Columbus, Georgia *****
Dedicated Customer Service with 10 years of experience
In retail and food service settings. Consistently receiving high customer satisfaction rankings.
Leader of customer focus team
Instilled and enthusiastic commitment in customer service. Lead by example and ensured the execution of safety security quality and store policies.
Areas of Expertise
•Team Building and training
•Excellent Customer Service
•Sales and Margin improvement
Education and Certifications
Carver High School graduated June 3, 2000
- Graduated in the top 25 of my class
- 3.7 GPA
Paramefic certified February 2012
CNA certified August 2011
Work Readiness Certified January 2011
EMT-D certified June 2010
CPR certified May 2010
Microsoft certified April 2010
Kalahari Resorts Front Desk /Auditor 3/2013-12/2016
Check in and out guests. Close outs checks and balances. Activate room and pool passes. Promote and answer all customer questions,concerns and complaints if any. Room checks. Express checkouts,bookkeeping all daily transactions and valet parking for guests as well. Give directions also assist in the retail stores.
Army of Heaven Holiness COJC (Administrative Assistant) November 2012- current
Schedule all appointments, provide transportation and out of town arrangements, prepare and submit documents, bookkeeping, organize and facilitate fundraisers and church meetings, speak with local news and community elects, graphic designing and anything that may need to be done or need of assistance.
Broome Volunteer Emergency Services (EMT-D) December 2009- June 2013
Provide pre hospital care in an emergency atmosphere. Administering medicines) and moral support when needed according to NY state law.
Dollar General (Assistant Store Mgr.) February 2006- October 2009
Supervise up to 8 employees at once, training, schedules, payroll, plan o grams, provide customer satisfaction, order for store locations, bank deposits, assist employees in becoming better than they are already, stocking, cleaning, run register and excelled in customer complaint and meeting deadlines.
McDonald’s (Assistant Mgr.) May 2004- September 2007
Superb customer service in food services. Take orders, run registers, safe counts and bank deposits, grill, clean, supervise up to 10 employees at once. Scheduling and labor hours, training, bank deposits.
Kirby Inc. (Secretary and Sales Rep.) June 2000-April 2005
Sales, demonstrations, field work, administrative duties (bookkeeping, data entry, payroll other office duties) Top Seller in Columbus, GA for 7 consecutive months.
References upon request