LESLEY N. MARTINEZ
Highly focused and meticulous Customer Service Specialist with an exceptional record of customer satisfaction. Adept at working well independently with little or no supervision or as part of a service management team. Able to complete multiple high-volume tasks with complete professionalism and accuracy. CORE QUALIFICATIONS
Strong experience in data entry performance and record maintenance. Excellent knowledge of MS Office applications including Access Word and Excel. Superior ability to foster and sustain professional relationships with all coworkers and clients. High adaptability to changes in work pace and volume. Outstanding oral and written communication abilities. Exceptional customer service skills. Fluent Bilingual (Spanish). PROFESSIONAL EXPERIENCE
MEMORIAL SLOAN KETTERING NEW YORK, NY
Switchboard/Telecomm Communications Operator 06/2017 to Present
Transfer telephone calls to intended recipients after screening them properly.
Arrange for appropriate emergency services by paging relevant medical staff members.
Make outgoing calls on requests of hospital staff members.
Answer queries pertaining to admitted patients by following strict confidentiality protocols.
Perform clerical duties such as typing and proofreading important documents.
Arrange for meetings with doctors and other staff members.
Create and maintain logs of incoming and outgoing calls daily.
Operate paging systems and intercoms to communicate with medical staff during emergency services. TUNSTALL HEALTH CARE GROUP L.I.C., NY
Switchboard Operator 11/2015 to 04/2017
Answered all incoming calls, provide pertinent information to the caller and transfer the call to the appropriate source if requested.
Arranged conference calls within the corporate boardroom while also making sure the room itself is thoroughly cleaned for managers.
Recorded voicemail message for the company phone system, including messages stating when the office will be closed for holidays.
Performed routine maintenance on switchboard system or contact outside contractor to visit the office to fix the system when necessary.
BARCLAYS CENTER BROOKLYN, NY
Guest Services Representative 05/2014 to 06/2017
Greeted, registered, suggestively sold rooms, issued room keys, assigned rooms to guests in an efficient, warm and friendly manner.
Recorded and communicated guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.
Accurately computed bill, collected payment, made change for guests and made deposits according to city, state and federal cash handling procedures.
Answered and routed internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Maintained the shift-to-shift log accurately to ensure proper communication between shifts is maintained. PIERLESS FISH BROOKLYN, NY
Administrative Assistant 09/2013 - 01/2014
Managed workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met, and work is completed correctly.
Assisted in training staff members and new hires.
Implemented and monitored programs as directed by management and see the programs through to completion.
Generated memos, emails and reports when appropriate.
Assumed responsibility for maintenance of office equipment, including computers, copy machines and fax machines.
Maintained office supplies by checking inventory and order items. EDUCATION
TWO BRIDGES ACADEMY BROOKLYN, NY
High School Diploma 06/2002