IT Manager
Resume:
Damian Frilot
CTO/IT Director
Opelousas, LA ****0
******.******@*****.***
Global Information Technology Professional
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CTO/Engineer
Catalyst Holdings
July 2009 to July 2018
Energy and Technology Capital Ventures
We look at companies that require funds to expand their company, start-up a project or new company or even buy-out we offer such services.
We are also interest in Renewable Technologies and Biotech's, Real Estate, Green Energy, Solar technologies, Start-ups, Mergers and Acquisitions, Buy-out, Expansion, Entertainment Responsibilities Included:
• Participated in various company IT projects and collaboration with various vendors on project requirements, SLA's and budgeting using MS Project.
* Sservice Delivery both upstream and downstream
• Streamlined Global Help Desk and IT support methodologies resulting in reduced support calls and down time.
• Implemented IT/Company Change Control processes/measures using various tools including MS SharePoint, Skype for Business, MS Excel, and Exchange Messaging Services.
• Engineered and implemented many ERP solutions.
• Managed IT and Help Desk staff located throughout Europe.
• Participated in corporate data center & server/network design and implementations.
• Collaborated with internal staff and vendors for Corporate LAN/WAN/VOIP (Cisco Unified, Skype Business Messaging) site network upgrades.
• Implemented mobile/instant messaging & messaging solutions for corporate and consultant divisions,including BB's, SmartPhones, audio/video conferencing, WI-FI and wireless Broadband technologies.
• Implemented tier one through three for Systems Administration and Engineering along with all networking devices primarily being Cisco for corporate and consultant divisions, including BB's, SmartPhones, audio/video conferencing, WI-FI and wireless Broadband technologies thought Europe. CTO/Engineer
B3W Group LTD
July 2008 to 2009
Responsible for ensuring that the IT infrastructure, inclusive of the web site and application software, is maintained so as to effectively satisfy business and customer functional requirements in a secure environment.
• Ensure that the IT infrastructure is set-up effectively and securely so that it will adequately serve the business., Skype for Business
• Develop monitoring techniques and tools to constantly monitor the systems so that any problems can be quickly identified and rectified. All problems must be logged.
• Keep up to date with technical matters relating to Internet based implementations and other technologies.
• Ensure that you understand and adhere to the correct application of security procedures when managing and maintaining the company's systems.
• Review and assess all computer related problems reported by both company employees and customers and where applicable and possible implement the necessary solutions.
• Maintain a good working relationships with all suppliers of software, telecommunications and hardware devices and to act as the sole contact between the company and its IT related suppliers.
• Ensure, through regular review of maintenance agreements that they are satisfying the company's support requirements and request changes when necessary.
• Maintain all system documentation and diagrams up to date at all times.
• Be available to travel on IT orientated trips, either locally or overseas, as the company may reasonably require from time to time.
• Maintain the back-up strategy and regularly test and update Disaster Recovery Procedures to ensure that they are sufficient to adequately protect the company's business in the event of disaster.
• Perform regular capacity checks on the system to ensure that upgrade measures are taken proactively rather than reactively.
Network Operations Administrator
Pegasus International - Lafayette, LA
October 2007 to January 2008
Manage and maintain network, systems, installations and support issues.
• Responsible for defining the architecture, evaluating products and implementing new technology into the network infrastructure.
• Evaluate multiple vendor data products through documented test plans, select vendor, and develop engineering specifications and guidelines for these data products.
• Work with departments to develop and enhance networking and security products and services through the product implementation process.
• Establish and document standards, policies and procedures.
• Interfacing with high profile customers during both the pre-sales and post sales installation processes.
• Project managing and supporting large network projects.
• Responsible for Network VPN, Firewalls, and Devices. Network Operations Engineer
CCBill EU
August 2006 to August 2007
Manage and maintain network systems installation and support issues.
• Responsible for defining the architecture, evaluating products and implementing new technology into the network.
