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Manager Employee Relations

Westerville, Ohio, United States
September 27, 2018

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Russell Howell

**** ****** ***** ****.

Westerville, OH 43081

Mobile: 614-***-****



The Ohio State University Columbus, OH Degree in Psychology and Pre-Med

University of Wisconsin Madison, WI Associate Degree in Business Management

Professional Experience:

2018 – Present

General Manager Buca di Beppo

Columbus, OH

Emphasized guest service excellence through ongoing training of front-line team members. Coached team members on ways to leave a positive impression during guest interaction to ensure guests loyalty.

Held operational responsibility for all managerial aspects of top high-volume restaurant.

Held accountability for matching skill sets of labor force to ever-changing needs of the business, including recruitment, hiring, and promotion.

Tracked daily sales and reviewed monthly / weekly P&L; compared outflow to meet percentage requirements.

Managed vendor relationships and maintained and ordered inventory.

2015 – 2018 Buffalo Wild Wings Columbus, OH

Operational General Manager

Annual Sales Volume: $3.75 Million

Optimizes profits by controlling food, beverage, and labor costs daily.

Continually monitors restaurant and takes appropriate action to ensure food quality and service

standards are consistently met

Schedules and directs employees and managers in daily work assignments to maximize productivity

Consistently maintains high levels of cleanliness of restaurant

Hires, trains, and manages staff of over 70 employees

Mentors, develops, and promotes key employees into higher leadership positions within the company

(Reason for looking: Recruited by P&A/Cold Call)

2009 – 2015 Chili’s

Louisville, KY, Columbus, OH

General Manager

Hired as Kitchen Manager Promoted to Assistant General Manager/Acting GM I GM

Developed and maintained a staff that provided hospitable, professional service while adhering to

policies and business initiatives

Responsible for inventory, ordering, customer satisfaction, quality assurance, marketing, scheduling, P&L management, budgeting, forecasting, and controlling costs

(Reason for leaving: Mom became ill; returned to OH)

2000 – 2009 Pinnacle Building Services Grove City, OH

General Manager

Oversaw employee relations encompassing staff recruitment, training and performance


Handled weekly inventory and vendor relations to ensure the timely and cost-effective purchasing of products

Ensure the integrity of operations through excellence in customer relations; attracted, retained, and

promoted new business through proactive service efforts

(Reason for looking: Career growth opportunity)

1998 – 2000 TGI Friday’s Columbus, OH

General Manager

Managed total restaurant operations in areas of staff, management, customer relations, vendor relations, budgets, inventory control and purchasing of food

Participated in planning committee meetings to collaborate on the development of new standardized menu contributing to item, pricing and design changes

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