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Customer Service Manager

Monument, CO
September 27, 2018

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Yvette Williams


Objective: Seeking a position that will enable me to display 20+ years of strong organizational skills, top notch interpersonal communication, the ability to wear many hats when necessary, as well as providing integrity and respect to all.

Education Pima Medical Institute, 2014 Medical Administrative Assistant Certification

Denver, Colorado Graduation date: October 2014

Additional training - CPR/BLS certification-HIPAA and OSHA compliance

3.82 GA and perfect attendance

Summary of Qualifications

Excellent communication (written & verbal)

Collection and reconciliation experience

Research and compilation of data

Maintenance, placement and distribution of supplies

Experience with Microsoft Word, Excel and Outlook

Creating and editing electronic health records

Strong Writing, Editing and Proofreading Skills

Type 57 WPM and 10 key

Organized and Meticulous

Exceptional customer service skills

Decision maker and team oriented

Multitask various applications simultaneously

Work Experience

Centura Parker Hospital PAT U/nit Secretary (Commute long)

Parker, Colorado Dates:09/2016-05/2017

Assisted in creating a new position within PAT department by establishing, testing, and maintaining various office procedures and processes. Communicated to all necessary manager(s) end results of such processes. Creation of various documents for tracking purposes. Attend team meetings on a weekly basis to maintain open communication and team goal targeting. Prepare and clean up from completion of EKG procedure. Daily assistance regarding nurse(s) requests to maintain daily flow of unit. Generate and maintain all incoming online faxes regarding patient record information.

Centura Saint Anthony North Service Representative (Transferred)

Westminster, Colorado Dates: 12/2015-08/2016

Greeted and checked in patients for appointments. Collected copays, updated and collected demographic information. Verified and scanned insurance information to patient record. Processed referrals and scheduled appointments. Process and scanned incoming faxes. Confirmed next day visit appointments.

Kaiser Permanente Medical Records Tech/Data Entry (Temp)

Denver, Colorado Dates: 11/2014-12/2015

Research and comparison of patient files by us of EPIC. Flagging and merging of patient duplicate records. Collecting and verifying all demographic information when needed. Tracking and record keeping of patient records to stay within compliance of hospital rules and regulations. Effective communication among all team members and managers.

RWR Motorsports Office Manager

Littleton, Colorado 06/2010-07/2014

Responsible for all front-end office procedures; answer multiple incoming calls regarding customer inquiries and or concerns. Maintained open communication between various parties to fulfill customer expectation goals. Creation and distribution of various documents to assist in solicitation of business. Account receiving and billing daily. Create, discuss and convey company policies and procedures within office personnel. Training of office personnel when needed. Sustained customer feedback and tracking of all transactions within company agreement. Ordering of supplies and parts when necessary. Processed incoming faxes and outgoing. Distributed incoming mail and packages. Documented and recorded all incoming vehicle information. Maintained cleanliness within the office. Assist in the design, revision and production of HR forms.

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