• Evaluate multiple vendor data products through documented test plans, select vendor, and develop engineering specifications and guidelines for these data products
• Work with departments to develop and enhance networking and security products and services through the product implementation process.
• Establish and document standards, policies and procedures.
• Provide technical support and training to Operations (NOC), Sales Engineering, and Account Management on all related technologies.
• Interfacing with high profile customers during both the pre-sales and post sales installation processes.
• Project managing and supporting large network projects.
• Responsible for Network VPN, Firewalls, and Devices. Third Party Systems Engineer
FEMA-Federal Emergency Management Administration
October 2005 to May 2006
• Performed troubleshooting for 4000+ end-users, server administration, configuration management and problem resolution support.
• Serve as problem resolution specialists with an ear to the pertinent issues at hand. Support includes coordinating, dissemination and resolution of trouble tickets, LAN Administration, Internet, Customer developed application and integration, and End-User Client Workstation troubleshooting and Software Assistance.
• Tier 1 and Tier 2 configuration and troubleshooting of hardware and software issues as they affect Internet/Intranet access, peripheral device (Blackberry), configuration and support configuration, interoperability issues and network access, and TCP/IP interfaces. IT Consultant/Contractor
Global IT Resources
September 2003 to September 2005
• Managed Large IT Staff of up to 18 employees and 50-75 sub-contractors.
• Provided hands-on administration of corporate IT functions as well as implementations.
• Oversaw and implemented the areas of computer operations, systems analysis, programming, technical support and training for internal and field personnel, plus overseas operations.
• Coordinated and recommend purchases of new equipment and systems to support organizational needs.
• Managed connectivity and integration between US, UK and other country facilities both land based and offshore.
• Provided guidance to specific departments in assessing technology requirements and determining system solutions.
• Designed, configured, installed, and maintained local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
• Developed and implemented policies and procedures related to network hardware and software acquisition, user support, security, and backup.
• Established and maintained network users, user environment, directories, and security.
• Trained users on software and equipment usage.
• Responded to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
• Developed and communicated standards for use, operations, and security of network, personal computers, and data.
Skills Utilized: MS Windows 2003 Servers, Linux Servers, Novell Netware Servers, MS Windows 98/2000/XP/XP Pro, Thin Client, Terminal Servers, MS Office Suite, GroupWise, MS Outlook, MS Exchange, Lotus Notes, DHN, DHCP, SPX/IPX, WINS, Dell PowerEdge Servers, IBM Blade Servers, Dell OptiPlex Desktops, Dell Precision Workstations, Dell Latitude Laptops, Toshiba Desktops, Compaq DeskPro Desktops.
Instructor
ITI Technical College
November 2002 to September 2003
Courses: Networking, Microsoft NT/2000, 2003 Novell, and A+ CEO/CIO/Lead Systems Engineer
Louisiana Information Systems Inc
August 1994 to May 2002
• Managed 58 employee and sub-contracting engineers, administrators, and technicians.
• Researched, evaluated and implemented 451 servers Novell 4x-6x(300) & Microsoft NT4-2000 (151).
• Negotiated contracts with and coordinated activities of hardware, software, telecommunications, support, and training vendors.
• Developed and implemented disaster recovery procedures.
• Performed Network administrative duties of over 4500 users both in the Gulf of Mexico, New Orleans and Houston.
• Monitored and accessed server performance using Sniffer software.
• Maintained system wide virus protection using LAN/WAN and workstation virus detection packages.
• Installed and configured remote administration tools on all corporate servers to allow administrators to manage servers from remote locations, increasing technician productivity.
• Responsibilities include Pre-Sales support, design, implementation, and maintenance of routed and switched network installations.
• Evaluated customer requirements and assisted in building a network solution for customer sites, including deciding on a network protocol, routing protocol, and any remote access (dial-up or VPN) configurations that may be required.
