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Behavioral Health Manager Therapist

Saint Charles, MO
September 28, 2018

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*/**/**** ******** * Webb, MBA, MA, LPC 1/4 Kimberly D Webb, MBA, MA, LPC

** ******** ***** ** *******, MO 63304 314-***-****, CAREER SUMMARY

A dynamic Healthcare Professional interested in long-term employment utilizing my skills: Expertise in Marketing, Networking & Public Relations High-level success in Clinical Operations

Exceptional Team Building & Mediation skills

Multi-faceted Management including Insurance, Urgent & Primary Care, Mental Health PROFESSIONAL EXPERIENCE

Primaris Inc, Columbia, MO 2018 - present

Contractor Team Lead Manager – Quality Assurance Data Collection Services Operational manager leading a team and working with telecommute abstractors to meet CMS measures for quality auditors in primary care. Results: Leading team to complete contractual projects under time and monetary budgets while gaining return business from the clients. Private Practice Counselor, St Charles, MO 2016 - present Professional Therapist – Self-employed counselor managing all aspects of personal practice. Treating clients and managing practice Results: Repeat/Long term clients, Referrals Mercy Health Services, St Louis, MO 2015 - 2017

Practice Manager IV – Truven Awarded, Top Large Hospital System, 5 State region Operational manager in largest Internal Med clinic in St Louis Results: Facilitating all needs of clinic treating over 200 patients per day, Increasing new physicians to capacity, bringing on new physicians from startup, Budgetary responsibility, Insurance billing, Staffing, Marketing. Facilitated move of practice Results: Successful planning & design, dual move of more than 50 people. 12 providers, Xray/lab, 6 Specialists, more into 17,000 sq ft space with on schedule. Staffing and management of front/back office staff at multiple sites simultaneously Results: Daily completion of Mercy wide agenda, meeting goals, signature patient care service, promotion. Agape Christian Counseling, St Louis, MO 2013 - 2016 Private Practice Therapist – Largest Counseling Organization in St Louis, 12 locations Behavioral health counselor specializing in teen to adult transition, marriage, medical treatment, depression, trauma& abuse. Results: Fastest growing PLPC practice in agency Career Counselor offering resume and job search assistance, career management and assistance for those in transition. Divorce mediation for law firms. Results: Assisting clients with new jobs; repeat referrals from attorneys.

Marketing manager working with potential clients, grants, board and donors.Multiple ads on Radio Network for the agency. Results: Grew from 20 to 40 counselors in 2 years Site Manager for locations Results: Set up and movement of office space including HIPAA compliance and staff interviews. Daily management of facility and team needs. Insurance billing and collection, Coding, Treatment plan writing and client notes 2/14/2018 Kimberly D Webb, MBA, MA, LPC 2/4 First Baptist Church Harvester,St Charles, MO 2010 - 2013 Care Ministry Director – Growing congregation of 1800+ in St Charles County Managed ‘We Love St Charles’ ministry, leading special events such as ‘Coats4Kids’, Counseling families in crisis, Case management of benevolence participants to aid in life change such as homelessness, joblessness, and abuse. Results: Case managed over 100 families. Led team in first 5k netting over $5k/300+ participants exceeding all goals. Directed Women’s Lifegroups. Teaching of adult Bible studies. Results: Lifegroup growth of 20%, Created training course, Participation in assisting needy families and local missions projects. Coordinated local missions partnerships w/nonprofit directors. Results: Became resource to link families in need w/available help. Increased participation in events, Increased donations. Stephen Ministry Leadership, completing 60 hour leader and 50 hour ministry training Results: Training class of new recruits, Marketing & Creation of internal awareness campaign for program. Spectrum Healthcare Resources, Inc.,Creve Coeur, MO 2008 - 2010 Regional Director, NE Division – Largest Military Physician Staffing Firm US, over $150m revenue Managed 9 state territory, 19 Military locations. Improved client/subcontractor relations. Results: Won 1st contracts in Washington DC and largest ($52m) in company history. Responsible for annual budget of $69m., 200+ employees. Data analysis, Accurate financial reporting. Directed new hire physician/medical recruitment, timely & under budget. Results: 98% fill rate, decreased turnover and improved retention.

Led team to produce permanent government medical personnel contracts. Managed 200+ contractors and staff. Chosen as “Super User’ for Customer Relations Manager computer program updates. Results: Improved favorability level, from high to low risk Express Scripts, Inc.,St. Louis, MO 2007 – 2008

Senior Project Manager, Rx Distribution – Responsible for Home Delivery Product Dept, Publicly traded, largest/ fastest growing Pharmacy Benefit Management Co Managed three product offerings, benefitting over 5m members. Directed member communications, Subject matter expert in client meetings. Results: Produced sales budget of $27m, $1.6m expense budget. Promoted within first two months.

Created and gained senior management approval for $62k Marketing plan, first in history. Worked on projects across multi-faceted teams with all levels of management. Results:Marketing moved from Operations to Product and added to all budgets.

Led Account management training webcasts and New hire training sessions. Performed pilot programs with clients and technologies, analysis performed. Led team meetings, Managed various direct reports. Results: Targeted market knowledge gained and passed to Marketing efforts as well as Sales Team Education for increased product sales.

