Executive Assistant/Office Manger
Resume:
*** ***** **** ****** *******, GA *****
*************@*****.***
Lisinda Nelson
Office Manager/Bookkeeper with advanced proficiency in MS Office skills and various software. Quickbooks Certified. Excellent attention to detail and problem solving. Work well independently.
Key skills
Microsoft Office Suite
Microsoft Project
Microsoft Access
Microsoft Publisher
Concur
WordPress
Lotus Notes
ACT
Salesforce
Strata Media
Outlook
Insightly
Quick Books Online
Photoshop
Sage
Constant Contact
WORK EXPERIENCE
Alliance Activation, LLC, Alliance Tax Solutions
Office Manager November 2016-August 2018
Office management for advertising agency and tax resolution company
Incoming/outgoing calls – front desk reception, greeting visitors
Administrative support for team of six– fielding calls, arranging conference calls, travel, Outlook calendar updates
Insightly CRM management
Accounts payables and accounts receivables, reconciliations, reports –Quick Books Online certification
Media buying, scheduling,invoicing for traditional,non-traditional advertising – Strata software
Travel arrangements, media and client event coordination, project management
Equipment Innovators via Snelling Staffing, Marietta, GA March 2016 – June 2016
Office Administrator
Office administration for small equipment manufacturing facility on 15 week temporary basis
Administrative support for CEO, Controller, Engineer and Production Manager
Sales support team of four – fielding calls, brochure mailings, travel, Outlook calendar updates, order acknowledgements – ACT CRM changes/updates, stationary
Incoming/outgoing calls – front desk reception, greeting visitors
Resolving customer issues – delivery, invoicing, general assistance
ACT CRM administration – database contact clean up, reformatting, new contacts and groups
Accounts payables and accounts receivables support for accounting department – Sage software
Sage 50 updates – new sales orders, new customers, change orders, delivery updates
Website management – WordPress updates and changes
Financial spreadsheets – CEO, weekly quoted report, monthly bookings report- ACT, Sage, Excel
Travel arrangements – CEO, Sales Managers, Engineer, Production Manager – internet search
Trade show coordination – travel arrangements, applications, payments –Sales team
Ordering office supplies for company on a monthly basis, copier maintenance
Mail distribution for all employees in office
Monthly expense reports for seven employees – CEO, Engineer, Production Mgr., Sales team
Email blasts using ACT emarketing and Constant Contact
Accomplishments: Self trained in ACT software to clean up database of 17,000 contacts and train new employees
Aloha Delights & Tans, Burgettstown, PA March 2012 – October 2015
Owner
Monitored all facets of daily operations of an ice cream shop and tanning salon
Client cultivation and solicitation – local schools, area residents/businesses, local sports associations. government offices, community events and fundraisers
Sales and marketing – signage, internet ad placement, flyers, discount cards, mailing lists, FB
Risk management – intimate knowledge of business practice and the industry
Staff management of eight employees – hiring, training, scheduling, payroll
Cost and budget management –state/federal taxes, AP/AR, vendor negotiations, bank deposits
Inventory control – ordering supplies, monthly dairy testing,, equipment repair/tests, state licensing
Profitability – making sure employees were invested in being a positive influence
Customer service – worked with wide array of public on daily basis, cash handling
Accomplishments: Gained knowledge and skills to successfully run 2 businesses. Faced challenges head on.
CENTRIA, Coraopolis, PA March 2005 – February 2012
Pricing/Estimating Assistant (June 2006 – February 2012)
Provided administrative support to the Vice President of Sales, President of Marketing, Dealer Coordinator, Pricing Coordinator and Distribution Sales Managers for global architectural metal wall and roof supplier
Travel arrangements- international and domestic – VP/Sales, Pricing Coordinator, Distribution Sales Managers, President of Marketing, Pricing/Estimating Team – Concur/Amex travel
Corporate agendas and itineraries – excess of 25 events per year, golf outings, meetings VP/Sales
Power point presentations – 4 sales meetings per year, yearly kick-off meeting – VP/Sales
Typing and filing – Pricing/Estimating Team, special correspondence-VP/Sales, Pres./Marketing
Calendar/conference room management-Lotus Notes
Orchestrated hotel special events and reservations for sales meetings, GC training, dealer visits, outings
Managed contract negotiations – hotels and event meeting space, entertainment, transportation
Provided pricing and estimating assistance to a team of 10 employees – quote entry, dealer contact, correspondence, brochure/sample mailings, ordering office supplies, updates, changes Access/Salesforce
Prepared financial spreadsheets for VP/Sales, President/Sales, CEO, Salesforce-Projected Monthly Sales
Correspondence, merged mailings and unique special projects, Dealer Coordinator, Pricing Coordinator
Processed monthly expense reports for VP/Sales, 2 District Sales Managers, Pricing Coordinator
Track and maintain weekly attendance and vacation records for Pricing/Estimating department
Data entry/administration - Salesforce automation database – sales quote entry – 650 avg. quotes-monthly
Certification training coordination for general contractors six times per year – travel, hotel arrangements, transportation, catering, certifications typed and mailed out
Accomplishments: Orchestrated the changeover to Amex travel and saved the company more than
$20,000.00 in the first year in rewards, incentives and real dollars. Planned and executed more than 150 events ranging from 5-500 attendees.
Receptionist (March 2005 – June 2006)
Operated Avaya switchboard and answer calls for 200+ employees
Provided customer and dealer service with website, sales contacts, samples
Provided pricing team with daily input of sales quotes using Salesforce automation
Assisted various departments with mailings, binders, filing and proof reading
Accomplishments: Assisted the pricing department in daily quote entry with Salesforce and
within a year created the position and promotion to Pricing/Estimating Assistant.
EDUCATION ADDITIONAL TRAINING
Point Park College, Pittsburgh, PA Administrative Assistants conference – Skillpath seminar
Paralegal Studies certificate Indispensable Assistant – Skillpath seminar
Microsoft Office/Excel – CCAC, QBO Certified
COMMUNITY INVOLVEMENT
Ronald McDonald House
Second Helpings Atlanta
Rayse.org
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