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Manager Customer Service

Volo, IL
September 29, 2018

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(Cell) 847-***-**** •


Management professional with extensive experience in the development, growth, and leadership of personnel. Holistic strategist and expert tactician, able to synthesize information and develop decisive action plans in intensely demanding situations. Customer focused leader and great team builder, committed to delivering the highest level of service to internal and external customers.

Proven ability to align human resources with enterprise objectives.

Demonstrated aptitude for fostering collaboration among diverse groups of stakeholders in challenging, fast-paced environments.

Well-earned reputation for outstanding work ethic and consistent record of leading by example.

Exceptional people skills with the ability to motivate others.

Manufacturing • GMP’s • Warehouse Operations/Logistics • Shipping • Receiving • Safety • Hazardous Materials

Customer Relations • Team Leadership • Training • Labor Relations • Human Resources • Project management

Cycle Count ۰ Forklift Operator/Trainer • Material Handler • Oral/Written Communication • Conflict Negotiation • 3PL Documentation and Record Keeping • Investigations • Performance Evaluation • Process Improvement


Medline Industries, Inc. Dynacor Division February 2017 – February 2018

Assistant Production Manager

Managing both sterile and none sterile production departments with a 130 plus employees combined of Medline and temporary contract workers.

Over saw implementation of KAIZEN methodology as part of maintaining and sustaining the continuous process improvement program

Recording and reporting daily performance results

Motivating, coaching, and counseling employees

Fully utilizing top notch internal customer service expertise resulting in better external customer care

Maintained and sustained a work environment that fostered inclusion and acceptance


Plant Supervisor - Certified Investment Casting Specialist - Feb 2015 – Aug 2016

Lead technicians within the work cell and the performance results

Updating SOP’s per CGMP’s in a continual process of creating a deviation free work


Inventory supplies are maintained at the proper levels within the work cells

Monitor and maintain a safe work environment

Assist Engineering with accurate standard practices, procedures and routings

Monitor recurring training for all employees

C. H. Robinson Worldwide Elk Grove Village/Itasca, IL July 2013 – January 2015 Warehouse Supervisor Operations Management, QA/QC Manager, Logistics, all shipping receiving, Management of 3rd Party Labor contractor, part of a team to help supervise and oversee a 100,000+ square foot bonded warehouse, supervise operation execution, employee procedures, scheduling, inventory procurement, production tracking, and material movement activity. Ensuring floor personnel are in compliance with operating in a safe manner at all times. Assisting forklift and floor operators with any troubleshooting equipment issues, paperwork discrepancies, material handling questions, conflict resolution, on-the-job training per SOPs, while fostering and supporting a positive, cohesive and professional team environment.

AMERICAN AIRLINES, LAX, Los Angeles International Airport, Los Angeles, - ORD, O’Hare International Airport, December 1999 – August 2012

Warehouse Manager/Manager-On-Duty

Sustain high levels of customer satisfaction

Leverage expertise in cargo warehouse operations

Lead role in development and implementation of receiving and shipping of CLC (customer loaded container)

Coordinator of environmental safety to maintain compliance with all State and Federal regulations

Oversee shipment of hazardous materials

Orchestrate fast and effective response to any hazmat spills

Partnering with State and Federal Government agencies when needed

Lead teams of up to 135 combined non-union/union employees.

MASTERSON TATE AND ASSOCIATES, Santa Monica, California • 1998 – 1999

Executive Technical Recruiter

Identified and recruited top-level talent across IT specialties

Matched unique skill set of each professional with appropriate Fortune 500 position.

RALPHS GROCERY COMPANY, Los Angeles, California • 1987 – 1998

Produce Manager

Oversaw day-to-day operations of produce department leading team of 5 – 8 employees

Contributed to bottom line with design and implementation of operations improvements

Directed in-store training function for site and served as senior member of Human Resources department.


LEAN Six Sigma Green Belt

Investment Casting Institute Certified - Pittsburgh State University

Graduated Robert Morris University BBA

Graduated Santa Monica College AA Business Mgmt Leadership

Hazardous Materials - Certified Lead Environmental Coordinator

Customer Relations - Certified Local Customer Relations Officer

Warehouse Operations - Certified Customer Service Manager

OSHA Safety and Health Program Management Guidelines


Microsoft Office • Sabre • PowerPoint • Excel • Access • SAP • NAVISPHIER • AS400

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