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Customer Service Desktop Support

Raleigh, NC
September 28, 2018

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Jeremiah A. Jackson

Raleigh, NC *****

Cell: 919-***-****

Information Technology Specialist

Professional Summary

An experience and professional IT Support Specialist who brings a holistic IT knowledge and skills to your IT environment. Highly trained in the area of various computers, Servers hardware/ software and networking systems. Trained in the installation, configuration and troubleshooting of various hardware, software and networking systems in a Microsoft NT, Novell Netware and SCO Unix platform. Provided excellent customer service to doctors, IT engineers, end users and vendors. Provided hardware and application software training to customers and end-users. Strong organizational skills, detail oriented, and the ability to multi-task. Highly professional with excellent writing and communication skills.


Troubleshoots computer hardware and software problems.

Installs and troubleshoots Cisco and HP Routers, Hubs and Switches.

Assembled PC’s and Enterprise Server systems. RAID configuration.

Profession in Microsoft Windows OS and applications. Office365.

Installs and configure Ethernet and Wireless network platform.

Trained clients and end-users in the functionality and usage of various Microsoft software applications. Custom View-STAR S4.

Provides remote and desk-side support for end-user computing devices, peripherals, applications.

Active Directive, Microsoft Exchange, Backup/Restore, Disaster Recovery.

Professional Experience

Event Security

PNC Arena Raleigh, NC 09/2018-present

Event Security Officer will be responsible for securing the building and equipment of the Arena and enforcing access through the building. Security officers will maintain order before, during and after events.

Laser Engineer Sight path Medical Raleigh, NC 2006-2017

Performed installation & de-installation of a transportable laser.

Responsible for calibration and programming the VISX Excimer Laser to manufacturing specifications.

Provided routine preventive maintenance and repairs on the VISX Excimer Laser Systems.

Troubleshoot, remove and replace components of the laser(s) and calibrate to vendor specifications

IT Support Specialist/Instructor

Center for Employment Training Durham, NC 2002-2006

Assisted in the design architecture and upgrade of school’s computer hardware/software and network system.

Provide desktop support for IBM, HP and Compaq workstations and printers.

Trained students in the area of Business Office Technology, Microsoft Office Skills.

Network Administrator II

Electronic Data Systems (EDS) Raleigh, NC 1997-2002

Monitored system performance, gathered data and supports preparation of system and server performance reports.

Monitored and maintained the U.S. Postal System WAN/LAN systems components to prevent downtime remotely.

Managed daily operations of Network Printers. Diagnosed and corrected workstation problems. VPN remote access.

Computer&Server Hardware & Software specialist II

International Business Machine (IBM-RTP), Raleigh, NC 1992-1997

Assembled PC’s and Enterprise Server systems in a high tech manufacturing environment, packaging and distribution.

RAID configuration, debugging

Server Helpdesk Support


Shaw University, Raleigh, North Carolina 1985-1989

Bachelor’s of Science Computer Information Systems

Minor: Business Administration

Abbott Medical Optics: Laser Engineering/Operator Certification, 2006-2017

EDS: Distributed Systems Certification and Development: LAN System Administrator & Intro. To Gold_Tape -United States Postal System.

IBM PC Institute:

PC Server Technical Training Certification 1997

Windows NT 4 Server Instillation & Performance Certification

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