DANICA TAYLOR

C: 561-***-**** ac67g6@r.postjobfree.com http://linkedin.com/in/danicajtaylor

Profile

Educated, goal-driven self-starter who is passionate about communicating with the public utilizing innovative and creative techniques. Excels at planning and executing projects, while maintaining, engaging, and identifying insights to build brand awareness. Understands the ultimate importance of personal relationships when targeting audiences in social media, advertisements, email, and other communications methods. Experience

Guest Communications Coordinator, Universal Orlando Resort Jan 2017 - Now Universal Orlando Orlando, FL

-Working in a fast-paced, demanding environment while assisting Guests in all aspects of their experience.

-Using problem solving and critical thinking skills to determine correct compensation for each guest on a case-by-case basis.

-Utilizing guest service and people skills to properly represent the Universal Orlando Resort brand while appearing friendly and empathetic to guests.

-As a Trainer, I train new Team Members in all aspects of the job requirements and expectations.

-As a Senior, I act as the Manager on Duty for all Guest escalations and inquiries. If a Guest requests to speak to a Manager, I accept the escalated call as the next in line in the chain of command. I also oversee all aspects of the operation including daily budget, seating assignments, and assisting coordinators with any questions they may have.

Character Attendant, Magic Kingdom Entertainment Oct 2014 - Now Walt Disney World Resort Lake Buena Vista, FL

-Creating magic and telling the story of Disney characters while maintaining integrity for guests.

-Specialty trained at two venues: Enchanted Tales with Belle and Magic Words with Mickey. Marketing and Public Relations Intern, Orlando Repertory Theatre Jan 2016 – May 2016 Orlando Repertory Theatre Orlando, FL

-Created materials related to the current 2015-2016 season and the upcoming 2016-2017 season.

-Worked directly with the Marketing Director to build and create awareness for the brand and shows.

-Wrote articles for The REP’s website and updated content. Public Relations Intern, Give Kids The World Jan 2015 – May 2015 Give Kids The World Village Kissimmee, FL

-Created, wrote, and edited content for social media, interviewing families, photography.

-Full coverage of events and worked with media. Worked directly with PR director on projects. Education

2016 University of Central Florida – Orlando, FL

Bachelor of Arts, Advertising-Public Relations - 4.0 GPA

Member of Lambda Pi Eta Honor Society

President’s Honor Roll

2013 Palm Beach State College – Palm Beach, FL

Associate of Arts - 4.0 GPA

President’s Academic Honor Certificate

Additional Skills

Technical Skills: Proficient in Facebook, Instagram, Snapchat, Twitter, and other forms of Social Media, Microsoft Office proficient, Photoshop proficient, Grammar and Editing skills

Public Relations, Advertising, and Marketing Skills: AP Style proficient, Writing skills, Teamwork skills, Organization skills, ability to work alone on projects. Campaign & brand building, and press release writing experience.

Guest Service Skills: Planning, Quick Thinking, Strategic Problem Solving skills. Skilled working in busy environments.

Theme Park Skills: Character and Guest Interaction Skills, Safety, Storytelling, Multitasking, Time Management skills.

Contact this candidate