Customer Service
Resume:
Tracy L. Linden
**** * **** ****** *******, KS **204
***************@*****.***
CAREER OBJECTIVE
Seeking a full-time position that will utilize my skills and years of experience in customer support services.
EDUCATION
Washburn University, Topeka KS
Bachelor of Applied Science in Human Services August 2010
Certificates in Addiction Counseling and Victim Survivor Services
EXPERIENCE
Dec. 2017-Present Logistics Coordinator, Bold Transportation, Kansas City, KS
(Explanation for gap in work history: I was hired for this position in Dec. 2017, but was not brought in until June 2018. The logistics side of the company’s y was starting up, and they had to push my start date back a few times until they were ready for me to start.)
Daily management and coordination of shipments with both shippers and carriers
Establish and coordinate schedule with carrier and tender shipments
Source carriers and negotiate rates
Track and trace all shipments and load status
Proactively identify problems and swiftly implement the appropriate solution
Confirm rates with carriers
Responsible for cost containment of shipment
Evaluate shipments, consolidate loads, select most cost effective method of delivery
Lane analysis required on order to select most appropriate mode
Perform other duties as requested or assigned
Manage shipper and carrier relationships
July 2012-Nov. 2017 (Multiple Roles) Aerotek, Overland Park, KS
April 2016-Present On Premise Manager for Aerotek at Spectrum Brands
Responsible for overall account management to include the supervision of the team assembled to service the account.
Effectively communicate to contractors, potential contractors, client contacts and internal contacts
Responsible for prioritizing and qualifying open requisitions and directing the work of On-Premise Recruiters.
Coordinate the fulfillment of open requisitions
Develop creative recruiting resources and networking activities to attract qualified employees
Perform all necessary contractors screening to ensure their qualifications (i.e. interviews, reference checks, skills testing, background checks, etc.)
Maintain and manage contractor workforce
Serve as the interface between client managers, local office and contract employees.
Identify and participate in networking activities such as attending career fairs as needed and cold calling promote Aerotek
Prepare client specific reports and meet with client to discuss and review reports
Maintain all documentation using online system and access database
Execute routine audits for compliance
Maintain a professional work environment in alignment with current client culture
Supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
December 2014-April 2016 Vendor Management System Specialist for Aerotek’s Harley Davidson account
Organize and assist HR with pre-employment paperwork for VMS accounts
Create and maintain various spreadsheets for tracking purposes
Track outstanding compliance information and follow up
Pull reports in Fieldglass VMS tool to determine new requisition flow
Communicate with candidates and current contractors along with recruiters and account manager
Manage audits
July 2012-December 2014 Aerotek Customer Support Associate/Administrative Assistant
Create SOPs
Responsible for onboarding and orientation for 200-600 contractors
Process payroll for multiple clients in manufacturing, production, automotive and aerospace industries
Performance management & recruiting logistics
Provides superior customer service to clients and contractors
Execute change management
Relationship building between clients and contractors
Workers compensation and OSHA reporting
Employee relations
provides training for internal employees
May 2011- July 2012 DV/SA Advocate, Rural Iowa Crisis Center, Creston, IA
Provided counseling and support for victims/survivors of domestic violence and sexual assault
Court and hospital advocacy
Manage the volunteer program
Public speaking and education
Oct. 2010- May 2011 Para-Professional, Corning Community Schools, Corning, IA
Provided support to the Special Education teacher
Assisted students with their education and social skills
Dec. 2009- Oct. 2010 DV/SA Advocate, Rural Iowa Crisis Center, Creston, IA
Provided counseling and support for victims/survivors of domestic violence and sexual assault
Court and hospital advocacy
Manage the volunteer program
Public speaking and education
SKILLS
Excellent communication, strong customer service skills, leadership and managerial skills, computer/technical literacy, experience using Vendor Management Systems ( Fieldglass, Beeline, IQ Navigator, Workforce Logic), planning/organizing, flexibility/adaptability, managing multiple priorities, self -motivated, multicultural sensitivity/awareness, positive attitude
ACTIVITIES AND HONORS
Member- Phi Kappa Phi Honor Society Washburn University Chapter 2006-2008 Member- Human Services Coalition Washburn University 2006-2008 Vice President- Victim Survivor Services Student Org. Washburn University 2006-2007 Big Brothers/Big Sisters Volunteer 2005-2007 Dean's Honor Roll- 4 semesters Washburn University
*References available upon request
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