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Customer Service Quality

Location:
San Francisco, CA
Posted:
September 27, 2018

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Resume:

Qualifications

Government Acquisitions, Purchasing, Procurement: 6 years

Project Management/Contract Administration: 6 years

Quality Assurance: 8 years

Customer Service: 10 years

Administrative Support: 15 years

Work Experience

9/2018 – Present

Enclipse/Kaiser Permanente

CA Startup Services

Dublin, CA

Purchasing Project Coordinator

Expediting PO's and ensuring PO's are received

Reporting in Excel

Provide technical and administrative support to project manager(s).

Format documentation, including creation of templates and shell files.

Create Adobe files and CDs as necessary.

Use variety of software tools sufficiently to support all aspects of the project.

Responsible for final assembly and quality of printed materials

Assist with logistics for arranging off-site and department meetings

Assist in maintenance of libraries, databases and graphic management logs.

8/2011 – 11/2017

Federal Emergency Management Agency (FEMA)

Disaster Acquisitions Response Team

Oakland, CA

Quality Assurance Specialist

Federal Acquisition Certification: Contracting Officer’s Representative (COR), Level 3

Federal Government Contract Administration and Acquisitions/Procurement

Provide administrative contracting support for FEMA’s disaster contracts including surveillance of contract performance as it occurs in the field and to provide timely closeouts of disaster contracts. The focus is on already awarded contracts, specifically large task orders issued against prepositioned contracts in disasters to better manage Disaster Relief Funds.

Perform, administer, and advise on work concerned with assuring the quality of products acquired and used by the Federal Government. The work involves: (1) the development of plans and programs for achieving and maintaining product quality throughout the item’s lifecycle; monitoring operations to prevent the production of defects and to verify contractor adherence to quality plans and requirements, and (3) analysis and investigation of adverse quality trends or conditions and initiation of corrective actions

Provide proactive support and guidance to the acquisition team, including Contracting Officer’s Representatives and technical monitors, in the development of necessary technical and professional skills

Work with team members to identify/develop personalized training strategies and matrixes

Consult with individuals and multi-functional groups concerning personal growth and self-development training opportunities

Advise leadership on unique situations that require further coordination and/or corrective action

Review contracts and associated technical documentation to clarify/interpret government quality assurance requirements, specifications and provisions

Assist in developing operating procedures/policy and to draft technical responses to customer inquiries

Participates in developing plans and goal affecting the Office of the Chief Procurement Officer internal operations

Administering Government Mobile Home Unit (MHU) contract involving transport of MHUs, site feasibility evaluations, connecting utilities, maintaining the unit through deactivating the unit and returning to storage

Invoice Processing within agency policy terms above expectations

Building and maintaining spreadsheets and databases for Project tracking and Funding Burn Rate monitoring

Liaison between internal and external stakeholders, i.e. vendors, program office, contracting officer, etc.

Creation, maintenance and audit of contracting files

Cradle-to-grave project management

Pre-Award contract actions, such as processing Purchase requests, Compiling RFQ, RFI and RFQ, Market Research, Statement of Work compilation Source Selection

Post-Award Contract Administration and Closeout

Issuing and monitoring the use of government property

Government Purchase Card purchasing

Vendor Management

Deployments

–DR-1981-ND for 2011 Flooding at Minot, ND

oField Inspector/Task Monitor for Mobile Home Unit Housing Mission

–DR-4086-NJ for 2013 Post-Tropical Cyclone Sandy at Eatontown, NJ

oAcquisitions Assistant for Disaster Operations

oCOR for the Housing Mission Maintenance and Deactivation Contracts

oAlternate COR for the Mobile Home Unit Housing Mission Maintenance and Deactivation Contracts

–DR-4240-CA for 2015 Butte and Valley Fires at Lake and Calaveras Counties

oCOR for the Mobile Home Unit Housing Mission Maintenance and Deactivation Contracts

oCOR for Mobile Home Unit Commercial Pad Lease Contracts for Housing Mission

Special Projects

–IPERIA Agency Invoice Audit

–OCPO SharePoint implementation

–Peer FAC-COR and financial system training at Disasters at DR-4086 and DR-4240

Accomplishments

Fiscal Year 2013 Department of Homeland Security Competition and Acquisition Excellence Award

Innovative and Best Practices by a Team

6/2008 – 12/2008

West Valley Staffing/Solyndra, Inc.

Quality Assurance Department

Fremont, CA

Incoming Quality Assurance Inspector

Dimensional incoming and first-article dimensional Inspection, audit and validation production materials

Developing and administering Inspection procedures for various materials

Maintaining reports detailing the daily output and cycle time of various departmental functions

Using precision inspection instruments (i.e. calipers, micrometers, CMM, profilometers, etc.) to verify materials meet pre-determined GD&T specifications

Vendor Communications

Inventory

9/2007 – 5/2008

Diversified Employment/Sea Tel, Inc.

Quality Assurance Department

Concord, CA

Quality Assurance Inspector I

Dimensional incoming, sub-assembly, outgoing and first-article dimensional Inspection, audit and validation of production materials

Maintaining reports detailing the daily output and cycle time of various departmental functions

Using various measuring instruments (i.e. calipers, micrometers, etc.) to verify materials meet determined specifications

Developing and administering Inspection procedures for various materials

Auditing Sales Orders and RMA materials before being sent to the customers and dealerships

Material Review Board Administration

Packaging, Shipping and Inventory

Correspondence, Data Entry, Document Control, and Records Management

ISO9001-compatible documentation

Education

2000 – 2002

Cal Poly Pomona

Major: Aerospace Engineering

Pomona, CA

2009 – 2011

Diablo Valley College

Major: Computer Networking Technology

Training: A+, Network+, Microsoft Windows Server 2008 R2

Pleasant Hill, CA



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