Arjita Saxena

ac67dp@r.postjobfree.com

617-***-****

PROFESSIONAL SUMMARY

5+ Years of work experience as Business Analyst using Agile methodology in Ecommerce, Insurance and Finance Industries.

Responsible for end-to-end product deliveries from requirement gathering, product planning and implementation of new products/services for both our business and internal users.

Leading the requirement gathering sessions with business stakeholders, internal and external user, engineering teams to understand the business needs, defining business problems, planning and execution of the solution.

Working with internal cross-functional teams to create roadmaps to provide solution to the business and improving the performance of the system for customer satisfaction.

Integrations expert, creating roadmaps and mapping documentation to create integrations between different cloud applications, CRM platforms, finance and marketing platforms.

Experience as a Scrum Master for in various products. Worked in backlog refinements, creating and prioritizing user stories for development team, managing day-to-day deliverables and motivating team for continuous improvements.

Creating process and business flow diagrams use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and PowerPoint.

PROFESSIONAL EXPERIENCE

Company: Magento Commerce, Inc. Mar 2018 - Current Date

Position: Sr. Business Analyst

Industry: Ecommerce

Job Responsibilities:

Responsible for end-to-end product deliveries, leading from requirement gathering, product planning and implementation of new products/services for both our business and internal users.

Creating roadmaps for the business requirements and issues, managing the execution of the integrations between different Magento Commerce applications including CRM application (Salesforce), Marketo, Magento Support and finance applications (NetSuite).

Managing product deliveries, defining timelines and prioritizing the requirements for development team, performing UAT and organizing the deployments by the team, reviewing and managing the post-production issues.

Proactively working with different cross-functional teams to deliver the best possible solutions for the business problems/products/services, focusing on delivering high quality products/services through implementations.

Leading and managing the project planning and creating timelines for execution using JIRA, Confluence, MS Project plan.

Responsible for creating and managing requirements documentation in Confluence for both business and development teams, created documents including process flow, mapping documents, technical requirements workflows for engineering and integration teams.

As a Scrum Master leading 2 different development teams in agile environment, helping the team towards achieving those goals.

Facilitating the sprint planning, daily stand-ups, and Sprint review/retrospective sessions.

Technical experience in Magento Commerce Inc.

MS Visio, MS Project, Salesforce, NetSuite, Tableau, SnagIT, Confluence, JIRA, MS Office- Excel, word

Company: Boston Software, USA Nov 2015 - Feb 2018

Position: Sr. Business Analyst

Industry: Home and Auto Insurance

Job Responsibilities

Implemented SinglePoint, a cloud-based application for insurance carries and customers.

Lead through the product planning, implementing the application end-to-end, delivering and launching the platform for the end users.

Scrum Master through implementation.

Performing Gap Analysis, review the product quality and risk analysis for the implementation. Worked on Data Mapping of Insurance Clients and Carriers.

Created the technical documents – including XML Transformations for development team.

Technical Experience in Boston Software

MS Office- Excel, word, Visio, SQL, Salesforce, XML, HTML, SnagIT, Waterfall and agile methodology, Smartsheet, JIRA

Company: Athena Systems, USA April 2015 - Sept 2015

Position: Business Analyst

Industry: Finance

Planning, directing and analyzing the business problems to be solved with software solutions.

Performing gap analysis to create opportunities to enhance the business growth and user experience.

Post-production issues and managing the finance applications.

Technical Experience in Athena Systems

Sql, JIRA, XML, FTP, Bloomberg, MS Office

Company: Severn Trent Waters, UK Sept 2012 - Oct 2013

Position: Business Analyst

Industry: Biopharmaceutical/Water

Job Responsibilities

Data analysis, requirement gathering, ongoing support issues management, creating user stories for engineering team, testing the requirements, perform UAT and managing deliverables timeline.

EDUCATIONAL BACKGROUND

Harrisburg University of Science and Technology, Pennsylvania, USA; Master`s in Project Management.

CERTIFICATIONS

Certified Scrum Master (CSM)

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