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Customer Service Account Executive

Location:
Houston, TX
Salary:
Open
Posted:
September 27, 2018

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Resume:

Veronica Fernandez

***** ****** **** **** *, Porter, Texas 77365

936-***-**** - ac67e0@r.postjobfree.com

Professional Summary

My experience in customer service has taught me how to meet and exceed each client's expectations. I'm quite well versed with the demands of the job, work well under pressure and effective at performing my duties. I provide excellent service, professionalism and a dedicated working attitude. I will go above and beyond to make sure I have a happy customer. Customer satisfaction is what makes our business succeed.

Skills

Good communication skills

Creative thinking and problem solving

Self esteem, motivation and goal setting

Interpersonal / negotiation skills and teamwork

Organizational effectiveness and leadership

Follows directions well

Customer Service

Data Entry

MS, Word, and Excel

Experienced in Foreign communications

Work History

02/2016 to 01/2018

Account Key Coordinator

GAC North America Logistics – Houston, Texas

Responsible for the coordination of air export shipments worldwide, both commercial cargo (hazardous and non-hazardous) and personal effects from all cities in the US, includes booking, inland transport, documentation preparation, SED transmission via AES, master bill of lading instructions and / or house bill of lading preparation, document distribution, invoicing and communication with agent overseas

Preparation of rate quotations for clients as per terms of sale and destination requirements

Coordinate with crating companies and warehouse to crate, mark, and deliver cargo in a timely manner

Extensive interaction with suppliers, customers and overseas agents to ensure that the shipment moved in timely to meet all deadlines and standards of company

Preparation and handling of letter of credit documents and legalization documents

Interact extensively with customers and vendors via phone and in person for all aspects of the shipment

Provide rate quotations including all necessary services, such as appropriate packaging and legalization of documents

07/2012 to 10/2015

Account Executive Airfreight / Expediter

Agility Logistics Inc. – Houston, TX

Responsible for coordinating air export shipments worldwide, both commercial cargo (hazardous and non-hazardous) and personal effects from all cities in the US, includes booking, inland transport, documentation preparation, SED transmission via AES, master bill of lading instructions and / or house bill of lading preparation, document distribution and invoicing customer.

Preparation of rate quotations for clients as per terms of sale and destination requirements.

Coordinate with crating companies and warehouse to crate, mark, and deliver cargo in a timely manner.

Extensive interaction with suppliers, customers and overseas agents to ensure that the shipment moved in timely to meet all deadlines and standards of company.

Provided rate quotations including all necessary services, such as appropriate packaging and legalization of documents.

Worked directly with airlines to achieve the best rates and transit times for arrival into country for urgent cargo without delay.

Obtained documents, clearances, certificates and approvals for hazardous cargo from local and overseas agencies.

Copied, logged and scanned supporting documentation to proceed with export of cargo to ensure no delay upon arrival into destination.

Expedited material for major oil field company for both ocean and air.

09/2008 to 04/2015

Airfreight and Ocean Freight Account Executive

Foreign Trade Export Inc. – Houston, Texas

Responsible for various destinations of air and ocean freight.

Material received and checked by warehouse and then checked against the purchase order.

Responsible for checking discrepancies; resolved variances with customer service representative.

Prepare material receipt, arrange for required inspection, coordinate packaging and containerization.

Ensure all materials are packed according to pertinent destination.

Prepare hazardous declarations according to material safety data sheets for chemicals.

Provide weekly on hand reports for various destinations.

Create export packing list and commercial invoice.

10/2002 to 09/2008

Airfreight Account Executive

Elite Airfreight Inc. – Houston, Texas

Coordination of air export shipments worldwide, both commercial cargo (hazardous and non-hazardous) and personal effects from all cities in the US, includes booking, inland transport, documentation preparation, SED transmission via AES, master bill of lading preparation, documents distribution, invoicing and communicating with agents overseas.

Coordinating with crating companies and warehouse to crate, mark and deliver cargo in a timely manner.

Preparation for rate quotations for clients as per term of sale and destination requirements.

Extensive interaction with suppliers, customers and overseas agent to ensure that the shipment moved in a timely manner to meet all deadlines and standards of company.

Preparation and handling of letter of credit documents and legalization documents.

02/2001 to 06/2003

Secretary - Sales

Kirsch Landscape & Design – Kingwood, Texas

06/2000 to 09/2000

Telemarketer

Lewellyn Associates – Kingwood, Texas

09/1998 to 08/2000

Sales - Assistant Manager

Texas Trees – Kingwood, Texas

Education

Kingwood High School - Kingwood, Texas



Contact this candidate