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Customer Service Information Technology

Location:
Atlanta, Georgia, United States
Posted:
September 28, 2018

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Resume:

Core Competencies

Process Improvement EMR Risk Management Team Development and Management Disaster Recovery

Quality Assurance Enterprise Business Intelligence (BI) Strategy and Integration Customer Service

Professional Experience

Community Health Center of Pinellas, ST. Petersburg, FL

Senior Director, Information Technology 2006–2018

Drove efficiency and productivity gains through the integration efforts of SaaS and cloud technology products in implementing strategic and organizational goals throughout the 11-center enterprise

Directed ten health information technology and telecommunications staff as well as a bench of project-based consultants

In conjunction with senior management of organization, negotiated prioritization of capital projects that benefited all areas of the $30M organization

Actively participated in organizational management meetings to provide technology leadership at all areas of health systems including risk management, disaster recovery, quality, and compliance while presenting new products and services and status of key enterprise projects to senior management team

Received the Accreditation Association for Ambulatory Health Care (AAAHC) with medical home certification, National Committee for Quality Assurance (NCQA) level 3 accreditation, and Health Resources and Services Administration (HRSA) audits

Director, Information Technology

Spearheaded the information technology transformation into a strategic business partner by administering and delivering multiple large-scale projects on-time and within budget

Established electronic health record (EHR) policies and organizational standards as chair of the Health Information Technology (HIT) Committee while ensuring health insurance portability and accountability act (HIPAA) security and privacy regulations

Executed a multi-site voice over internet protocol (VoIP) NEC 8100/9300 telephone system

Applied skills in hiring, coaching, and developing Information Technology Team

Steered efforts in implementing and maintaining network infrastructure throughout the 11-center enterprise in Pinellas County

Supervised cross-functional team in executing mission-critical applications such as electronic health records and practice management system that resulted to the increase of access, efficiencies, and productivity gains over paper systems

Achieved meaningful use incentive guidelines that led to over $500K in refunds

Maximized organizational productivity and efficiencies by over 20% through automation and improvement of processes

Earlier Career

Jawonio Inc., New City, NY

Director, Information Services 1997-2006

Successfully implemented IT strategy aligned with organizational goals resulting in enhanced patient care documentation and over 25% in billing productivity

Designed the network infrastructure for over 20 residential site and 2 new buildings in New York and New Jersey

Implemented a 15 server, Windows 2000 wide-area network (WAN), standardized organizational hardware and software

Achieved increased efficiencies and improved customer service satisfaction through realization of help desk system using Track IT.

Increased organizational knowledgebase through the development of MS Office and proprietary software training programs for over 500 employees.

Co-Chaired HIPAA compliance and security implementation

Education

Master of Business Administration

University of Phoenix

Bachelor of Arts in Business Management

University of Phoenix

Certifications

Certified Health Technology Specialist - Implementation Manager (CHTS-IM)

American Health Information Management Association (AHIMA)

Microsoft Certified Professional (MCP)

Florida Life Insurance, Health Insurance and Variable Annuity License

technical Acumen

MS Server Exchange SQL Sage 300 Office 365 Citrix Intergy (EMR) RX30 PCI Compliance

Teamviewer Slack Learning Management Software Healthicity Orion Solar Winds (Orion)

Kace, Dentrix NEC Telephone System Duo Authentication PaperCut Badge Printing Cisco LAN Controller



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