NAVREET MAROK

* ******** **, *******, ** L*C *B*

Phone: 647-***-**** Email:ac67r8@r.postjobfree.com

QUALITY ASSURANCE ANALYST

Highly skilled and qualified individual with more than ten years of multifaceted working experience of system testing and quality assurance looking for an opportunity in professional organization. Proficient in test strategy implementation, test plan development and test execution

Technical skills

HPQC/HPALM, JIRA

Automation: Selenium, Web drivers

Maven and Test NG

JAVA, HTML

IDE: Eclipse Luna/Oxygen

VMWare

Testing of ATMs and POS projects

Automation web applications projects

Financial web applications

Cash and logistics solutions, smart switch, dispense web reporting, cash reconciliation

MS Excel: pivot tables, v lookup, formulas

MS office- Word, Power point, P touch editor

MS Outlook

Windows 2000/XP/Vista/8/10

Professional skills

Agile scrum environment and waterfall methodology

Software development lifecycle, test life cycle, defect life cycle

Functional & regression testing

Compatibility, user interface testing

Test development, scheduling execution

Test cases, test scripts, test plans

Defect management, bugs tracking

Cash forecasting applications

POS software installation tools

Secured transaction key injection usage

Projects :

Tested daily month end reconciliation web application

Tested dispense reporting web application

Tested various ATM software versions

Dispenser & cassette testing projects

EPP & card readers testing projects

Tested pin pads & point of sale multiple projects

Pin pads MLDT file & serial injection

Documented test plans, test cases and performed automation testing of web based financial and system applications, ATM and pin pads projects

Tested different projects of Triton, Hyosung, GRG, Wincor ATMs

Able to prioritize work under pressure and to resolve technical issue and explain resolution in calmly and logical manner

Strong organizational and decision making skills, result-oriented

Excellent verbal and written communication skills, time management

Reliable, innovative, hard worker, quick learner and ability to adapt complex technologies quickly and proven ability to multi-task and problem solving skills

Quality Assurance Analyst, Cardtronics (Direct Cash payments) Jan 2015-Present

Created documentation of test defects and procedures to enable accurate replication and ensure compliance with standards

Implemented test cases addressing areas including software scenarios, regression testing, negative testing, error/bug retests and usability

Documented software defects using bug tracking system and reported defects involving program functionality, output, online screen and contents to developers

Coordinated with software developers and business analysis to discuss QA concerns

Tested web-based systems and identified any performance and quality issues

Reviewed product specifications to pinpoint any potential design flaws

Took a proactive approach to improve test coverage and quality control efficiency

Tested web based applications and presented detailed QA testing results

Prepared defect summary reports and reported results to management for further action

Technologies used: Windows 8/10, MS- Excel, JIRA, Selenium, Web drivers, JAVA, HTML, Maven, TEST NG, MS Outlook, service portal, HPQC Quality Center

Test Analyst, Cardtronics (Direct Cash payments) Jan 2014- Jan 2015

Diagnosed, troubleshoot, programmed, repaired and tested different parts assembly of ATM machines

Assisted in planning, preparing and executing test cases and test procedures

Executed test procedures on ATMs components to record defects and quickly resolved issues by performing testing and repair procedures

Ensured components released from test lab are of high quality and ready for usage on live machines

Performed test transactions to test communications modes dial-up and TCP/IP after installation and configuring required settings EMV enable, dial-up enable

Performed testing of keypads by injecting test keys and activating live keys

Tested and diagnosed printers, replaced printer header to resolve fade printing issue

Performed testing and configuration of docking boards, main boards, card readers

Tested, diagnosed and fixed dispensers and cassettes by executing software tools on computer, setting up sensor mechanism

Maintained daily test and repair sheets with part identification codes and test codes for different parts along with testing and repair comments

Technologies used: Windows 8/10, ATMs operating systems, Hyosung testing tool, Triton testing tool, smart switch key activation tool, HPQC, JIRA

Financial Analyst, Cardtronics (Direct Cash payments) Jan 2013-Jan 2014

Managed cash forecasting system and ordered cash on daily basis through Intria

Prepared financial reports to record daily cash loads, cash dispense and cash returns

Verified bank statements with treasury reports for withdrawal and deposit of cash

Month end reconciliation to balance cash in transit with bank statements

Checked ending balances of reconciliation ledger and verifying discrepancies and escalating further to investigate

Back and forth internal and external communications via outlook or phone with cash loaders, dispatch, legal department and customer support to maintain proper load schedule and to escalate and resolve issues in a timely manner

Answered and handed all cash related issues, opened tickets, out of cash e-mails, temporary cash pull of units

Actively monitored work phone to handle emergency cash alerts after working hours and during weekend

Participated in departmental meetings and in weekly conference calls with armoured carriers to discuss and resolve ongoing issues

Accountable for ensuring that armoured services performed for ATM installs, swaps, moves and de-installs met service level agreements

Opened tickets to place and dispatch calls to armoured carriers for emergency loads, service calls, new installs and cash balance total adjustments

Verified quotes for new installs to match the current RFP request for proposal

Technologies used: Windows 8/10, integrated cash management system, CIBC online cash management, CATM Pro, DCWEB, service portal, MS-Excel, MS Outlook

Test Technologist, Dejavoo Canada Inc. Feb 2011- Jan 2013 and Ingenico July 2009-Feb 2011

Tested and diagnosed software applications of pin pads and POS terminals

Developed and executed test cases and test plans, performed diagnostic tests to find defects on terminals

Responsible for quality checking, installing test applications to perform tests

Installed and managed highly secured key injection system to download security transaction keys to terminals

Performed software configuration of pin pads by downloading customer applications

Performed stepwise test cases on terminals to find defects and verify working efficiency of new upgraded software applications

Maintained record of test defects and codes in database system

Followed test procedures to diagnose, pre-test, disassemble, reassemble, repair and replace components, post-test and quality assurance

Tested and repaired main boards of credit or debit card pin pads, replaced defective magnetic strip card readers and smart card readers

Tested and replaced defective batteries, key mats, security mesh, displays, lens, damaged smart card readers, magnetic strip readers, modules, card holders

Performed hardware upgrade to pin pads by inserting daughter boards to ensure proper functioning of pin pads

Performed serial number embedding by running serial injection applications

Technologies used: Windows XP, Ingenico software installation tools, millennium data file, serial key embedding system, Matrix, key injection system, VMWare, software installation tools

EDUCATION

Quality Assurance and Software Testing Program 2012-2013

(Manual and Automation Testing)

Bachelor of Technology- Electronics and Communication Engineering 2004-2008

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