Customer Service Manager

JENNIFER HOOK

**** *. *********** **. // ****, IL

*******@*****.*** 847-***-****

I am an engaging, hard-working, administrator with strong verbal and written communication skills. I am an adaptable and versatile individual looking for an office management and/or executive assistant position. I bring years of results-driven experience and love taking chaos and turning it into an effective functioning environment.

AREAS OF EXPERTISE

Microsoft Office

Sharepoint & One Drive

Quickbooks

Propresenter 5 & 6

Quick & eager learner

Notary Public

Trouble shooting & resolutions

Detail oriented

Leadership

Planning & coordinating

Thorough organization skills

Creative thinker

Strong conceptual skills

Adept at multi-tasking

Team building & motivation

Approachable & welcoming personality

WORK EXPERIENCE

Grace Community Bible Church, Grayslake, IL

Assistant to Sr. Pastor & Office Manager 2015-Present

This position is integral to the smooth running of the church. These administrative responsibilities provide a wide range of support from managing business & financial operations to maintaining confidentiality of the Pastor’s time, reputation & privacy.

Coordinate church calendar and facility usage.

Oversight of implementing church’s financial decisions.

Responsible for compiling and submitting accurate payroll data.

Oversees facility maintenance & supply procurement.

Recruiting, training, scheduling, communication and leadership for Welcome Ministry.

Responsible for church-wide communication utilizing bulletin, church app and social media.

Accounting and Special Projects Administrator 2014-2015

While in this position I was instrumental in a $100,000 build-out of our facilities. This included oversight of multiple contactors to bring the project to completion. I was also in control of church financial data and brought about changes to the church’s financial protocols bringing them up to date with current technologies.

Responsible for accounting, accounts payable, reimbursements & regular reporting

Responsible for HR matters such as pay raises, deductions, 403b, etc.

Recruiting and oversight of volunteers needed for projects and ministry operations.

Jim Beam Brands Co., Deerfield, IL

International Export Coordinator 1995-2001

This position often worked within all levels of the company, from the distillery floor to the destination port. Customer relations was a large part of this position, often arranging orders, labeling, shipping, pricing and customer service.

Responsible for the following regions: Latin America, Europe, Asia & Australia.

Maintained verbal and written correspondence with customers, plant personnel and Sales Directors to maintain strong relationships and loyal customers.

Coordinated with embassies to ensure adherence to international labeling and packaging laws.

Instrumental in developing programs and protocols that improved the effectiveness of the department and overall operation of the company.

Coordinated various aspects of shipping, exportation and customs worldwide.

International Sales Representative 1993-1995

During my time in this position, I was encouraged to take initiative and broaden the scope from simple customer service to a larger role as liaison between all levels of the company to provide better service to our customers.

Served as liaison between international customers and sales directors.

Confirmed order entry and bookkeeping arrangements with customers

Maintained daily contact with various departments to solve problems.

Advised customers of shipment information.

Prepared and submitted paperwork necessary for exportation of products.

Force 4 Data Supplies, Inc., Arlington Heights, IL

Office Manager 1990-1993

I first began working at Force 4 as a simple order entry clerk and during my three years ended up working at almost every level of the small office. I worked in the shipping department to help make the processes there more cost effective. I then worked as the purchasing agent and finally as the office manager for this growing branch.

Responsible as Purchasing Agent for the branch.

Occasional assistant to the Branch Manager

Managed order entry and customer service.

Coordinated sales support for staff.

Responsible for accounting and petty cash.

Assisted with product research and price negotiations.

Willow Creek Community Church, South Barrington, IL

Administrative Assistant 1988-1990

This being my first real world job, I immediately knew my future would include heavy involvement in administration and leadership roles. It was a joy to assist in creating & defining this position.

Coordinated volunteers to operate copiers for other ministries.

Created systems and forms for ministry management,

Processed all copy requests for twenty ministries and their events.

Kept various office operations efficient and productive.

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