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Customer Service Data

Location:
Raleigh, NC
Posted:
September 28, 2018

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Resume:

SUMMARY

TECHNICAL

RELEVANT EXPERIENCE

Passionate about engaging people and solving problems for clients and candidates. Fuses an ability to effectively assess employee talent with excellent professional communication. Further demonstrates a robust adaptability with databases and data analysis.

Proficient with Microsoft Office suite (Excel, Word, PowerPoint, Access), Taleo, Peoplesoft, Tableau, R, Python, SPSS, SAS, Stata, Qualtrics, Google suite (Sheets, Docs, Forms), Quicktaps

Collabera, Sanford, N.C.

Recruitment Coordinator, Summer 2018

Coordinated interviews, employee screenings in a high volume division of 2000 personnel

Consulted hiring managers to draft job posts and develop recruiting strategy

Evaluated candidates’ skillsets, assisted hiring managers with interviews

Screened applicants for suitability to assignment and alignment with company values

Assisted with orientation, processed I-9’s, organized and digitized employee paperwork

Entered and maintained employee database via Taleo, Applicant Tracking System

VF Corporation, Greensboro, N.C.

HR Analytics Consultant, Fall 2017

Led data analytics project focused on assessing employee demographic info

Worked with 20 different department leaders to assess their data needs

Cleaned 65,000+ database, demonstrated prowess with Vlookups, Charts, Pivot Tables

Presented employee data report; made recommendations to employee recruitment process utilizing tableau software; highlighting need to develop mid-level manager talent

Elon University Poll, Elon, N.C.

Polling Associate, Fall 2016

Mentored 30 staff members to ensure adherence to survey methodology

Handled multiple tasks simultaneously in a fast paced environment

Cold Called up to 50 survey volunteer to elicit survey responses

Selected to train staff in survey questionnaire/methodology; demonstrating mastery of professional communication skills

North Carolina Museum of Natural Sciences, Raleigh, N.C. Exhibit Evaluations Surveys Intern, Summer 2016

Worked with exhibit committee to develop metrics for museum program objectives

Represented NCMNS to museum patrons ; introduced them to museum services and generated survey responses; demonstrated excellent customer service

Collected and entered data into a database of 35,000 entries, used if statements to organize, and ensured it’s accuracy; database used for demographics study

Analyzed data and presented reports that improved engagement with museum services

Assisted with preparation for museum town hall and science café events

North Carolina Division of Social Services, Raleigh N.C.

Policy Analysis Intern, Spring 2016

Proofed and updated policy guidelines on division website and print materials

Partnered with 15 agency clients to obtain costing and service information

Coordinated communication between division and partner agencies

Co-authored report assessing budget costs & efficacy of “Photo-ID EBT” policy change.

LEADERSHIP

VOLUNTEER

EDUCATION

Society for Human Resource Management (SHRM)

Merit Award Coordinator, Fall 2014-Spring 2016

Administered detailed chapter excellence application

Assisted in coordinating club events and scheduling club meetings

Coordinated communication between club, club members, maintained membership roster

Model United Nations (MUN)

Vice President, Fall 2013-Spring 2016

Coordinated event planning for club visits to intercollegiate conference events

Independently organized student-run MUN conference

Provided administrative support the executive team

Oversaw club communication material and meeting preparation

Peacehaven Farms

Statistical Consultant Volunteer, Fall 2015

Organized survey evaluation team and planned surveying methodology to measure volunteer opinions

Analyzed demographic and opinion data of Peacehaven community members

Communicated results via oral and written reports to Peacehaven board of directors

Family Exchange Club (SCAN) Community Building/Advocate, Fall 2016

Created and implemented an on campus issue awareness campaign

Coordinated with Crossroads executives to identify needs, resources, and potential partner organizations

Wrote grant for parenting skills training education initiative

Elon University, Spring 2017

Bachelor of Arts in Statistics & Human Service Studies Pi Gamma Mu, Social Sciences Honor Society

Alpha Phi Omega, Service Fraternity

Studied Abroad: Guatemala, Jamaica



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