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Customer Service Front Desk

Goldsboro, North Carolina, United States
September 27, 2018

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Johanna Sanchez

*** ****** *****

Home: 919-***-****

Cell: 919-***-****


•• Telephone inquiries

•• Customer service

•• Credit card processing

•• Conflict resolution

•• Listening skills

•• Excellent communication skills

•• MS Windows proficient

•• Energetic work attitude

•• Fast learner

•• Problem solver


Irish inns, 1104 sun burst drive 12-01-2010-12-01-2013

Front desk clerk

•Greeted, registered and assigned rooms to guests of hotels or motels. Issued room keys and escort

• instructions to bell hops. Kept records of room availability and guests' accounts, manually or using

• computers. Made and confirmed reservations. Performed bookkeeping activities, such as balancing

• accounts and conducting nightly audits.Recorded guest comments or complaints, referring customers to

• managers as necessary. Computed bills, collected payments and made change for guests. Verified

• customers' credit and established how the customer would pay for the accommodation. Contacted

• housekeeping or maintenance staff when guests reported problems.

• Help other coworkers with translations. (Spanish, English)

Telamon co, raleigh north carolina **-**-**-**-**-**

teacher's aide

•Developed and taught lessons on relevant children's books, poems, movies and themes to promote

• student interest. Implemented student discipline measures, decreasing classroom disruptions by

• 80%.Consistently received positive teacher evaluations from students. Met with parents to resolve

• conflicting educational priorities and issues.

belk inc, goldsbor berkely mall **-**-**-**-**-**

Sales associate

•cashier duties

• organize inventory

• stock with new merchandise

• stock by color size and correct section

sumo japanese steak and sushi, spence ave 09-01-2009-08-16-2011


•Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked

• customers. Greeted each customer with friendly eye contact. Greeted guests and sat them at tables or in

• waiting areas

• Helped with preparation, set-up, and service for catering events. Inspected dining and serving areas to

• ensure cleanliness and proper setup. Kept ice bins filled. Located items requested by customers. Performed

• other tasks as assigned by the sous chef or chef. Performed serving, cleaning, and stocking duties in

• establishments. Planned menus according to employers' needs and diet restrictions. Portioned and wrapped

• food, 01-11-2011-12-11-2012

Spanish tutor

•Taught lessons

• Document grades in detailed reports

• Taught individually and in groups


eastern wayne high school, 1111 hope ave 06-2011

high school diploma

wayne community college, 3000 wayne memorial ave 2014


•currently attending


Johanna Sanchez

303 nelson drive

phone: 919-***-**** cell: 919-***-****

August 24, 2013

Dear :

Enclosed please find my resume for your review. I am applying for the position. I am currently attending Wayne community college for a degree in Science(Chemistry). I have taken various classes in the medical field . I know that I would be a great fit for this position. I would be able and glad to contribute immediately.

I am very interested in becoming a part of your team. Your facility would gain an individual who is dependable, motivated, and personable. My many experiences ensure that I am an individual who knows how to accomplish tasks and work in a team dynamic. In my prior job, I worked as a Front desk clerk, which required that I complete tasks on schedule.

I would appreciate the opportunity to discuss my skills and experience with you at a mutually convenient time. If you have any questions or would like more information about my qualifications, please feel free to call me at 919-***-****, 919-***-**** or email me at Thank you for your consideration.

Respectfully yours,

Johanna Sanchez

Enclosure: Resume

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