Customer Service Quality
Resume:
Qualifications
Government Acquisitions, Purchasing, Procurement: 6 years
Project Management/Contract Administration: 6 years
Quality Assurance: 8 years
Customer Service: 10 years
Administrative Support: 15 years
Work Experience
9/2018 – Present
Enclipse/Kaiser Permanente
CA Startup Services
Dublin, CA
Purchasing Project Coordinator
Expediting PO's and ensuring PO's are received
Reporting in Excel
Provide technical and administrative support to project manager(s).
Format documentation, including creation of templates and shell files.
Create Adobe files and CDs as necessary.
Use variety of software tools sufficiently to support all aspects of the project.
Responsible for final assembly and quality of printed materials
Assist with logistics for arranging off-site and department meetings
Assist in maintenance of libraries, databases and graphic management logs.
8/2011 – 11/2017
Federal Emergency Management Agency (FEMA)
Disaster Acquisitions Response Team
Oakland, CA
Quality Assurance Specialist
Federal Acquisition Certification: Contracting Officer’s Representative (COR), Level 3
Federal Government Contract Administration and Acquisitions/Procurement
Provide administrative contracting support for FEMA’s disaster contracts including surveillance of contract performance as it occurs in the field and to provide timely closeouts of disaster contracts. The focus is on already awarded contracts, specifically large task orders issued against prepositioned contracts in disasters to better manage Disaster Relief Funds.
Perform, administer, and advise on work concerned with assuring the quality of products acquired and used by the Federal Government. The work involves: (1) the development of plans and programs for achieving and maintaining product quality throughout the item’s lifecycle; monitoring operations to prevent the production of defects and to verify contractor adherence to quality plans and requirements, and (3) analysis and investigation of adverse quality trends or conditions and initiation of corrective actions
Provide proactive support and guidance to the acquisition team, including Contracting Officer’s Representatives and technical monitors, in the development of necessary technical and professional skills
Work with team members to identify/develop personalized training strategies and matrixes
Consult with individuals and multi-functional groups concerning personal growth and self-development training opportunities
Advise leadership on unique situations that require further coordination and/or corrective action
Review contracts and associated technical documentation to clarify/interpret government quality assurance requirements, specifications and provisions
Assist in developing operating procedures/policy and to draft technical responses to customer inquiries
Participates in developing plans and goal affecting the Office of the Chief Procurement Officer internal operations
Administering Government Mobile Home Unit (MHU) contract involving transport of MHUs, site feasibility evaluations, connecting utilities, maintaining the unit through deactivating the unit and returning to storage
Invoice Processing within agency policy terms above expectations
Building and maintaining spreadsheets and databases for Project tracking and Funding Burn Rate monitoring
Liaison between internal and external stakeholders, i.e. vendors, program office, contracting officer, etc.
Creation, maintenance and audit of contracting files
Cradle-to-grave project management
Pre-Award contract actions, such as processing Purchase requests, Compiling RFQ, RFI and RFQ, Market Research, Statement of Work compilation Source Selection
Post-Award Contract Administration and Closeout
Issuing and monitoring the use of government property
Government Purchase Card purchasing
Vendor Management
Deployments
–DR-1981-ND for 2011 Flooding at Minot, ND
oField Inspector/Task Monitor for Mobile Home Unit Housing Mission
–DR-4086-NJ for 2013 Post-Tropical Cyclone Sandy at Eatontown, NJ
oAcquisitions Assistant for Disaster Operations
oCOR for the Housing Mission Maintenance and Deactivation Contracts
oAlternate COR for the Mobile Home Unit Housing Mission Maintenance and Deactivation Contracts
–DR-4240-CA for 2015 Butte and Valley Fires at Lake and Calaveras Counties
oCOR for the Mobile Home Unit Housing Mission Maintenance and Deactivation Contracts
oCOR for Mobile Home Unit Commercial Pad Lease Contracts for Housing Mission
Special Projects
–IPERIA Agency Invoice Audit
–OCPO SharePoint implementation
–Peer FAC-COR and financial system training at Disasters at DR-4086 and DR-4240
Accomplishments
Fiscal Year 2013 Department of Homeland Security Competition and Acquisition Excellence Award
Innovative and Best Practices by a Team
6/2008 – 12/2008
West Valley Staffing/Solyndra, Inc.
Quality Assurance Department
Fremont, CA
Incoming Quality Assurance Inspector
Dimensional incoming and first-article dimensional Inspection, audit and validation production materials
Developing and administering Inspection procedures for various materials
Maintaining reports detailing the daily output and cycle time of various departmental functions
Using precision inspection instruments (i.e. calipers, micrometers, CMM, profilometers, etc.) to verify materials meet pre-determined GD&T specifications
Vendor Communications
Inventory
9/2007 – 5/2008
Diversified Employment/Sea Tel, Inc.
Quality Assurance Department
Concord, CA
Quality Assurance Inspector I
Dimensional incoming, sub-assembly, outgoing and first-article dimensional Inspection, audit and validation of production materials
Maintaining reports detailing the daily output and cycle time of various departmental functions
Using various measuring instruments (i.e. calipers, micrometers, etc.) to verify materials meet determined specifications
Developing and administering Inspection procedures for various materials
Auditing Sales Orders and RMA materials before being sent to the customers and dealerships
Material Review Board Administration
Packaging, Shipping and Inventory
Correspondence, Data Entry, Document Control, and Records Management
ISO9001-compatible documentation
Education
2000 – 2002
Cal Poly Pomona
Major: Aerospace Engineering
Pomona, CA
2009 – 2011
Diablo Valley College
Major: Computer Networking Technology
Training: A+, Network+, Microsoft Windows Server 2008 R2
Pleasant Hill, CA
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