Pro-active, performance-driven professional with over 22 years of progressive expertise in leadership and problem solving for BFSI, Retail, Travel and Telecommunication industries.
Versatile, innovative and loyal management professional able to see the “big picture” while staying on top of all the details.
Successfully delivered complex mission critical systems for clients in Java, .Net and Mainframe environment. Proven success in managing cross functional, cross cultural teams and aligning technology processes and services with business goals.
Initiated and drove significant changes in the PMO by adopting Scrum and Agile Methodologies in order to increase productivity, minimize waste, reduce time-to-market and improve overall customer satisfaction.
Organized and facilitated daily scrum, sprint planning & review meetings. Tracked and communicated sprint burndown & product/release burndown progress.
Expert in Client Relationship Management, Sales, Consulting and Delivery Management, Account Inception, Strategies Execution and building long term client relationship.
IT alignment, IT Strategy and Vision Formulation, Gap analysis, Investment Prioritization, Planning, IT Transformation and Modernization, IT enablement to support business capabilities, IT Optimization and Global IT management, Risk Analysis
GEAC – Financial product developed by Dunn & Bradstreet pertaining to AP, GL & FA
COGEN – Insurance product developed by Continium, CSC pertaining to Property & Casuality
INGENIUM – Insurance product developed by Solcorp, EDS pertaining to Life
WYNSURE – Insurance product developed by Wyde, Mphasis pertaining to Life & Annuities
Platforms/Frameworks: J2EE, Weblogic, Linux, Solaris, Client Server Computing, IBM Mainframes, SOA Web Services, MVS/TSO/CICS
Operating Systems: Windows, UNIX
Databases: Microsoft SQL Server, Oracle, DB2, MS Access, Lotus Notes
Technology Stack: Cobol, Easytrieve, JCL, C, C++, JAVA, XML, HTML, WSDL, PL/SQL, Microsoft Office products like PowerPoint, Word, Excel, Visio and Project, Earned Value Analysis (EVA), Connect Direct, VSAM, FileAid, OMEGAMON, XMODS, EDI, GENTRAN, ChangeMan, INSYNC, MQSeries, Xpeditor, InterTest, SmartTest, Hiperstation UML, Rational Tools (Clear Case & Clear Quest), Requisite Pro, Quality Center, JIRA, Confluence, Version One, Rally, Quickbase, SharePoint, REMEDY, NetSuite, CVS, Subversion (SVN), SoapUI, XmlSpy, PPM, CLARITY.
Methodologies: SDLC, ITUP, RUP, Waterfall, AGILE, SAFe, PMBOK, XP
Compliance Tools: PCI, SOX, COBIT, ISO, ITIL
BE, Computer Science and Engineering, SRM University, Chennai, India, 1995
AWARDS & RECOGNITION
Award in recognition of work accomplished by the Quality Assurance Team in Farmers Insurance
Extraordinary Performance Award for successfully transitioning the British Telecom project
Excellence Award for successfully completing the NGA Transformation project @ American Express
McCamish Systems, Atlanta, GA Jan 2018 – Current
Program Manager Consultant
Description: Involved in the customization and implementation of a variety of Insurance products pertaining to Life, annuities and AD&D for the various insurance clients. Involved in planning, execution, and completion of a business transformation program that involves converting Life/Annuity policies from multiple Policy Administration Systems (PAS) to one target system.
Analyze functionalities and design applications for various insurance products (Term, Whole/Universal/Variable Universal Life, Fixed/variable Annuity, Accidental Death and Disability).
Provide technical and analytical guidance to Project Managers and act as an Internal Consultant, advocate, mentor, and change Agent.
Leading a Team of 50+ resources both offshore and onsite.
Ensure project/Programs are defined, tracked, delivered on-time, within budget, and to an agreed-upon quality/scope level.
Weekly / Monthly Status Reporting of the progress of the projects to the VP / Stakeholders for the Clients.
Verizon Telematics, Atlanta, GA Jul 2016 – Jan 2018
Enterprise Program Manager
Description: Leading the OEM program that includes managing critical multimillion dollar projects with the various OEM Partners. As part of the Merger and Acquisition managing the various work streams in successfully completing the Integration of the new acquired companies with Verizon by having a defined set of processes and performing the functions needed in a collaborative, efficient and productive way.
