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Customer Service

Merriam, KS
September 27, 2018

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Tracy L. Linden

**** * **** ****** *******, KS **204



Seeking a full-time position that will utilize my skills and years of experience in customer support services.


Washburn University, Topeka KS

Bachelor of Applied Science in Human Services August 2010

Certificates in Addiction Counseling and Victim Survivor Services


Dec. 2017-Present Logistics Coordinator, Bold Transportation, Kansas City, KS

(Explanation for gap in work history: I was hired for this position in Dec. 2017, but was not brought in until June 2018. The logistics side of the company’s y was starting up, and they had to push my start date back a few times until they were ready for me to start.)

Daily management and coordination of shipments with both shippers and carriers

Establish and coordinate schedule with carrier and tender shipments

Source carriers and negotiate rates

Track and trace all shipments and load status

Proactively identify problems and swiftly implement the appropriate solution

Confirm rates with carriers

Responsible for cost containment of shipment

Evaluate shipments, consolidate loads, select most cost effective method of delivery

Lane analysis required on order to select most appropriate mode

Perform other duties as requested or assigned

Manage shipper and carrier relationships

July 2012-Nov. 2017 (Multiple Roles) Aerotek, Overland Park, KS

April 2016-Present On Premise Manager for Aerotek at Spectrum Brands

Responsible for overall account management to include the supervision of the team assembled to service the account.

Effectively communicate to contractors, potential contractors, client contacts and internal contacts

Responsible for prioritizing and qualifying open requisitions and directing the work of On-Premise Recruiters.

Coordinate the fulfillment of open requisitions

Develop creative recruiting resources and networking activities to attract qualified employees

Perform all necessary contractors screening to ensure their qualifications (i.e. interviews, reference checks, skills testing, background checks, etc.)

Maintain and manage contractor workforce

Serve as the interface between client managers, local office and contract employees.

Identify and participate in networking activities such as attending career fairs as needed and cold calling promote Aerotek

Prepare client specific reports and meet with client to discuss and review reports

Maintain all documentation using online system and access database

Execute routine audits for compliance

Maintain a professional work environment in alignment with current client culture

Supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

December 2014-April 2016 Vendor Management System Specialist for Aerotek’s Harley Davidson account

Organize and assist HR with pre-employment paperwork for VMS accounts

Create and maintain various spreadsheets for tracking purposes

Track outstanding compliance information and follow up

Pull reports in Fieldglass VMS tool to determine new requisition flow

Communicate with candidates and current contractors along with recruiters and account manager

Manage audits

July 2012-December 2014 Aerotek Customer Support Associate/Administrative Assistant

Create SOPs

Responsible for onboarding and orientation for 200-600 contractors

Process payroll for multiple clients in manufacturing, production, automotive and aerospace industries

Performance management & recruiting logistics

Provides superior customer service to clients and contractors

Execute change management

Relationship building between clients and contractors

Workers compensation and OSHA reporting

Employee relations

provides training for internal employees

May 2011- July 2012 DV/SA Advocate, Rural Iowa Crisis Center, Creston, IA

Provided counseling and support for victims/survivors of domestic violence and sexual assault

Court and hospital advocacy

Manage the volunteer program

Public speaking and education

Oct. 2010- May 2011 Para-Professional, Corning Community Schools, Corning, IA

Provided support to the Special Education teacher

Assisted students with their education and social skills

Dec. 2009- Oct. 2010 DV/SA Advocate, Rural Iowa Crisis Center, Creston, IA

Provided counseling and support for victims/survivors of domestic violence and sexual assault

Court and hospital advocacy

Manage the volunteer program

Public speaking and education


Excellent communication, strong customer service skills, leadership and managerial skills, computer/technical literacy, experience using Vendor Management Systems ( Fieldglass, Beeline, IQ Navigator, Workforce Logic), planning/organizing, flexibility/adaptability, managing multiple priorities, self -motivated, multicultural sensitivity/awareness, positive attitude


Member- Phi Kappa Phi Honor Society Washburn University Chapter 2006-2008 Member- Human Services Coalition Washburn University 2006-2008 Vice President- Victim Survivor Services Student Org. Washburn University 2006-2007 Big Brothers/Big Sisters Volunteer 2005-2007 Dean's Honor Roll- 4 semesters Washburn University

*References available upon request

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