• Perform Pre-sales engineering, configuration and testing of all router and switch equipment before installation, installation and post-sale support of all installed equipment.
• Administered Windows 2000/2003 and NT domains, including user and group creation and maintenance, Exchange E-Mail server administration and maintenance, monitoring and optimization of all servers, installation, configuration, maintenance, troubleshooting and repair of client PC's, routers, switches, hubs, and peripherals.
• Worked very closely with the user community in comprehensive planning, process mapping and developing functional and technical plans to simplify business processes.
• Mentored and guided Team Members in planning and executing Project's Tasks. Skills Utilized: Novell NetWare 4.X/5.X/6.X Servers, MS Windows NT 4.0/2000/2003 Servers, DHCP, DNS, WINS, TCP/IP, IPX/SPX, MS Exchange, MS Outlook, Sniffer Software, SAN's, Cisco Routers/Switches, Nortel Switches/Routers/Hubs, MS Office Suite, MS Windows 3.X/95/98/NT/2000/XP, Dell PowerEdge Servers, IBM Servers, Gateway Servers, HP Servers, Compaq ProLiant Servers, Dell Desktops, HP Desktops, IBM Desktops, Compaq Desktops, Gateway Desktops, Dell Laptops, HP Laptops, Compaq Laptops, IBM Laptops, Gateway Laptops, GroupWise, Lotus Notes Systems Administrator
Cellular One
1989 to 1994
• System Administration of 100 + user network in LAN/WAN Novel environment.
• System development to increase accounting system needs.
• Implemented training courses for all employees.
• Communicated with other departments to report and resolve software, hardware, and operations problems.
• Consulted with department managers to develop system solutions consistent with organizational objectives.
• Researched and evaluates new technologies.
• Negotiated contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
Skills Utilized: Novell Netware, GroupWise, and Proprietary Software - Celltek Education
BS in CS
USL - Lafayette, LA
August 1985 to June 1989
Skills
Program Management, PROJECT MANAGEMENT, Management, IT Management, Service Delivery, Change Management, Negotiation, ERP, Cloud Computing, AWS, Scripting Python/Powershell, Agil, POS, SAAS
Additional Information
SPECIALTIES
• IT Management
• iGaming
• Project/Program Management
• Energy
• Startup Consultancy
HARDWARE/Software: Dell PowerEdge Servers, IBM Blade Servers, Gateway Servers, HP Servers, Compaq ProLiant Servers, Dell OptiPlex Desktops, HP Desktops, Gateway Desktops, Dell Precision Workstations, Dell Latitude Laptops, Toshiba Desktops, Compaq DeskPro Desktops, HP Laptops, Compaq Laptops, IBM Laptops, Gateway Laptops, Cisco Routers/Switches, Nortel Switches/Routers/ Hubs. Skype/Skype Business Administration
PROFESSIONAL SKILLS SUMMARY
Establish technical vision and lead all aspects of the company's technological development. Manage implementation, maintenance and development of the technology application in support of business operations.
Lead product development effort in collaboration with collaboration with executive management, internal and external stakeholders in support of developing industry leading service solutions. Work in consultation with other functions, including operations, client service, business development and finance as an advisor of technologies that may improve their efficiency or effectiveness. Collaborate with executive leadership members in directing the company's strategic direction, development and future growth.
Influence the outcome of sales proposals through the design and the articulation of customer specific solutions.
Create and maintain production reporting capabilities to determine productivity, quality of output and cost of service.
Contribute to the collection, documentation and analysis of business requirements and implementation decisions.
Successfully define work flows, jobs, and reporting relationships to obtain optimum effectiveness. Create/conceptualize new systems, programs, or products with significant business impact. Develop and manage departmental budgets and business plans. Act as an advisor that troubleshoots and resolves extremely complex problems within multi- departments and/or cross-functional areas.
Approve organizational structures and supervisory relationships in a functional area or department. Responsible for overall success of function within multi-departments and/or cross-functional areas.
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