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Desktop Support Technician

South Bend, Indiana, United States
September 28, 2018

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KEVIN W. YENDES Mobile Phone 574-***-****

**** ******** *****, ***** ****, Indiana 46614


Technical professional with over ten years of expertise in networking, systems administration and microcomputer desktop support to provide solutions for growth of my employer. Additional background as a computer instructor and consultant.


Comp TIA A+, Network + Certified, Dell, IBM / Lenovo and HP Desktop and Notebook OEM Service Certifications


Servers: AD, DHCP, DNS, GPO’s

Configure & Install Networking Cisco Routers/Switches

Network Protocols TCP/IP & IPX/SPX

Workstation & Server Configuration

Application Software

Ability to assume personal responsibility and carry out important tasks with minimal supervision.

Install Windows & Linux Systems

Anti-Virus Software, Firewalls


Smart Source Technical Staffing Solutions, Inc. St, Charles, Illinois 3/2017 to Present

Desktop Support Level II Abbott Labs Nutritional Division Sturgis, Michigan Contract position. Provide all technical local support for a 750,000 square foot manufacturing plant and administration facilities. Perform Administrative support for asset management, and software management. Effectively troubleshoot and resolve networking equipment issues, manufacturing computer issues, desktop support issues, Printer Server administration for client/end-user intranet access, and perform system upgrade tasks. Warranty liaison with computer manufacturer, and imaging / setup of computers for OS 7 or 10.

Lane Automotive 8300 Lane Drive 9/2016 to 2/2017

Technical Support Technician Watervaleit, Michigan

Contract position . Technical support technician desktop support, networking support, technical engineer for automated inventory control/delivery system. Provided desktop support for over 400 onsite and remote end users. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Tek Systems Ft. Wayne, Indiana 1/2015 to 1/2016

ZimmerBiomet Warsaw, Indiana

Deskside Support / VIP Support / Computer Technician

Contract position at corporate ZimmerBiomet. Help desk, VIP support, deskside support-computer technician. Configured and troubleshoot Windows operating systems 7,8,8.1,10, IPhones, Macs, and IPads. Provided desktop support for over 35000 onsite and remote end users throughout the United States and Canada with software, hardware and networking issues. Extensive Work with Active Directory. Repair of laptops/desktops, and warranty liaison with computer manufacturer. Performed network administration functions, set up network user accounts permissions, reset passwords, and administered group policies via Active Directory. Added printers to Printer servers for client/end-user intranet access.


Pomeroy IT Solutions Sales Company Hebron, Kentucky 6/2014 to 9/2014

Desk Side Support…Whirlpool Corporation Benton Harbor, Michigan

Contract position at Corporate Whirlpool Corporation. Hardware and Software Support for Whirlpool call center, imaging of Win 7 OS, custom software applications and deployment of desktop and laptop computers to end users. Network, antivirus and malware support, fix/break work, remote repair/assistance to end users in the field. Extensive Work with Active Directory

World Wide Tech Services Tewksbury, Massachusetts 7/2013 to 6/2014

Field Service Computer Technician

Computer repair technician of OEM/Warranty hardware work for manufacturers: Dell, IBM/Lenovo, HP and various other manufacturers, television manufacturers: LG, Visio, Sony, Sharp, and other manufacturers. Repair/Replace Components in computers and televisions.

National College South Bend, Indiana 8/2012 to 9/2013

Adjunct Professor

Teaching students in the Internet Technology Field of study, Micro Soft Operating Systems, hardware and software (A+), networking (Net+), and Desktop / User Services. Instruction is lecture and hands on labs.

Digital-Wrench Niles, Michigan 9/2009 to 12/2010

Desktop Support – Computer Technician

Part time position while in college. Desktop Support and Computer Technician, Operating Systems XP and 7, Server 2003, 2008 (AD, DHCP, DNS, Network Printing, NAS, TCP/IP), Lan/Vlan, Wan and Wireless area network, Application Software, Cisco layer 2 and 3 Routers and Switches for Community Neighborhood Centers in the East Chicago and Gary area. Installation of Ethernet CAT5/6 cabling and devices


Free Geek of Michiana South Bend, Indiana 2007 to 2012

Computer Technician / Trainer Senior Volunteer

Managed the warehouse, and was a computer technician / trainer for the volunteers of a not for profit organization that provides computers to low income individuals and not for profit organizations.


Ivy Tech Community College South Bend, Indiana May 2012

Cum Laude Graduate

Associate of Applied Science (A.A.S.) in Computer Information Technology

Dean’s List, Cisco Club President, Member of Ivy Tech’s Cyber Defense Competition Team

Areas of concentration, Cisco (CCNA) and Microsoft

Signal Learning Mishawaka, Indiana

Technical Training in Microsoft Certified Systems Engineer [MCSE2000]

Information Technology Program

Indiana University Bloomington / South Bend, Indiana

Bachelor of Science in Business (B.S.) in Marketing

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