ESTELLE A. BARTHOLOMEW
Oakland, CA *****
PBX Operator/Receptionist/Call Center/Customer Service/Data Entry
SUMMARY OF QUALIFICATIONS
Supported and promotes teamwork, cooperation, total management principles and techniques.
Detail oriented, 10 key by touch, Microsoft Word, Access, Marcia.
Data Entry, Numeric 11,500 & Alpha 10,500
RELATED SKILLS & EXPERIENCE
Inputted payroll information to include timecards and recharges to reconcile hours used and billed.
Supervised the approval of work orders and estimates, diffused angry, irate customers with
excellent customer care.
Handles high volume of telephone calls with effective listening skills, patience, and discreet humor
to resolve conflicts.
Booked reservations at all Marriott locations and analyzed sales results to facilitate the ideal accommodation for each guest.
Supervised the booking of employee’s airline reservations and hotels, expense reports, scheduled
conference rooms, ordered catered lunches and set up the room for whatever events of the day.
Answer telephone calls, backup receptionist, order supplies, distribute incoming mail and faxes, prepare outgoing mail, call for afternoon pickup, input all invoices and customer order databases.
Interacted with other call center operations and effectively managing all sales and marketing initiatives, launch new products, recognize employee performance and improve call center process.
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