Yuri Mirabal, PMP

Salesforce Functional Consultant

Toronto, ON

Cell: 647-***-****

ac67if@r.postjobfree.com

http://www.linkedin.com/in/yuri-mirabal

IT professional with project management skills. I help organizations to drive forward through the use of technology, support of that technology, and managing IT projects. Committed and dedicated with a consistent track record of value-added service and support to clients. Effective communicator and empathetic listener with positive negotiation skills. Fluently Bilingual in English/Spanish. Key areas of expertise include:

Project Management

Cross-Functional Communication

Salesforce configuration / implementation

Leadership/Mentoring/Onboarding

Problem solving

Resourceful

TECHNICAL SKILLS

Salesforce.com (Classic, and Lightning, Communities, Sales and Service Cloud)

Knowledge of ITIL best practices and process improvements

Digital/IP Video Architecture

TCP/IP, SNMP, MPLS and network platforms; routers, switches, IP Management

Wireless Data Networks and IP Topologies, BMC Remedy, Cisco, Juniper and CASA Systems

PROFESSIONAL EXPERIENCE

FAST CLOUD CONSULTING 2018 – Present

Salesforce Functional Consultant (2018 – Present)

Worked closely with stakeholders and clients to gather the most pertinent information.

Implemented advanced formulas and workflow rules to enforce business processes.

Setup and configured custom fields, objects and page layouts.

Created and updated reports and dashboards to track pipeline/stages for management visibility

Experienced working with SFDC sandbox and production environments

Worked on the creation of different technical documents.

Created customized Community demo for potential client presentation

ROGERS COMMUNICATIONS INC 2005 – 2017

Provisioning Specialist (2014 – 2017)

Assisted in new features/projects planning, research and implementation, ensuring tasks were executed accordingly, issues were documented and approved changes implemented

Trained co-workers and served as subject matter expert on new projects and processes performed by the team

Implemented and Enforced policies and procedures aligned with established Problem, Incident and Change Management by writing Methods of Procedure, helping my team in maintaining our SLA

Contributed and assisted to deliver projects according to the defined targets by defining my scope properly and delivering my tasks on time and on budget

Managed and maintained company’s IP network elements and technology platforms

Preventive Maintenance Specialist (2009 – 2014)

Performed management and preventative maintenance activities on the Corporate Network platforms, ensuring normalization of company’s services

Implemented and supported software applications projects, ensuring all phases were completed accordingly

Translated business requirements into technical requirements, coordinated tasks and submitted regular status updates to management and business users allowing the company to save time and effort spent in several procedures and routines

Represented Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment

NOC Specialist (2005 – 2009)

Created high quality documentation including diagrams, workflows, manuals, guidelines and engaging presentations that was used as training material for new employees

Conducted training and provide technical information for non-technical parties in order to have a better understanding of tools, processes and routines performed at the NOC

Used network management tools to monitor and analyze alarms in order to ensure network availability was maximized

EDUCATION & PROFESSIONAL DEVELOPMENT

Salesforce ADM201 certification, 2018

PMP Certification, Project Management Institute, 2014

Problem Solving and Decision Making, Kepner – Tregoe, 2013

Cisco – CBR8 Bootcamp, Institute, 2012

IPV6, Award Solutions, 2011

ITIL V3 Foundations, B Wyze, 2009

UNIX – A Comprehensive Hands-On Introduction, Learning Tree International, 2008

SS7 Architecture and TEKELEC Equipment Functionality, APIS Technical Training, 2008

Exploring GPRS and EDGE, Award Solutions, 2008

Mastering UMTS (WCDMA) Radio Networks, Award Solutions, 2007

TCP/IP, Telematrix Institute, 2007

Digital Film & TV Production, Toronto International Academy of Design and Technology, 2005

Bachelor of Computer Science, Systems Engineer, University of the Andes, Venezuela, 1997

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