Customer Service Manager
Resume:
Mary Gatto
Customer Service Rep - Peapod Call Center
Round Lake, IL 60073
**********@******.***
Work Experience
Customer Service Rep
Peapod Call Center - Lake Zurich, IL
October 2015 to Present
905 Winnetka Terrace, Lake Zurich, IL
Position: Customer Service Rep.
Duties include answering telephones, data entry, resolution of customer complaints. Office Manager
Zounds Hearing - Lombard, IL
October 2014 to August 2015
Responsibilities
I was responsible for all office patient care. Made appointments, follow-up calls, I can do minor repairs and hearing aid maintenance. I managed day to day care of my clinic including bank deposits. Accomplishments
I know that the patients left happy and had confidence that we would be there for them in whatever capacity we could.
Skills Used
I'm very positive person with a caring attitude. I take my position very seriously and can handle every situation that comes up.
Customer Service Rep
United Delivery Service - Itasca, IL
September 2010 to August 2014
700 N. Rohlwing Rd, Itasca, Illinois
Position: Customer Service Rep.
Duties include answering telephones, faxing, copying, data entry, dealing with customers on a daily basis whether in person or via telephone.
Office Manager
Sonus USA
December 2004 to September 2010
Office Manager
Patient Care
January 2004 to December 2005
Duties included customer service liaison between provider and patients, assisted patients with problems and questions regarding test results and use of their hearing aids, data entry, appointment scheduling, maintenance of patient files and demographic information, entering audiograms, contracts, sales and payments and reporting of daily, weekly and monthly sales and revenue to corporate. Devised grassroots marketing to increase patient traffic and increase sales. Receptionist
Patient Care - Hoffman Estates, IL
January 2004 to December 2005
Duties included appointment scheduling, manage patient files and demographics, assist patients with insurance claims, physician inquiries and answering telephones. Independent Sales Rep
Kingport International - Winnetka, IL
January 1982 to March 2004
Duties included heavy phone solicitation for customer catalog orders, including United Airlines, United Stationers, Spiegel and Boise Cascade and customer service duties such as entered purchase orders, tracked deliveries prepared pick tickets for warehouse and shipping labels and interfaced with and coordinated shipments with freight companies.
Education
AA in General Studies
College of DuPage - Glen Ellyn, IL
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