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Administrative Assistant Customer Service

Spring, TX
September 29, 2018

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**** ****** ***** ***, ******, TX 77389

Cell: 832-***-**** Email:


Top-performing administrative professional with ten years’ experience in customer service, record keeping and general office management. Well-versed in oral and written communication, multitasking and perseverance to task completion. Excellent organizational skills, accuracy and attention to detail. Demonstrated ability to work independently to efficiently complete multiple assignments.


Bachelor’s Business Administration Expected Graduation: 2017

American InterContinental University Schaumburg, IL

(Specialization in Human Resources)

Associate of Arts in Business Administration 2015

American InterContinental University Schaumburg, IL


MS Word, Excel, PowerPoint, OneNote

10 Key

Excellent Customer Service

Research and problem resolution


South Texas General Agency Houston, TX

File Clerk


Assisted Administrative Assistant with E&O daily mail out to Insurance Agents

Ordered office supplies for company use

Organized electronic paperwork for entire organization

Processed all outgoing mail for organization including UPS and FedEx

Created memos and letters for mass mailings throughout the company

Provided Daily picture inspections in Pictometry for insurance policies

First Service Credit Union Houston, TX Administrative Assistant 2002-2008

Maintained electronic files through secure software for company record keeping

Supported the Sr. Administrative Assistant with ordering printed documents for the company

Maintain and distributed insurance information on member loans

Assist in “title” paperwork (including but not limited to filing, logging, mail out of clear titles, and applying for duplicate title)

Retrieve faxes from main fax machine and distribute them accordingly

Prepared specialized data research and confidential reports as needed by Senior Management

Assisted Loan Processor(s), in processing/inputting Indirect Loans from SACU daily.

John Raymond Inc. (HECU) Houston, TX

File Room Clerk 2002

Reconstructed file room to improve filing system

Prepared procedures for file room in order to maintain new filing system.

Sent titles and member files by courier to other departments within company

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