Employee Relations Customer Care

LORI HARNESS

**** ********** *****, ************, ** 30134, 678-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Human Resources Professional with expert knowledge in staffing, talent acquisition, client specific requirements and administrative requirements. Successful relationship builder and exceptional communicator; adaptable, organized and ethical. Employs creative leadership, problem solving and negotiating skills to expand clientele, increase productivity, improve program efficiency and ensure consistent equal employment processes.

RELATED SKILLS

●PeopleSoft, CRM

●Quicken, ICIMS and ApplicantStack

●MS Office

●SAP and IMS data

●Taleo, E-verify, I9, Backgrounds, Drug Screens

●Time Keeping and payroll

●Compensation Administration

●Recruiting, hiring, training and development

●Employee Relations / records maintenance

OSHA, FMLA and DOL compliant

RELEVANT WORK EXPERIENCE

Talent Acquisition Recruiting Assistant 2016 - 2017

Alorica Kennesaw, GA

●Interviewed and screened candidates to ensure their qualifications met open positions; performed non-exempt recruiting including college/university recruiting/Job Fairs.

●Conducted skills testing and interviews to measure capability and aptitude; managed qualification process.

●Supervised all pre-employment requirements to ensure compliance and proper applicant tracking flow and records maintenance; fulfilled onboarding by drafting, obtaining offer letters.

●Coordinated with a team of recruiters managing recruiting activities and building candidate relationships to support the daily Human Resources operations functions for a call-center facility.

Staffing Analyst 2011 – 2012

Home Depot Smyrna, GA

●Conducted interviews for HR department in a call center environment using quality and production procedures.

●Performed prescreen and scheduled interviews for stores across the U.S. to ensure candidates selected met hiring requirements.

●Managed approximately 600 plus calls per day during peak season which allowed for more interviews to be scheduled, Maintained and kept control of candidate tracking by conducting follow up calls.

●Contributed to performance evaluation and professional development activities to certify standards of service; participated in termination proceedings.

Senior Staff Coordinator 2006 – 2007

Elaine Staffing Clarkdale, GA

●Conceived and operated business exceeded initial revenue targets by 300%

●Developed financing system for payroll and business costs reducing overhead by 45%

●Qualified employees for employment using screening techniques including background and reference checks

●Negotiated contracts between customers, contractors, and Elaine Staffing to establish and maintain effective working relationships

ADDITIONAL WORK EXPERIENCE

2013 – 2015 Customer Care Professional - Sykes AT&T Douglasville, GA

2009 – 2011 Economic Support Specialist - Department of Human Services Marietta, GA

2007 – 2009 Business Coordinator - Cytec Industries Smyrna, GA

EDUCATION

Bachelor of Business Administration 2013

American InterContinental University Schaumburg, IL

●Specialization: Human Resource Management

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