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Customer Service Manager

Chicago, IL
September 28, 2018

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Mary Gatto

Customer Service Rep - Peapod Call Center

Round Lake, IL 60073


Work Experience

Customer Service Rep

Peapod Call Center - Lake Zurich, IL

October 2015 to Present

905 Winnetka Terrace, Lake Zurich, IL

Position: Customer Service Rep.

Duties include answering telephones, data entry, resolution of customer complaints. Office Manager

Zounds Hearing - Lombard, IL

October 2014 to August 2015


I was responsible for all office patient care. Made appointments, follow-up calls, I can do minor repairs and hearing aid maintenance. I managed day to day care of my clinic including bank deposits. Accomplishments

I know that the patients left happy and had confidence that we would be there for them in whatever capacity we could.

Skills Used

I'm very positive person with a caring attitude. I take my position very seriously and can handle every situation that comes up.

Customer Service Rep

United Delivery Service - Itasca, IL

September 2010 to August 2014

700 N. Rohlwing Rd, Itasca, Illinois

Position: Customer Service Rep.

Duties include answering telephones, faxing, copying, data entry, dealing with customers on a daily basis whether in person or via telephone.

Office Manager

Sonus USA

December 2004 to September 2010

Office Manager

Patient Care

January 2004 to December 2005

Duties included customer service liaison between provider and patients, assisted patients with problems and questions regarding test results and use of their hearing aids, data entry, appointment scheduling, maintenance of patient files and demographic information, entering audiograms, contracts, sales and payments and reporting of daily, weekly and monthly sales and revenue to corporate. Devised grassroots marketing to increase patient traffic and increase sales. Receptionist

Patient Care - Hoffman Estates, IL

January 2004 to December 2005

Duties included appointment scheduling, manage patient files and demographics, assist patients with insurance claims, physician inquiries and answering telephones. Independent Sales Rep

Kingport International - Winnetka, IL

January 1982 to March 2004

Duties included heavy phone solicitation for customer catalog orders, including United Airlines, United Stationers, Spiegel and Boise Cascade and customer service duties such as entered purchase orders, tracked deliveries prepared pick tickets for warehouse and shipping labels and interfaced with and coordinated shipments with freight companies.


AA in General Studies

College of DuPage - Glen Ellyn, IL

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