Customer Service Representative
Resume:
Cindy A. Lewis
Sierra Vista, AZ 85635
*********@*****.***
September 25, 2018
To Whom It May Concern:
I am interested in any positions that you may have available concerning data entry, payroll, administrative assistant, office clerk, receptionist, customer service, or technical support positions. I am able to provide excellent customer service in resolving customer concerns and complaints.
My background in working has given me great customer service skill.
I am a quick learner and can grasp an understanding of procedures quickly.
Some of my abilities and skills are listed below:
• Customer service
• Excellent relationship building and communication skills
• Exceptional decision making and time-management skills
• Superior team player and leadership skills
• Strong knowledge of Microsoft Outlook, Word and Excel
• Able to handle multiple task with completion in a timely manner
After reviewing the job responsibilities for the open position, I am confident that my professional employment experiences will be an excellent match for your company. I enjoy resolving problems, taking challenges and being a part of the business growth factor. I am professional, cordial and courteous to customers as well as co-workers. I am a motivated, reliable, detail-oriented and an extremely hard working individual.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely,
Cindy A. Lewis
CINDY LEWIS
1125 N 7th Street
Sierra Vista, AZ 85635
*********@*****.***
OBJECTIVE
To obtain a position as a Customer Service Representative with your company. I am looking for a position in a motivated, atmosphere that will utilize previous experience and skills. Also, seeking to learn more in an environment that will provide the opportunity for advancement. A Highly motivated professional with demonstrated experience in training, reporting, quality assurance auditing, multi-tasking and process improvement. Strong problem solving skills with attention to detail and accuracy. Perceived as a highly positive, motivated and committed team player accompany with working independently, with proven success exceeding productivity goals.
TECHNICAL SKILLS
●Microsoft Office, Data Entry, Proficient in Word Processing (60 wpm), PowerPoint, Web Tool, NACA servicing tool
●Excel Spreadsheet, Computer, LPS, Info Source, Fidelity MPS, Skip Tracing, NewTrak, Pacer
●Strong work ethic and experience working in a fast paced environment
●Proficient computer skills and willingness to learn complex processes and requirements
●Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
●Work with peers and team to establish successful team environment or independently. Has excellent written, organizational and verbal communication skills
PROFESSIONAL EXPERIENCE
Maximus Federal 2016- Present
Medicare Agent Associate 1
• Manage/file appeals records and prepare cases for scanner
• Handle shipments from offsite storage and handle to designated points
• Submitting documents into database and safely storing in lock box until transported and destroyed
Williamsburg Disability & Special Needs Board 2010-Present
Home Healthcare Aide
•Training in CPR, First Aid, & Wheelchair Mobility
●Transport clients to/from appointments
●Provide clients with proper care
●Assist with learning ability and schedule goals
United Way
Medicaid Call Center 2015-2016
• Responsible for receiving inbounds calls for Medicaid entities inquiring about electronic
claims admission
• Researching, Verifying, & Inputting Information of Recipient
ADP TAX CREDIT SERVICES 2011-2012
Implementation Specialist II
●Engaged client and client key stakeholders to screen all employees for WOTC/WTW Tax Credits and effectively communicated the advantages of tax programs. Ensured screening thresholds are met before transitioning account to Account Management
●Analyzed and implemented client’s TCS Programs including development of Client Specific Project Plans
●Coordinates receipt of ADP and/or non-ADP payroll files (from client or payroll processor)
●Facilitate/Participate in Department meetings, training sessions, and non-direct client implementation
●Coordinate training of client personnel to ensure proper effective utilization of products, updated TCS record maintenance system (Vista) with client profile
●Provides timely and accurate input on implementation / project status to appropriate parties (i.e. client, management, sales, operational teams, marketing, finance, or other stakeholders) and in internal systems (i.e. track report, CRM tools, etc)
Piggly Wiggly 2008-2010
Cashier
●Provide superior customer service by providing by assisting customers with their shopping needs.
●Handled all customers transactions in a timely and courteous manner.
●Trained potential new hires on how to protect the company's asset and how to ensure customer service is guaranteed to customers.
●Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfer according to procedures, and reporting inventory problems to the Company.
Assurant/Wells Fargo Bank 2006-2007
Insurance Specialist
●Received inbound calls for homeowners to set up new claims for property damage
●Ordered property inspections to insure that the homeowner’s property is being repaired accurately and in a timely manner.
●Requested the homeowner’s draw checks to repair their property damage
●Verified that the homeowner’s send all required documents to process their claim
●Reviewed the homeowner’s account status and claim amount to determine if the claim will be monitored or non-monitored
●Trained new associates on loss draft procedures and systems used to process claims.
Client Logic 2003-2005
Technical Support Specialist/Bellsouth Corporation
●Received incoming calls from customers provided vivid understanding of products and services
●Prepared notation on the accounts keying 55 wpm
●Verified associates daily sales
●Coach and developed reps on selling behaviors
●Made sure all reps were TCPA compliant
●Assist customers with technical support including the installation of modems, routers, and computers
EDUCATION
University of Phoenix 2009-Present
Business & Management Administration
PEE DEE Medical Training Center 2009
Pharmacy Technician
Hemingway High School 1999
High School Diploma
References
Emmaka Porchea – United States Government
Title: Secretary at The United States White House
Telephone: 843-***-****
Email: *.*******@*****.***
Ava Generette – Colonial Life
Title: Customer Service Representative I
Telephone: 803-***-****
Email: ********@*****.***
Salathia Waterman – RHA Health Services
Title: Nurse
Telephone: 704-***-****
Email: **********@*****.***
Contact this candidate