Work with the M&A organization and SME’s to execute operational diligence for all acquisitions.
Develop detailed integration plan with milestones and key deliverables and ensure smooth transition from due diligence to integration.
Manage the core functions of the integration effort and provides structure for the overall integration delivery.
Conduct Day One readiness assessment prior to go live and execute post-signing and post close integration kick-off meetings and provide periodic updates to the Management and the M&A Steering Committee.
Evolve enterprise-wide IT project and program management practices, governance standards, processes, training and metrics.
Collaborate with Business and work with various teams to prepare RFP’s and proposals for new opportunities.
Ensure processes are flexible and scalable enough to evolve with our business while assuring appropriate governance.
Prioritize release planning using Product Backlogs and Scrum Backlogs and prepare the Timeline and estimate for the program from a scope, cost and schedule perspective and share the project allocations and skills in a timely manner for effective staffing
Organized and facilitated Scrum ceremonies/Cadence meetings- Sprint planning, Daily stand-ups, Reviews, Retrospectives, Release planning, Product and sprint backlog grooming and Sprint demos
Organize stakeholder feedback in user stories.
Partner with IT peers and business Units to improve portfolio prioritization process.
Incorporate effective change and risk management controls.
Majesco, Atlanta - GA May 2015 – Jun 2016
Senior Program Manager
Client – Hallmark Financials, Dallas Fort Worth, TX
Client – Texas Farm Bureau, Waco, TX
Description: Leading the customization and implementation of their P&C insurance product for personal, commercial and specialty markets to support thru Development, Testing and Production support for their Insurance clients that will drive profitability and enhance Customer Experience and improve returns. The total Budget was 10M.
As a single point of contact manage the Client relationship and responsible for the Account & Delivery.
Managing a Team of 30+ resources at offshore and 10 at onsite.
Create proposals and RFP’s and SOW’s for Client engagements.
Understand Client needs and identify new business opportunities and successfully convert them to projects thereby growing the Account and increasing the revenue.
Negotiate business contracts and costs with customers and develop Business proposals / customized programs to meet Client needs and close out business.
Continuously improve processes, policies, procedures to support changing business needs.
Oversee application development and management activities in accordance with business directives.
Develop technology roadmaps and plans to ensure ongoing viability, business efficacy and cost effectiveness of key technologies.
Tracked and communicated team velocity, sprint progress and daily burn down charts
Develop account strategies to meet the revenue target and account budget with timelines.
Assess potential business risks and develop mitigation plans.
Address customer concerns and queries in a timely and accurate manner.
Provide outstanding services and ensure customer satisfaction.
Involved in the recruitment process and performance appraisals.
Mphasis, Atlanta – GA Mar 2014 – Apr 2015
AIG Benefit Solutions Group, Neptune, NJ
Description: Leading the delivery and responsible for the P&L of the AIG Benefit Solutions Group Account in the North America region. Responsible for overall Strategy, Delivery, Business Transformation and Relationship Management. Direct project portfolios ranging from $15M to $20M including P&L responsibilities.
Lead engagement planning, budgeting, forecasting, mobilize and manage engagement teams, authorize expenditures, define deliverable structure and identify process improvements.
Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.
Build and execute technology implementation plans and negotiate vendor agreements to support business regulatory and compliance objectives / needs.
Performed extensive reviews for prospective projects, providing supportive documentation for RFP and replies to sponsors. Contribute to development of proposal pricing strategies.
Delivered executive presentations for architecture road maps, technology initiatives and POC’s.
Weekly Reporting of the progress to the C level Executives, Sponsor and Business Owner.
Managed a Team that included 40+ offshore resources (India & France) and 30+ onsite.
Directed and lead scrum ceremonies – sprint planning meetings, scrum calls and managing the Sprint and Product backlog.
Provide leadership to cross-functional teams to deliver projects on time, budget and quality
Cognizant Technology Solutions, Teaneck - NJ Jan 2010 – Mar 2014
Client – First Data Corporation, Coral Springs, FL
Client – American Express, Phoenix, AZ
Description: Plan engagements within constraints of delivering on time, budget and scope objectives, including acquiring resources and coordinating efforts of team members. As part of leadership team, focusing on the Banking and the Travel domain with 100 Million annual revenue and over 1000 employees.
Responsible for leading transition, managing relationships, delivery, driving client satisfaction and enabling robust governance of Cognizant industry standards.
