*** ***** **** ****** *******, GA *****

724-***-****

ac67ss@r.postjobfree.com

Lisinda Nelson

Office Manager/Bookkeeper with advanced proficiency in MS Office skills and various software. Quickbooks Certified. Excellent attention to detail and problem solving. Work well independently.

Key skills

Microsoft Office Suite

Microsoft Project

Microsoft Access

Microsoft Publisher

Concur

WordPress

Lotus Notes

ACT

Salesforce

Strata Media

Outlook

Insightly

Quick Books Online

Photoshop

Sage

Constant Contact

WORK EXPERIENCE

Alliance Activation, LLC, Alliance Tax Solutions

Office Manager November 2016-August 2018

Office management for advertising agency and tax resolution company

Incoming/outgoing calls – front desk reception, greeting visitors

Administrative support for team of six– fielding calls, arranging conference calls, travel, Outlook calendar updates

Insightly CRM management

Accounts payables and accounts receivables, reconciliations, reports –Quick Books Online certification

Media buying, scheduling,invoicing for traditional,non-traditional advertising – Strata software

Travel arrangements, media and client event coordination, project management

Equipment Innovators via Snelling Staffing, Marietta, GA March 2016 – June 2016

Office Administrator

Office administration for small equipment manufacturing facility on 15 week temporary basis

Administrative support for CEO, Controller, Engineer and Production Manager

Sales support team of four – fielding calls, brochure mailings, travel, Outlook calendar updates, order acknowledgements – ACT CRM changes/updates, stationary

Incoming/outgoing calls – front desk reception, greeting visitors

Resolving customer issues – delivery, invoicing, general assistance

ACT CRM administration – database contact clean up, reformatting, new contacts and groups

Accounts payables and accounts receivables support for accounting department – Sage software

Sage 50 updates – new sales orders, new customers, change orders, delivery updates

Website management – WordPress updates and changes

Financial spreadsheets – CEO, weekly quoted report, monthly bookings report- ACT, Sage, Excel

Travel arrangements – CEO, Sales Managers, Engineer, Production Manager – internet search

Trade show coordination – travel arrangements, applications, payments –Sales team

Ordering office supplies for company on a monthly basis, copier maintenance

Mail distribution for all employees in office

Monthly expense reports for seven employees – CEO, Engineer, Production Mgr., Sales team

Email blasts using ACT emarketing and Constant Contact

Accomplishments: Self trained in ACT software to clean up database of 17,000 contacts and train new employees

Aloha Delights & Tans, Burgettstown, PA March 2012 – October 2015

Owner

Monitored all facets of daily operations of an ice cream shop and tanning salon

Client cultivation and solicitation – local schools, area residents/businesses, local sports associations. government offices, community events and fundraisers

Sales and marketing – signage, internet ad placement, flyers, discount cards, mailing lists, FB

Risk management – intimate knowledge of business practice and the industry

Staff management of eight employees – hiring, training, scheduling, payroll

Cost and budget management –state/federal taxes, AP/AR, vendor negotiations, bank deposits

Inventory control – ordering supplies, monthly dairy testing,, equipment repair/tests, state licensing

Profitability – making sure employees were invested in being a positive influence

Customer service – worked with wide array of public on daily basis, cash handling

Accomplishments: Gained knowledge and skills to successfully run 2 businesses. Faced challenges head on.

CENTRIA, Coraopolis, PA March 2005 – February 2012

Pricing/Estimating Assistant (June 2006 – February 2012)

Provided administrative support to the Vice President of Sales, President of Marketing, Dealer Coordinator, Pricing Coordinator and Distribution Sales Managers for global architectural metal wall and roof supplier

Travel arrangements- international and domestic – VP/Sales, Pricing Coordinator, Distribution Sales Managers, President of Marketing, Pricing/Estimating Team – Concur/Amex travel

Corporate agendas and itineraries – excess of 25 events per year, golf outings, meetings VP/Sales

Power point presentations – 4 sales meetings per year, yearly kick-off meeting – VP/Sales

Typing and filing – Pricing/Estimating Team, special correspondence-VP/Sales, Pres./Marketing

Calendar/conference room management-Lotus Notes

Orchestrated hotel special events and reservations for sales meetings, GC training, dealer visits, outings

Managed contract negotiations – hotels and event meeting space, entertainment, transportation

Provided pricing and estimating assistance to a team of 10 employees – quote entry, dealer contact, correspondence, brochure/sample mailings, ordering office supplies, updates, changes Access/Salesforce

Prepared financial spreadsheets for VP/Sales, President/Sales, CEO, Salesforce-Projected Monthly Sales

Correspondence, merged mailings and unique special projects, Dealer Coordinator, Pricing Coordinator

Processed monthly expense reports for VP/Sales, 2 District Sales Managers, Pricing Coordinator

Track and maintain weekly attendance and vacation records for Pricing/Estimating department

Data entry/administration - Salesforce automation database – sales quote entry – 650 avg. quotes-monthly

Certification training coordination for general contractors six times per year – travel, hotel arrangements, transportation, catering, certifications typed and mailed out

Accomplishments: Orchestrated the changeover to Amex travel and saved the company more than

$20,000.00 in the first year in rewards, incentives and real dollars. Planned and executed more than 150 events ranging from 5-500 attendees.

Receptionist (March 2005 – June 2006)

Operated Avaya switchboard and answer calls for 200+ employees

Provided customer and dealer service with website, sales contacts, samples

Provided pricing team with daily input of sales quotes using Salesforce automation

Assisted various departments with mailings, binders, filing and proof reading

Accomplishments: Assisted the pricing department in daily quote entry with Salesforce and

within a year created the position and promotion to Pricing/Estimating Assistant.

EDUCATION ADDITIONAL TRAINING

Point Park College, Pittsburgh, PA Administrative Assistants conference – Skillpath seminar

Paralegal Studies certificate Indispensable Assistant – Skillpath seminar

Microsoft Office/Excel – CCAC, QBO Certified

COMMUNITY INVOLVEMENT

Ronald McDonald House

Second Helpings Atlanta

Rayse.org

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