Shannon Little

Experienced worker in customer service and retail practices

Glenmora, LA 71433

ac67ia@r.postjobfree.com - 318-***-**** (home)

Versatile displaced worker, supervisory trained and proficient in several different areas of retail business. I am a strong planner and problem solver who readily adapts to change, works independently or with a team, consistantly exceeds expectations and expects professionalism and excellence from myself. I am able to juggle multiple priorities and meet tight deadlines without compromising quality. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Brand Ambassador

Acosta Mosaic Group - Chicago, IL - September 2016 to Present Greet customers and potential customers with samples and information on merchandise sold in the represented store.

Retail Field Specialist

Acosta Marketing, INC - Jacksonville, FL - August 2014 to November 2014 Responsibilities:

• Perform regular audits on store displays, changing merchandise layout to follow plan-o-grams on a bi-weekly to monthly basis, completed inventory checks, investigations, and control reports as assigned, completed merchandise data upgrades when necessary and as instructed, demonstrated the features and functions of various electronics to store personnel as well as consumers

• Scheduled my own work schedule by calling for meetings with managers as well as completing surprise audits on department managers to ensure compliance of plan-o-gram changes as instructed by vendors of stores' stock

• Successfully completed progress reports and updates with the aid of handheld device.

• Created and maintained accurate mileage and time records using handheld device as well as computer programs.

• Initiated and maintained working relationships with store personnel by examples of good customer service. Accomplishments:

• Was given excellent work evaluations by store management, store personnel and my supervisor on three different occasions. Was offered and elevated to title of Special Projects

• Coordinator in my assigned territory. Was offered department management and employee trainer positions by store managers on various occasions.

Skills Used:

Leadership skills were used on a daily basis, my time management skills and multitasking skills were put to good use. I interacted daily with customers, sales associates, and managers while creating and fostering professional and lasting working relationships.

Marketing Consultant

Mosaic Sales Solutions - Irving, TX - January 2008 to August 2014 Responsibilities:

• Perform regular audits on store displays, changing merchandise layout to follow plan-o-grams on a bi-weekly to monthly basis, completed inventory checks, investigations, and control reports as assigned, completed merchandise data upgrades when necessary and as instructed, demonstrated the features and functions of various electronics to store personnel as well as consumers

• Scheduled my own work schedule by calling for meetings with managers as well as completing surprise audits on department managers to ensure compliance of plan-o-gram changes as instructed by vendors of stores' stock

• Successfully completed progress reports and updates with the aid of handheld device.

• Created and maintained accurate mileage and time records using handheld device as well as computer programs.

• Initiated and maintained working relationships with store personnel by examples of good customer service. Accomplishments:

• Was given excellent work evaluations by store management, store personnel and my supervisor on three different occasions. Was offered and elevated to title of Special Projects

• Coordinator in my assigned territory. Was offered department management and employee trainer positions by store managers on various occasions.

Skills Used:

Leadership skills were used on a daily basis, my time management skills and multitasking skills were put to good use. I interacted daily with customers, sales associates, and managers while creating and fostering professional and lasting working relationships.

EDUCATION

BS in Psychology

American Public University System - Charles Town, WV June 2017 to 2019

High school or equivalent in General Studies

Stephen Decatur High School - Catania, Sicilia

1990 to 1993

SKILLS

Dependable (10+ years), Merchandising (7 years), Report Preparation (7 years), Administrative (10+ years), Secretarial (10+ years), Clerical (10+ years), Microsoft Office (8 years), Customer Service Skills

(10+ years), Office Equipment (10+ years), Training & Development (6 years), Relationship Building (10+ years), Reliable (10+ years), Leadership Training (3 years), Team Building (8 years), Team Management

(4 years), Relationship Management (9 years), Receptionist (10+ years), Organizational Skills (10+ years), Scheduling (8 years), Maintenance (2 years), Written Communication (10+ years), Written Correspondence

(10+ years), Business Continuity (4 years), Professional Presentations (5 years), Conflict Resolution (10+ years), Consulting (10+ years)

LINKS

http://www.Linkedin.com/shannonlittle

AWARDS

Numerous Customer Service awards

October 2013

High proformance evaluation due to customer praise to my immediate supervisor ADDITIONAL INFORMATION

• Organizational skills

• Time management

• Leadership skills and self starter

• Customer service skills

• Public relations training

Office Skills:

• Typing

• File management

• Appointment scheduling

• Answering phones with numerous lines

• Report preparation and presentation

• Meeting outline and minutes creation

• Various computer software

• Various professional areas of terminology

Work Skills:

• Customer service

• Money management

• Work ethic

• Scheduling for other employees as well as myself

• Balancing cash drawers

• Record creating and maintaining accuracy

• Inventory ordering, stocking, and control

• Recording payroll hours and balances

• Office Management

• Records Management

• Report Research and

• Creation

• Organizational Skills

• Spreadsheets/Reports

• Event Management

• Calendaring

• Quicken and QuickBooks

• Time Management

• Front-Desk Reception

• Executive Support

• Special Projects Coordination

• Supervisory Skills

Computer Skills:

• MS Word

• MS Excel

• MS PowerPoint

• Lotus

• MS Outlook

• MS Access

• MS Project

• Access

• MS Publisher

• FileMaker Pro

• Windows

Contact this candidate