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Customer Care Active Directory

Sherman, TX
September 28, 2018

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Scott Gustin

*** ***** **** ** ******* Texas ****0



To obtain a position in Tech support that allows for my experience in IT field to grow in a challenging matter.


ITT Technical Institute Richardson Texas

Bachelors Computer Cyber Security 2015 GPA 3.0

ITT Technical Institute Richardson Texas

Associates in Computer Network Systems Administration graduated September 2013 GPA 3.0

Skill summary:

Proficient with computer terminology and basic protocols

Customer care experience

Proficient with command line interface

Defrag, format, configure, partition and share HDD and SSD

Install, configure, and troubleshoot Microsoft Operating systems

95, 2000, XP, Vista, window7, window10

Configure and troubleshoot hardware and software

Experience with Video Game Map Editors and basic Coding, triggers, conditions and events

Experience with Flash, Illustrator and Photoshop

Worked with Microsoft Server 2008 set up and management

Worked with Microsoft Exchange features set up

Understand how to use and troubleshoot SCCM (SALT)


K-Tech contracted to HCL for Club Corp. February 2017 -09-2018

Call center company internal support

Active Directory:

Change/resets passwords

User set up

computer name look ups for reimaging


Aloha, Prophet line, BPC, IBS,

Other tasks:

use of the ticketing system Snow

Helping users with making out a system access request

answering general questions

Set up and install outlook 2013

basic outlook trouble shooting

clearing of browser history cookies

escalate trouble tickets to appropriate teams

basic trouble shooting for downed network within clubs.

Softlayer an IBM company August 2014-April 2016

Server Build Technician

rack, build, cable, configure, and provision servers in a fast-passed enterprise data center environment,

rack, cable, and deploy network equipment such as switches firewalls, routers, ect.

troubleshoot, test quality assurance of enterprise server hardware to ensure Softlayer uptime standards.

professionally resole hardware issues for Softlayer's global customer base via trouble tickets do follow up by phone with the customer.

troubleshoot and resolve problem with basic network and operation system installations and configurations.

process new orders and troubleshoot automated provisions IMS

Responsible for first response and proper escalation of data center events that relate to power, network, or cooling.

Perform work in an accurate, thorough, productive and timely manner, including meeting all applicable deadlines; adhere to all relevant policies/procedures, including those regarding workplace safety.

Insource Aug.2013- March 2014

Shift Lead Technician : Contracted to Capital One Bank

Manage other technicians during shift

Act on capacity of SME for the team

Manage Reimaging and Deployments

Ensure Customer Care service providing a high level of service

First Level Administration work

United States Marine Corps Nov. 2007-Nov. 2011


Supervisor of Marines during Operation Enduring Freedom

Maintained and operated the main generators that were vital to Battalions operations

Managed the connectivity between the generators and the main command post, which consisted of lighting and surveillance equipment.

Honorable Discharge from the United States Marine Corps.

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