ESTELLE A. BARTHOLOMEW

Oakland, CA *****

510-***-****

Email: ac67f0@r.postjobfree.com

JOB OBJECTIVE

PBX Operator/Receptionist/Call Center/Customer Service/Data Entry

SUMMARY OF QUALIFICATIONS

Supported and promotes teamwork, cooperation, total management principles and techniques.

Detail oriented, 10 key by touch, Microsoft Word, Access, Marcia.

Data Entry, Numeric 11,500 & Alpha 10,500

RELATED SKILLS & EXPERIENCE

Inputted payroll information to include timecards and recharges to reconcile hours used and billed.

Supervised the approval of work orders and estimates, diffused angry, irate customers with

excellent customer care.

Handles high volume of telephone calls with effective listening skills, patience, and discreet humor

to resolve conflicts.

Booked reservations at all Marriott locations and analyzed sales results to facilitate the ideal accommodation for each guest.

Supervised the booking of employee’s airline reservations and hotels, expense reports, scheduled

conference rooms, ordered catered lunches and set up the room for whatever events of the day.

Answer telephone calls, backup receptionist, order supplies, distribute incoming mail and faxes, prepare outgoing mail, call for afternoon pickup, input all invoices and customer order databases.

Interacted with other call center operations and effectively managing all sales and marketing initiatives, launch new products, recognize employee performance and improve call center process.

WORK HISTORY

Receptionist/Customer Service/Scanner/ OfficeTeam 11-04-17-Present

Inventory

Caregiver In home San Francisco, CA 01-01-97/10-15-16

Customer Service/Order Taker (Seasonal) Wine.com 11-15-13/12-30-13

11-04-12/12-27-12

Data Entry (Tax Season) Nelson Staffing 03-02-10/10-15-12

CSR/Property Management/DE/Dispatch Wollborg-Michaelson 08/05/07/02/05/08

Inside Sales Representative TBS Couriers 12/06/06-02/28/07

EDUCATION

Sexual Harassment for Managers, San Francisco, CA 01/2014

General Human Resources Training, Oakland, CA 01/2014