ALECIA HENNINGHAM

Scarborough, M*C *C*

Mobile: 647-***-****

E-mail: ac67nq@r.postjobfree.com

OBJECTIVE: Motivated and detail-oriented worker seeks opportunity with a progressive company to provide outstanding customer service and exceptional staff support.

HIGHLIGHTS OF SKILLS & QUALIFICATIONS:

More than 10 years of working experience in administrative and client service roles

Ability to interact with clients in a positive, professional, and supportive manner

Effective communicator with an ability to document witness statements and interview clients

Proficient computer literacy in Novus, Time Matters, Microsoft Word, Excel, Outlook, Email and Internet browsing with a typing speed of 50+ wpm with accuracy

Manage well under pressure dealing with a lot of stress in a fast-paced environment

Proven ability to work equally well as a team player or independently

Well-developed crisis intervention and prevention and problem-solving skills

Efficient research skills with the ability to proficiently draft and file related documents

Excellent negotiation, persuasion, mediation and conflict resolution skills including ADR and advocacy training on a social work and legal spectrum

Familiar with advocating on behalf of the client and preparing for trial and settlement conferences

Experience in legal research and drafting documents pertaining to courts and tribunals

PARALEGAL STUDIES

Introduction to Canadian Law and Administrative Law

Alternative Dispute Resolution and Advocacy for Paralegal

Ethics and Professional Practice and Rules of Evidence and Litigation

Contract and Tort Law and Legal Research and Employment Law

Communication and Legal Writing for Legal Professional

EDUCATION

CDI College January 2017 to January 2018 Paralegal Diploma

Medix College February 2014 to March 2015 Community Service Worker

RELEVANT EMPLOYMENT EXPERIENCE

Benjamin Law January 2018 to July 2018 Accident Benefit Law Clerk

Handled a portfolio of 125 clienteles in relation to their Accident Benefit claim

Taking full responsibilities for the files from intake until settlement

Proactively work on the assigned files and get the necessary production such as medical records, assessment reports, prescription summaries and

Completing OCF forms and case conference summaries, LAT applications and settlement proposals

Utilize company database as needed using Time Matters, Primafact and PC LAW with the aim to reduce physical paperwork however being able to maintain physical files in pristine order

Applied legal research, legal analysis and writing as applicable to the client’s claim

Proven experience and ability to work under minimal supervision and apply superior critical thinking

Canadian Cancer Society Jan. 2016 to Oct. 2016 (Contract) Transportation Coordinator

Used the Novus database to book rides for cancer patients with various volunteer drivers all over the Greater Toronto Area

Aimed to accommodate as many cancer client appointments that occurred at over 10 hospitals and clinics in the GTA

Edited time changes, cancellations, and rearranged of rides as per client home and drivers preferred areas and drive time to travel within

Provided indirect counselling and positivity to the patients I interact with daily via phone and email requests

Green Circle Landscaping September 2014-December 2015 Administrative Assistant

Posted service ads, job ads and screened resumes for potential positions in landscaping and agriculture

Provided invoices for landscape services provided and discussed and adjusted any billing discrepancies the customers had

Answered inquiries by phone and email, regarding products and services and responded to voice messages within four hours of receiving them

Contacted clients in advance about upcoming services and promotions being offered such as fall and spring clean-up and snow removal for the winter season

A&J Restaurant and Lounge August 2011-August 2014 Restaurant Owner

Prepared cash drawer and petty cash as required

Planned and coordinate our Jamaican menu daily

Ensured the restaurant signage, promotions and displays are always attractive, visible and up to date

Maintained health standards of quality control, cleanliness and safety

Managed and schedule needed staff for the store and catering needs

Cooked and assist with inventory order for the business

Organized promotional events such as daily specials, catering and large outdoor festivities such as Caribana.

Gemma Communications Jan. 2007 to May 2010 Call Centre Representative & Verifier

Handled incoming calls, pitch products and services according to the nature of the inquiry

Maintained consistent company quota and sales goal on a monthly and annual basis

Attended mandatory training sessions to stay up to date with the product and its features, price plans and promotions.

Used CRM and Roger website to place wireless phone orders

Escalate matters as they arise to team leaders or supervisor on occasion if a client was disgruntled and help is beyond my scope of service

Verified and authenticate client info at the beginning of all calls including address, date of birth, etc.

Follow the necessary steps when verifying a sale or upselling more products to a client based on their eligibility and account type

ADDITIONAL SKILLS & ASSETS:

Ability to think well on my feet and decipher issues as they arise

Team player who has a great history to collaborate well with my managers and colleagues and able to work with opposing legal representatives and law makers for trial and settlements

Understanding the importance of professional and ethical sets of skills allows a paralegal to excel in performing his or her functions.

REFERENCES AVAILABLE UPON REQUEST

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