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Manager General

West Des Moines, IA
September 27, 2018

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**** * **** ** • DES MOINES, Iowa United States 50317 • Tel: 515-***-**** • Cell: 515-***-**** •


I am a trainer at heart. I believe the difference between good and great or bad or good employees lies in proper training and understanding the "whys". If the employee shows the will I can train the skill. I love teaching, seeing growth, and success from those I've helped. My goal is to find a position where I can utilize my skill set to teach others, at a company with growth, that I can retire with.


Multi Unit Manager

EYM Group, Des, Iowa United States

01/2016 - 06/2018

I came to EYM for the Multi-Unit Training Manager role. Initially I had the 21 stores in Iowa that were owned by the franchise. My job duties included:

● Oversee the training for managers

● Recruit All levels of Management for the company

● Assist restaurants in team staffing

● Help develop systems and procedures in the restaurants

● Create a training plan for crew to general managers From there I was asked to help in the Kansas and Missouri markets and additional 42 stores. The training department was eliminated through all the markets in August of 2017. I then became a district manager. My job duties included:

● Financial Responsibilities for 7 locations

● Train and develop Managers for stores

● Analyze data from the stores to determine deficiencies and correct

● Improve operational efficiency in all areas

● Enforce Brand and Franchise standards

The company sold its Burger Kings in Iowa, Kansas and Missouri on June 21st, 2018. General Manager

Bandanas Bar-B-Q, Ankeny, Iowa United States

10/2013 - 12/2015

I started my position with corporate ran restaurant. I was pursuing their corporate trainer position, but when the restaurant was sold to a franchisee, I was not ready to relocate to the St Louis area. So I stayed on with them as their general manager.

My Job Duties Included:

● Hiring, training, and scheduling, FOH and BOH staff

● Find and contract with local Vendors

● Consistently running high standards of Quality, Service, and Cleanliness

● Ordering and Inventory

● Catering--Finding the sales to prep setup and service The franchisee did not want to grow so there was no growth potential in the organization. In my short time there I was able to take a negative P & L and turn it into a positive. I'm more than doubled their catering sales taking them from $8k the previous year to $17.5 in 2014. Certified Restaurant Trainer

Burger King DBA SRM, BKC, MKMB, Des Moines, Iowa United States 12/1998 - 10/2013

I started a team member and once Graduating in 2001 I went into Shift Management. I went from shift to Assistant in 1 month and then took the 6 month Associate General Manager Training program. I completed that in 6 weeks. From there I was bounced around the Des Moines metro area "Fixing" stores. I would evaluate staff, cut out the weak links, bring in new talent, and enforce the systems, policies and procedures that were in place. This is where I found my passion for Training. I was certified by Burger King Corporate as a Restaurant Trainer. I hired and trained managers for the metro stores. I loved being able to take a person, give the knowledge they needed and guidance. Then see them flourish in their careers.

Additional Job Duties outside of the Restaurant:

● Planned and Ran "Re-Grand Openings" under new ownerships

● Training Follow-up at Managers home locations

● Assist in struggling stores system implementation EDUCATION

Dmacc A nkeny, Iowa United States

AA in Liberal Arts, GPA: 3

2002 - 2004

I was pursuing a degree in Liberal Arts before my Daughter was born. I was taking classes in the Commercial Art and Marketing Fields.

Earlham High School D ES MOINES, Iowa United States Diploma, GPA: 3.8

1998 - 2001


● Excel, word, power point,

● Training and Development (Adult Learning)

● Equipment Technician (basic)

● Marketing

● Interviewing, Recruiting, Hiring, Scheduling

● Ordering, Inventory Control, P&L Management/Responsibility

● System Development


● ServSafe Proctor (valid through 9/5/2021)

● ServSafe Food Management Protection (vaild through 11/26/2019)

● Culinary Arts Certificate

o June 2004 to Present Culinary Arts Certificate through PCI, an online curriculum.



La Sobieszkoda, Director of Training, EYM Group, 515-***-**** Jennifer Oxenreider, Market Manager, Burger King, 515-***-**** Whitney Wearmouth, General Manager, Burger King, 641-***-**** Ernest Garcia, General Manager, Burger King, 515-***-**** Jill Ferguson, General Manager, Burger King, 641-***-**** Matt Evans, District Manager, Burger King, 515-***-**** Personal:

Thomas McGowan, General Manger Ace Hardware, 515-***-**** Scott Beason, Maintenance Technician, 515-***-****

Contact this candidate