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Customer Service Representative

Location:
Sierra Vista, AZ
Posted:
September 27, 2018

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Resume:

Cindy A. Lewis

**** ***** *** **.

Sierra Vista, AZ 85635

803-***-****

ac67et@r.postjobfree.com

September 25, 2018

To Whom It May Concern:

I am interested in any positions that you may have available concerning data entry, payroll, administrative assistant, office clerk, receptionist, customer service, or technical support positions. I am able to provide excellent customer service in resolving customer concerns and complaints.

My background in working has given me great customer service skill.

I am a quick learner and can grasp an understanding of procedures quickly.

Some of my abilities and skills are listed below:

• Customer service

• Excellent relationship building and communication skills

• Exceptional decision making and time-management skills

• Superior team player and leadership skills

• Strong knowledge of Microsoft Outlook, Word and Excel

• Able to handle multiple task with completion in a timely manner

After reviewing the job responsibilities for the open position, I am confident that my professional employment experiences will be an excellent match for your company. I enjoy resolving problems, taking challenges and being a part of the business growth factor. I am professional, cordial and courteous to customers as well as co-workers. I am a motivated, reliable, detail-oriented and an extremely hard working individual.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Cindy A. Lewis

CINDY LEWIS

1125 N 7th Street

Sierra Vista, AZ 85635

803-***-****

ac67et@r.postjobfree.com

OBJECTIVE

To obtain a position as a Customer Service Representative with your company. I am looking for a position in a motivated, atmosphere that will utilize previous experience and skills. Also, seeking to learn more in an environment that will provide the opportunity for advancement. A Highly motivated professional with demonstrated experience in training, reporting, quality assurance auditing, multi-tasking and process improvement. Strong problem solving skills with attention to detail and accuracy. Perceived as a highly positive, motivated and committed team player accompany with working independently, with proven success exceeding productivity goals.

TECHNICAL SKILLS

●Microsoft Office, Data Entry, Proficient in Word Processing (60 wpm), PowerPoint, Web Tool, NACA servicing tool

●Excel Spreadsheet, Computer, LPS, Info Source, Fidelity MPS, Skip Tracing, NewTrak, Pacer

●Strong work ethic and experience working in a fast paced environment

●Proficient computer skills and willingness to learn complex processes and requirements

●Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience

●Work with peers and team to establish successful team environment or independently. Has excellent written, organizational and verbal communication skills

PROFESSIONAL EXPERIENCE

Maximus Federal 2016- Present

Medicare Agent Associate 1

• Manage/file appeals records and prepare cases for scanner

• Handle shipments from offsite storage and handle to designated points

• Submitting documents into database and safely storing in lock box until transported and destroyed

Williamsburg Disability & Special Needs Board 2010-Present

Home Healthcare Aide

•Training in CPR, First Aid, & Wheelchair Mobility

●Transport clients to/from appointments

●Provide clients with proper care

●Assist with learning ability and schedule goals

United Way

Medicaid Call Center 2015-2016

• Responsible for receiving inbounds calls for Medicaid entities inquiring about electronic

claims admission

• Researching, Verifying, & Inputting Information of Recipient

ADP TAX CREDIT SERVICES 2011-2012

Implementation Specialist II

●Engaged client and client key stakeholders to screen all employees for WOTC/WTW Tax Credits and effectively communicated the advantages of tax programs. Ensured screening thresholds are met before transitioning account to Account Management

●Analyzed and implemented client’s TCS Programs including development of Client Specific Project Plans

●Coordinates receipt of ADP and/or non-ADP payroll files (from client or payroll processor)

●Facilitate/Participate in Department meetings, training sessions, and non-direct client implementation

●Coordinate training of client personnel to ensure proper effective utilization of products, updated TCS record maintenance system (Vista) with client profile

●Provides timely and accurate input on implementation / project status to appropriate parties (i.e. client, management, sales, operational teams, marketing, finance, or other stakeholders) and in internal systems (i.e. track report, CRM tools, etc)

Piggly Wiggly 2008-2010

Cashier

●Provide superior customer service by providing by assisting customers with their shopping needs.

●Handled all customers transactions in a timely and courteous manner.

●Trained potential new hires on how to protect the company's asset and how to ensure customer service is guaranteed to customers.

●Controlled inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfer according to procedures, and reporting inventory problems to the Company.

Assurant/Wells Fargo Bank 2006-2007

Insurance Specialist

●Received inbound calls for homeowners to set up new claims for property damage

●Ordered property inspections to insure that the homeowner’s property is being repaired accurately and in a timely manner.

●Requested the homeowner’s draw checks to repair their property damage

●Verified that the homeowner’s send all required documents to process their claim

●Reviewed the homeowner’s account status and claim amount to determine if the claim will be monitored or non-monitored

●Trained new associates on loss draft procedures and systems used to process claims.

Client Logic 2003-2005

Technical Support Specialist/Bellsouth Corporation

●Received incoming calls from customers provided vivid understanding of products and services

●Prepared notation on the accounts keying 55 wpm

●Verified associates daily sales

●Coach and developed reps on selling behaviors

●Made sure all reps were TCPA compliant

●Assist customers with technical support including the installation of modems, routers, and computers

EDUCATION

University of Phoenix 2009-Present

Business & Management Administration

PEE DEE Medical Training Center 2009

Pharmacy Technician

Hemingway High School 1999

High School Diploma

References

Emmaka Porchea – United States Government

Title: Secretary at The United States White House

Telephone: 843-***-****

Email: ac67et@r.postjobfree.com

Ava Generette – Colonial Life

Title: Customer Service Representative I

Telephone: 803-***-****

Email: ac67et@r.postjobfree.com

Salathia Waterman – RHA Health Services

Title: Nurse

Telephone: 704-***-****

Email: ac67et@r.postjobfree.com



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