Customer Service Office

MISTY MCPHERSON

**** ********* ****** *******, ** 31808 706-***-****

**********@*****.***

An enthusiastic, self-motivated, and hardworking individual seeking to obtain an administrative position where my professional office experience and extensive clerical skills can be utilized. Offering a strong work ethic with the determination and ability to not only meet goals but to exceed them. Possess an Associate’s Degree with honors through Phi Theta Kappa Society at Georgia Military College.

SKILLS

Outstanding customer service

Accurate & efficient data entry

Proficient in Microsoft Office

Excellent writing & communication skills

Accounting & mathematical skills

Meticulous

EXPERIENCE

JULY 2015 – AUG 2018

PATIENT ACCESS REPRESENTIVE, St. francis OBGYN physician Partners

Provided excellent, high standard customer/patient service in fast paced environment

Collected and input data accurately and efficiently

Analyzed accounts for discrepancies and made necessary corrections

Processed/posted payments on accounts & prepared daily deposits

Handled incoming calls and corresponded with patients, providers, and insurance to resolve issues through emails, letters, phone, or confronting directly

Researched for procedure coverage and insurance referrals

Provided patients with benefits for upcoming appointments/procedures

Revised paperwork as necessary

Photocopied and scanned documents

Maintained supplies for office

MAY 2010 – SEPT 2014

FRONT OFFICE RECEPTIONIST, columbus clinic

Provided high standard patient service in fast paced office

Collected and input data accurately and efficiently

Processed/posted payments on accounts & prepared deposits

Developed payment plans for patient balances

Answered incoming calls and corresponded with patients, providers, and insurance to resolve issues

Researched for insurance referrals

Identified issues and introduced opportunities for improvement

Created a template and trained employees on proper way to input insurance data

MAY 2007 – APRIL 2010

RECEPTIONIST, rivertown pediatrics

Provided excellent customer/patient service in fast paced environment

Collected and input data accurately and efficiently

Analyzed accounts for discrepancies and made necessary corrections

Processed/posted payments on accounts & prepared deposits

Handled incoming calls and corresponded with patients, providers, and insurance to resolve issues

JULY 2004 – APRIL 2007

FRONT OFFICE RECEPTIONIST, columbus clinic

Provided high standard patient service in fast paced office

Collected and input data accurately and efficiently

Analyzed accounts for discrepancies and made necessary corrections

Processed/posted payments on accounts & prepared deposits daily

Developed payment plans for patient balances

Answered incoming calls and corresponded with patients, providers, and insurance to resolve issues

Researched for insurance referrals

EDUCATION

JUNE 2007

ASSOCIATE’S DEGREE, Georgia military college

Major - Accounting

National Dean’s List (3.84 GPA)

Member of Phi Theta Kappa (honor society)

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