Telecommunicator

Tammie Evette Walker

*** ****** ******, *******, *.C. 28164 704-***-**** ***********@*****.***

Objective

Versatile and experienced mortgage and finance industry professional with several areas of expertise to include: loss mitigation, customer service and retention. Highly resourceful, self-starter, team motivator, solutions-based thinker as well as highly adaptable to constant change. Able to transition smoothly as business needs change.

Education

BACHELOR’S DEGREE 10/2014-3/2019 STRAYER UNIVERSITY

Major: Business Administration

Concentration: Management

Minor: Human Resources

HIGH SCHOOL DIPLOMA JUNE 1998 YORK COMPREHENSIVE HIGH SCHOOL

Major: Basic Studies

Minor: Marketing

Related coursework: Advertising

Experience

DATA QUALITY ANALYST RANDSTAD/MSC INDUSTRIAL SUPPLY CO. DAVIDSON, NC

Investing and fixing root cause of data quality issues, coordinating with clients, analyzing documents, and resolving quality issues

Validating websites and planning database management systems

Imported, sorted, cleaned, and transformed data according to business objectives

Developed processes and tools in Salesforce resulting in easier usability and enabled key decision making to maximize profits

Skills: Microsoft Outlook, Excel, and Word

CALL CENTER SPECIALIST MASS MUTUAL INVESTORS CHARLOTTE, N.C. 7/2017- 12/2017

Communicating directly with our clients (Financial Advisors/Professionals) by phone for up to 90 percent of your day

Research complex situations, set client expectations, and define the actions necessary to resolve inquiries

Educate clients on the use of technology to monitor, maintain, and service their operational needs

Communicate operational and financial industry policies and procedures

Assume ownership of inquiries and see them through to a timely resolution

Adhere to compliance/risk procedures and exhibit detailed attention to policies while maintaining focus on investors’ best interest

Complete operational tasks including data input

Communicate with internal departments to ensure we meet our client expectations for timely service delivery

Actively participate in training to remain current with operational policies and procedures

Drive customer experience to high levels of satisfaction by adhering to our corporate values

Skills: Microsoft Outlook, Excel, and Word

LOAN SERVICING SPECIALIST IV RANDSTAD (WELLS FARGO) 8/2016-2/2017

Managed a pipeline of 70 plus loans.

Responsible for ordering loan disbursements and payoffs. Functions include: assisting in monitoring loan draw requests; processing loan disbursements, payoffs and demands; completing disbursement audits; providing rate and quotes; preparing loan reconciliations; researching and compiling data for management reports; performing modifications and renewals. Within the commercial business is responsible for complex payment processing, ground rents, cash managed loans, and complex tax transactions. May provide work direction and training to other loan servicing team members.

Creating modification documents including a thorough review of loans, running evaluation tools and understanding program guidelines.

Auditing documents including a detailed review of the information in the system and on the documents before they are shipped to the borrower.

Completing loan level research and providing summaries and responses to management inquiries and special project assignments.

Answering questions pertaining to areas of loan servicing including payment research, taxes, insurance, loan modifications, adjustable rate loans, and lien perfection.

Researching and analyzing problems and recommending solutions.

Conducting periodic audits of files.

Able to perform in a high volume and constantly changing environment.

Skills: Microsoft Outlook, Excel, Word, and Powerpoint

LOAN SERVICING SPECIALIST III ROBERT HALF (WELLS FARGO) 7/2014-01/2016

Communicating errors, status inquiries and creating and mailing letters. Reviewing modification documents includes a thorough review of loans, including an understanding of program guidelines. Auditing documents includes a detailed review of the information in the system and on the documents before they are shipped to the borrower. Training employees and sending daily production reports to upper management.

Managed a pipeline of 60 plus loans.

Analyze and record all incoming documents for compliance and loan eligibility.

Verify and validate supporting income, assets and liabilities.

Review and verify credit reports.

Maintain open communication with customers, real estate brokers and loan officers to ensure proper and timely processing and submission of mortgage applications.

Input and/or update mortgage applications.

Send and follow-up on verifications to employers, banks, creditors, etc.

Provide status reports on each mortgage indicating process to the loan officers.

Skills: Microsoft Outlook, Excel, and Word

CUSTOMER SERVICE REP Piedmont Natural Gas 3/2013-07/2014

Providing customers with accurate and account, provided necessary account transactions to fulfill requests and ensure customer satisfaction.

Make payment arrangements, billing adjustments, set up bank drafts, and Equal Payment Plans.

Sold gas line and warranty for water heaters.

Troubleshooting for different search engines to help the customer with gas bill.

Skills: Microsoft Outlook, and Word

Loan Coordinator Accenture Credit Services 1/2012-3/2013

Managing a pipeline of 80 plus loans.

Reviewing financials, hardships, bank statements, and paystubs.

Submit loans to underwriter for decisions.

Communicating items needed and loan status to CRM.

Accurately interpreting mortgage documents, customer documentation, and classified information.

Skills: Microsoft Outlook, Excel, and Word

Loan Servicing Specialist II Wells Fargo Home Mortgage 03/200*-**-****

Perform a thorough review and analysis of borrower’s credit, employment, income and assets as required by the particular loan program before submitting to underwriting

Assemble the complete loan package in proper order for underwriting:

Verify all required documentation (pre-underwrite) in the file;

Complete the required loan checklist;

Verify that an application is complete and accurate; and

Identify any potential issues that may arise in underwriting

Prepare a loan approval summary, Forms 1008 and 1003, and ensure the accuracy of all the information printed on those documents. Communicate directly with the Loan Originator, customer, and underwriter to obtain initial and any missing documentation required to qualify for the loan

Review loans for compliance with all mortgage-related regulations (RESPA, TIL, HMDA, Reg. B, etc.) and prepare required disclosures

Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information

Verify that vendor orders are complete, invoices received, and in the applicant’s efile.

Manage pipeline by completing and submitting reports within allotted turn-around times.

Assist set-up of loans

Document all communication related to the loan application in the conversation log.

Managed a pipeline of 80 plus loans.

Skills: Microsoft Outlook, Excel, Word, and Powerpoint

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