2018 - Present

Assisted in the planning, execution and managing resources and scope on the LAN Deployment project.

Collects project information project status, project activities completion, milestone and deliverables completion, schedule and responsibilities, issues log and status, risk and mitigation status.

Sets up project templates, tracks time reporting, resource movements and utilization in MS Project and SharePoint.

Creates and tracks purchase orders in Service Now.

Supported project staff administrative efforts with project reports, schedules meetings – documents outputs and action items, tracks change requests with PMs, etc.

Attended and participated in Program Management and migration process reviews

Application Interface Manager/Project Coordinator (PMO) 07/2015 – 01/2017

Catholic Health Initiatives (through SSI) Englewood, CO (contract completed)

Assisted in the planning, execution and managing resources and scope on the Core IAAS (Infrastructure as a Service) project. Worked with vendors to provide hardware, software, servers, storage and other infrastructure components to the users.

Accountable to identify and manage communication to line of business leads and drove migration engagement schedule with the application groups (technical and business support). Managed tasks including system maintenance, backup and resiliency planning.

Assisted in managing the plan for the inflow/outflow readiness and execution of the vendor application factory (offshore verification-validation teams for CHI application set)

Assisted with migration and sequencing of over 2300 Application move groups (sets of related server instances supporting a specific business application)

Held weekly stand up meetings with vendors and CHI Management.

Facilitated and helped remove roadblocks to the migration schedule especially coordinating and sequencing CRQ requests, schedule changes and follow-up tasks

Attended and participated in Program Management and migration process reviews

Project Coordinator/Provisioning Engineer 10/2014 – 6/2015

United Airlines (through Corestaff), Denver, CO (contract completed)

Managed 15 to 30 international IT projects (i.e. setting up customer interface equipment, workstations, etc.).

Tracked manpower and financials to ensure projects are done on time and within budget Processed and reviewed POs and Bill of Materials (BOM), order and track equipment orders.

Communicates with end-users to provide timely and accurate information and status updates.

Served as a Field Services Support point of contact for assigned projects and manages projects from Technical Work Request through final implementation.

Recommended and acted to direct the analysis and solutions of problems.

Determines all hardware/software requirements by engaging appropriate resources including UA departments and external vendors.

Program Coordinator (PMO) 4/2013 – 8/2014

Catholic Health Initiatives (through HCTec), Englewood, CO (contract completed)

Created project schedules, financial plans and other project artifacts from solicitation of various cross-functional sources on multiple projects within the program portfolio.

Allocated, monitored and tracked project resource expenditure in MS Project and Clarity.

Supported program/project staff administrative efforts with travel and meeting logistics, scribed meeting minutes, submitted and managed Change Requests with PMs, etc.

Attended and participated in Program Management and migration process reviews

Project Manager I 3/2012 - 10/2012

Bank of America and Merrill Lynch (through Randstad), Lone Tree, CO (contract completed)

Identified, allocated and managed work efforts for internal and external project resources with functional managers across business units.

Developed, analyzed and regularly updated project schedules and all other artifacts.

Held project meetings with internal and external resources and other stakeholders to cover project status, identify and resolve obstacles or issues, and discuss next steps.

Responded to operational issues and RFI’s while progressing on project work.

Collaborated with other peers and leaders to coordinate cross-project initiatives.

Contract Administrator 11/2011 - 1/2012

TriZetto (through Gibbs Solutions), Greenwood Village, CO (contract completed)

Processed licensing contracts, to include explaining nuances to high-level executives for signature, calculating booking values, and loading to SharePoint.

Worked with customers on agreement execution, and to provide assigned license keys.

Tracked/Closed opportunities in SalesForce.com; providing team with regular reports.

Full-Time Student and Mayor Hancock Transition Team Volunteer 1/2011 - 10/2011

University of Denver and City of Denver, Denver, CO

Program Manager I 9/2010 - 12/2010

Western Union (through Rose International), Englewood, CO (contract completion)

Led Web and Marketing teams on WU.com Prepaid Greeting Card Project from the Executing Phase through successful Closure within determined time constraints.

Adjusted Project schedule to incorporate all necessary tasks with assigned resources.

Regularly met with Project teams to monitor and record progress, and resolve issues.

Provided direction and support to project team stakeholders and vendors.

Grants Financial Coordinator 9/2008 - 7/2010

Mental Health Center of Denver, Denver, CO (position eliminated with budget cuts)

Worked closely with the Development department to discuss new financial award opportunities, program requirements and sources of funding with stakeholders.

Created and monitored project schedules for Program Manager with resource loading and cost allocations, prepared invoice and weekly status reports with issue tracking.

Provided direction and support to project teams; mending a fractured relationship that saved the state government $500,000 annually.

Educated subcontractors on grant requirements and procedures for submitting invoices to various government agencies for reimbursement.

Met with fiscal sponsors and subcontractors to implement and manage project changes and directives to achieve objectives, and provide quarterly assessment results.

Executive Assistant to the President 9/2007 - 9/2008

National Academy of Neuropsychology, Denver, CO

Provided administrative assistance/project work coordination to the President and others.

Oversaw all administrative functions of the office; supervised clerical staff.

Prepared routine/advanced correspondence such as letters, memoranda, and reports.

Extensive accounting to include A/P and A/R, payroll, taxes and reporting to Accountant.

Marketing Program Coordinator and Office Manager 10/2004 - 7/2007

Associated Marketing Solutions dba CSA Programs, Denver, CO

Planned and coordinated all aspects of workshops/seminars for the organization.

Edited Senior newsletter using Adobe Photoshop.

Managed workflow, quality control and compliance of company newsletter distributions.

Managed production process for bulk mailing; reduced time from 4 days to 2.5 days.

Supervised contractors; assisted with the recruitment and onboarding process.

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