Demonstrated outstanding leadership consistently scoring 90% or greater on Client Satisfaction surveys distributed to study engagement managers for project initiation, monitoring & closeout phases.
Build a common set of practices, principles and templates for managing projects and setting standards on how to run the projects
Track the progress of the projects executed in Agile by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail and using Burndown Charts and Scrum Task Boards.
Manage IT PMO function and subordinates, including their project assignments.
Develop project management plans, WBS, Activity Lists for strategic projects.
Manage risks – identify risks, perform analysis, plan risk responses
Manage client relations, organize and lead pursuit teams and proposal development process.
Deliver continuous improvement proposals within the PMO process to drive simplification and increase value add of our PMO processes and team.
Participate in staff recruitment, retention activities, performance reviews and training needs.
Kaltech International, Duluth, GA Sep 2007 – Jan 2010
Client – Southwest Airlines, Dallas, TX
Description: Managed the Southwest Airlines Loyalty Program and led a team of 50 people, internal personnel and multi-vendor teams in a matrix organization and successfully delivered the Rapid Rewards conversion. The Budget was 4M.
Plan and organize goals for releases for the Rapid Rewards portfolio.
Spearheaded the requirements gathering, business analysis, technical design, development, deployment and conduct Tollgate presentations.
Streamline the development process to help team meet customer needs. Remove roadblocks.
Provide leadership to ensure team success and help team members achieve project goals.
Document and share the vision of the product with stakeholders.
Ensure product delivered met customer needs
Organize stakeholder feedback in user stories.
Facilitate difficult decisions. Manage project risks.
Identifying resources and allocating of tasks and monitoring daily work efforts.
Track the progress of the projects by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail.
Ensure application delivery with superior quality for the new Rapid Rewards Database for Loyal Members and compliance to PCI regulations.
Weekly Reporting of the progress to the Director, Sponsor and Business Owner.
Develop and manage the BCP’s and assist in driving the Knowledge Management process.
Patni Computer Systems, Cambridge - MA Mar 2005 – Sep 2007
Senior Project Manager
Client – State Farm Insurance, Bloomington - IL
Description: Managed the Enterprise Oversight of Financial Reporting Controls (EOFRC) program in conjunction to the Sarbanes Oxley Act concerned with Section 404 to help ensure reliable financial reporting. The total budget was 5 Million.
Conduct meetings with Business Sponsors and the Key Stake holders and update them regularly on the status of the project.
Identify candidates most capable of delivering an optimal solution based on the Evaluation Criteria.
Interviewed business users to gather business requirements. Organized and moderated workshops for focus groups.
Review the Testing Strategy, System / Acceptance Test Plans and the Test Cases for testing the tools short listed.
Recommend a product from the list of short listed candidates.
Involved in hiring, performance management, mentoring and performance appraisals.
Zensar Technologies, Pune, INDIA Aug 2003 – Feb 2005
Technical Project Manager
Client – British Telecom, Cardiff, UK
Description: Overseeing the complete transition of the Automated Supply Chain (ASC) system and providing development, maintenance and 24/7 Production supports.
Defining the Transition approach and prepare the detailed KTRT Transition Plan and monitor the overall Transition progress.
Understanding the System & Studying the Functionalities of all the applications.
Coordinating with the offshore team and imparting the knowledge base and taking care of 24/7 Production supports.
Leading a Pre Sales Team set up for targeting the Insurance product companies and developing competency strategies.
Involved in hiring, mentoring and performance appraisals.
BTL Solcorp, Mississauga, Canada Oct 2002 – Jul 2003
Client – Solcorp, Mississauga, ON
Description: Customizing INGENIUM, a life insurance product developed by Solcorp to suit to Aflac’s (Client’s) specification and thereafter supporting the maintenance and production support.
Studying the INGENIUM Insurance Product system.
Customizing INGENIUM as per Client’s needs doing coding, testing and delivery.
Datamatics America Inc, New York - NY Feb 1997 – Sep 2002
Business / Systems Analyst
Client – Bank of America, Charlotte - NC
Client – Farmers Insurance, Los Angeles - CA
Client – Nationwide Insurance, Columbus - OH
Client – Computer Science Corporation, Austin - TX
Fuzzy Logic Technologies, Chennai - IN Jan 1996 – Jan 1997