Customer Care Active Directory
Resume:
Scott Gustin
*** ***** **** ** ******* Texas ****0
***********@*****.***
Focus:
To obtain a position in Tech support that allows for my experience in IT field to grow in a challenging matter.
Education:
ITT Technical Institute Richardson Texas
Bachelors Computer Cyber Security 2015 GPA 3.0
ITT Technical Institute Richardson Texas
Associates in Computer Network Systems Administration graduated September 2013 GPA 3.0
Skill summary:
Proficient with computer terminology and basic protocols
Customer care experience
Proficient with command line interface
Defrag, format, configure, partition and share HDD and SSD
Install, configure, and troubleshoot Microsoft Operating systems
95, 2000, XP, Vista, window7, window10
Configure and troubleshoot hardware and software
Experience with Video Game Map Editors and basic Coding, triggers, conditions and events
Experience with Flash, Illustrator and Photoshop
Worked with Microsoft Server 2008 set up and management
Worked with Microsoft Exchange features set up
Understand how to use and troubleshoot SCCM (SALT)
Employment:
K-Tech contracted to HCL for Club Corp. February 2017 -09-2018
Call center company internal support
Active Directory:
Change/resets passwords
User set up
computer name look ups for reimaging
programs:
Aloha, Prophet line, BPC, IBS,
Other tasks:
use of the ticketing system Snow
Helping users with making out a system access request
answering general questions
Set up and install outlook 2013
basic outlook trouble shooting
clearing of browser history cookies
escalate trouble tickets to appropriate teams
basic trouble shooting for downed network within clubs.
Softlayer an IBM company August 2014-April 2016
Server Build Technician
rack, build, cable, configure, and provision servers in a fast-passed enterprise data center environment,
rack, cable, and deploy network equipment such as switches firewalls, routers, ect.
troubleshoot, test quality assurance of enterprise server hardware to ensure Softlayer uptime standards.
professionally resole hardware issues for Softlayer's global customer base via trouble tickets do follow up by phone with the customer.
troubleshoot and resolve problem with basic network and operation system installations and configurations.
process new orders and troubleshoot automated provisions IMS
Responsible for first response and proper escalation of data center events that relate to power, network, or cooling.
Perform work in an accurate, thorough, productive and timely manner, including meeting all applicable deadlines; adhere to all relevant policies/procedures, including those regarding workplace safety.
Insource Aug.2013- March 2014
Shift Lead Technician : Contracted to Capital One Bank
Manage other technicians during shift
Act on capacity of SME for the team
Manage Reimaging and Deployments
Ensure Customer Care service providing a high level of service
First Level Administration work
United States Marine Corps Nov. 2007-Nov. 2011
Electrician
Supervisor of Marines during Operation Enduring Freedom
Maintained and operated the main generators that were vital to Battalions operations
Managed the connectivity between the generators and the main command post, which consisted of lighting and surveillance equipment.
Honorable Discharge from the United States Marine Corps.
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