Customer Service Microsoft Office

Corinda Goff

**** ******* *** ****, *******, Florida, 32818 321-***-**** *******@*****.***

Objective

To start work immediately, in order to display my dynamic, reliable, high energy, and self-motivated characteristics. I am seeking a position in a reputable organization in which I can utilize my knowledge, various degrees, and experience in contribution towards fulfilling the company’s growth objectives. As well as an opportunity for growth within the company.

Education

WAVIER SUPPRORT COORDINATOR CERTIFICATION AUGUST 2018 APD

Certified Wavier Support Coordinator

MASTERS CERTIFICATE MAY 2018 UNIVERSITY OF PHOENIX

Major: Human Resources

BACHELORS DECEMBER 2015 UNIVERSITY OF CENTRAL FLORIDA

Major: Health Service Administration

Skills & Abilities

COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY

Author professional correspondence to customers and vendors.

Rapidly learn and master varied computer programs.

Adequate in excel spreadsheets.

Full use of Microsoft office suite.

Understands Medicaid service authorizations.

Patient central files keeping

Scheduling

Billing

Master in transcribing patient meetings into legible electronic notes.

MANAGEMENT EXPERIENCE

Hiring

Interviewing

Training

Code enforcement

Layoffs

Customer Service Experience

Marketing

Help services

Appointment setting

Customer Relations

Experience

PATIENT RELATIONS DIRECTOR ABUNDANT LIFE NURSING AND SUPPORTIVE SERVICES 3/2017- PRESENT

Assists with finding care for patients within the Medicaid network, on or off the waiver, by scheduling interviews with potential nurses, companions, etc.

Scheduling intake meetings, to determine needs for patient, as well as, work side by side with families to provide inclusive care for patient.

Oversee and maintain, proper and accurate Del Marva appropriate notes, cohesive with service authorizations set forth my Medicaid, goals set forth by patients, as well as goals set forth by other overseeing physicians or medical staff.

Prepare for and go through yearly audits with Del Marva/Qlarant, including remediation, patient staff interviews, and central file reviews.

Staffing, level I and II background checks, fingerprinting, resume reading, and reference checking.

OFFICE COORDINATOR TRINA HIDALGO HEART CARE CENTER 1/2016-3/2017

Found resources for patients with diminished capacity due to heart failure or other chronic cardiac diseases

Staff evaluations, Patient satisfaction, retention, code enforcement.

Troubleshooting actual and potential problem areas and implementing viable solutions

Monitor department activities, communicate policies, evaluate performance, provide feedback and assist as needed.

Develop and implement special events and presentations targeted at community education, establishing and maintaining referral source.

Responsible for Marketing Operations for skilled nursing centers and ALF, Troubleshooting actual

and potential problem areas and implementing viable solutions, devising methods to reduce costs while increasing sales and profit.

INTERNSHIP LIFE CARE CENTERS OF AMERICA 8/2015-12/2015

Filing and clerical duties

Checking guest in and out

Data Entry

Customer service

Assist with resident activities/ bus trips

Organize resident files

Assist in event planning

Customer satisfaction

*References and Performance Evaluations upon request*

Contact this candidate