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Manager Customer Service

Location:
The Villages, Florida, 32162, United States
Salary:
35,000
Posted:
September 29, 2018

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Resume:

SUMMARY

Dedicated hard working individual with four years of management and over ten years of varied full-service food service experience, good communication skills both oral and written, strives to provide excellent customer relations while promoting team work. Ability to deal with high-pressure situations in assisting customers. Flexibility in working irregular work schedule. Effectively trained employees on proper customer service and sales. Managed time to meet deadlines in completing assigned projects. Worked cooperatively as a team member. Presented pleasant attitude when dealing with others.

SKILLS

Extensive food/beverage knowledge

Management and leadership experience

Food regulation compliance

Flexible Schedule Availability

Service oriented team player

Strong client interaction skills

Aloha, Micros and several other POS Systems

Honest and Trustworthy

Works well as part of team

Able to work in continuous-standing position for four or more hours

Neat and clean in appearance

EDUCATION

FL TIPS Certification January 2016

Sullivan University, Louisville, KY

Bachelor of Science Hospitality Management (GPA 3.26) December 2009

Sullivan University, Louisville KY

Associate of Science Degree in Hotel and Restaurant Management December 2007

WORK EXPERIENCE

Wicked Cantina November 2016 – April 2017

Restaurant Manager

Manage restaurant operations for $30K weekly volume restaurant with average 2500 – 3500 guests per week. Guest counts consistently increasing.

Direct efficient guest flow through participative shift management, scheduling a full working staff of up to 30 crew members for FOH and BOH employees.

Participated in staff recruitment and performance evaluations.

Outstanding communication skills, both with guest and staff; resolve problems quickly and equitably to ensure happy customer and happy employees.

Weekly inventory

Developed training materials

Improved POS system

Primary closing manager

Margarita Republic, The Villages, FL November 2015 – February 2016

FOH Manager

Manage FOH restaurant/bar operations

Ensured guest satisfaction

Hair of the Dog Pub, Chattanooga TN Aug 2012 – Feb 2013

FOH Manager

Manage FOH restaurant/pub operations

Implemented suggestive selling techniques

Participated in staff recruitment and performance evaluations.

Promoted contests for staff to encourage “Perfect Ticket”

Darden (Olive Garden & Longhorn Steakhouse)

Louisville KY, Clarksville IN, Dalton GA, Chattanooga TN Dec 2008 – May 2012

Manage restaurant operations for $50K weekly volume restaurant with average 2500 – 3500 guests per week. Guest counts consistently increasing.

Direct efficient guest flow through participative shift management, scheduling a full working staff of up to 50 crew members for FOH and BOH employees.

Outstanding communication skills, both with guest and staff; resolve problems quickly and equitably to ensure happy customer and happy employees.

Rotated through FOH and BOH responsibilities; however was the main closer responsible for nightly and monthly inventory

Assigned as Green Team Captain; team responsible for making recommendations for green initiatives.

As Bar Manager, recognize as lowest bar cost in region.

Oversee employee relations encompassing staff recruitment, training, and performance evaluations.

Motivate employees to perform to their maximum potential.

Server/Safety Committee Member (Olive Garden)

Tony Roma’s, Louisville KY Apr 2008 – Oct 2008

Assistant Manager

Manage front of house restaurant operations for $35 – $50K weekly volume restaurant.

Prepare schedule for both FOH consisting of approximately 35 employees

Directed general FOH restaurant operations, monitoring food quality and staffing requirements to ensure positive dining experience for every guest.

Assisted with new store opening and training.

Additional Work Experience

Flippers Pizzeria, The Villages, FL July 2016 – November 2016

Olive Garden, The Villages, FL April 2016 – July 2016

Ann Marie’s Bacon Bar, Louisville, KY January 2015 – March 2015

The Pizza Place, Louisville, KY May 2014 – January 2015

BJ’s Restaurant and Brewhouse, Louisville, KY Sep 2013 – Dec 2013

City Café, Chattanooga, TN May 2012 – Apr 2013

Old Chicago, Evansville IN & Louisville KY Apr 2005 – Jul 2007

Oak Meadow Golf Club, Evansville IN Mar 2005 – May 2006

Elk’s Lodge, Rochester MN May 2003 - Jan 2005

Kathy’s Pub, Rochester MN Oct 2003 – Sep 2004

Michael’s Restaurant/Pappageorge Taverna, Rochester MN Mar 2002 – Sep 2003

The Riptide Bar and Grill, Rochester MN Sep 2001 – Feb 2002

TGI Fridays, Rochester MN, Boise ID, & Myrtle Beach SC May 1999 – Sep 2001



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