Concentra Medical Group,Maryland Heights, MO 2004 – 2007 Operations Director – WorkComp Clinical Facility Manager, Emergency/Employment Care, Only national WorkComp Organization, 312 Clinics, $3b.+ GP, w/Specialist network Reset course for ailing facility struggling to make a profit. Results: Gained ranking of second in US. Promoted within first three months to Corp Headquarters in Midwest. Responsible for $4.4m annual budget. Highest net revenue and highest patient visit numbers in market. Results: Awarded for financial reporting skills & budgeting. Exceeded maximum annual bonus goals, 2/14/2018 Kimberly D Webb, MBA, MA, LPC 3/4 receiving highest possible bonus.

Exceeded previous net income of 11%, Increased to 49%. Negotiated vendor contracts saved up to 20% for entire market. Raised facility ranking from 312 in nation to 53 in one year. Led manager training sessions to demonstrate unrecognized revenue. Results: Earned Most Improved Department in US. Staff bonuses & awards first time in 20 years.

Process mapped operation: Produced procedural improvements in communications, logistics, cost containment, hiring practices, purchasing, and waste reduction. Introduced new revenue streams, gaining corporate approval. Results: Increased Specialist program 172% revenue increase in 6 months, 192% for year. Increased client retention 25%. Awarded 4 times for Customer Satisfaction higher than 95% EDUCATION

Master’s degree, Professional Counseling - Missouri Baptist University, St. Louis, MO Graduated May 2012, Summa Cum Laude, 4.0 GPA.

Master’s degree, Business Administration - Lindenwood University, St. Charles, MO Graduated March 2004, Cum Laude, 3.9 GPA, Dean’s scholar, Dean’s Honor Roll. Bachelor’s degree, Corporate Communications, minor Marketing – Lindenwood University Graduated May 2002, Summa Cum Laude, 4.0 GPA, Alpha Chi Honorary Society, Who’s Who Among Students in American Universities and Colleges

Associate of Arts degree, General transfer, St. Louis Community College, St. Louis, MO Graduated May 1998, 3.9 GPA, Dean’s Honor Roll, Phi Theta Kappa Honorary Society, The National Dean’s List

Leadership Development scholarship program sponsored by Kellogg Corp. (1 of 2 chosen) COMPETENCIES

Microsoft Office Suites, Mac Products, Lotus Notes, PowerPoint, Webcast, PeopleSoft Internet Networking, Social Media, Webpage Communications, Email/Fax/Voicemail Blasts, Epic Health Program


Professional Counseling License (Missouri), Leadership/Management Training, QA data, HIPAA, Accounting of Stewardship Training, Financial Trainings, Differentiation Training, Grant writing, ADA Compliancy, CPT & ICD & DSM Coding, OSHA Certified, Department of Transportation (DOT), Radiation Safety Compliancy, Conflict Mediation Training CPR & First Aid certifications, Medicare compliancy, Blood Born Pathegen training, Drug Screen/Breath Alcohol Training Certifications, Sarbanes-Oxley compliancy 2/14/2018 Kimberly D Webb, MBA, MA, LPC 4/4 ADDITIONAL EXPERIENCE

U R Titanium, Author Ginny Frings PhD, St Louis, MO 2017 Published expert reference as a counselor

Community Council Member, St Charles, MO 2011-present PR events, Participation in subject matter events, Networking St Louis Christian Business Leaders Association, St Louis, MO 2012-present Networking group participant in both St Louis and St Charles branches St Louis Christian College, Florissant, MO 2012-2013 Internship counseling college students

Student Ministry Leader, First Baptist, Harvester, MO 2009-2013 Teaching and mentoring 12thgrade girls

Stephen Ministry Leader & Care Giver, St Louis, MO 2009-2013 Completed 50 hr training course to become lay counselor, additional 50 hrs for leadership St Louis Crisis Nursery, St Louis, MO 2011

Completed 180 hour practicum

Missions Team Leader, Roatan & Santa Barbara, Honduras 2010-2012 Annual team leader, assistance with 8 week training course, work w orphanage/homeless Community Living, Inc., St Charles, MO 2007

Speaker at annual Auction/Ball, Fundraiser, Highest contributions to date Multiple Sclerosis Bike-a-thon, Columbia, MO 2007

Volunteered, Fundraised. Sponsored by Express Scripts, Inc. Single Mom’s Group Director/Organizer 2007-2008

Began and taught parenting and personal growth courses, Selected curriculum, Recruited financial assistance as needed, Grew 400% in first few months Political Campaign Organizer, St Charles, MO 2005

Co-chaired political campaign, Bo Hagan for City Council, Fundraising Muscular Dystrophy Association Fundraiser, Brentwood, MO 2004-2005 Awarded as top fundraiser in Jailbird program

Congressional Award, Jefferson City, MO 2000

Senator John Schneider’s 1


representative to “Take Your Daughter to Work Day” Therapeutic Horsemanship, St Charles, MO 1999-2002 Volunteered and fundraised

Special Olympics, St. Louis, MO 1991-1995

Aided participants, Fundraised

St Louis County Special School District, St Louis, MO 1991-1995 Chaired team to organize school events, solicit thousands of donations Campaign Aid, St Louis, MO 1990

Marketing/Fundraising for political campaign of Jim Talent for State Representative

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