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Customer Service

Chattanooga, Tennessee, United States
$16+ HR
September 29, 2018

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Ciciley A. Bennett

**** ******** ***

Chattanooga, TN 37412

Cell: 423-***-****

Internal Work: 423-***-****

To whom it may concern,

I come with 20+ years customer service experience in medical, utility, cable, and retail over the phone

(inbound/outbound) also face to face with professional telephone etiquette. Supervised and trained customer service representatives and cashiers of 30+ staff in an administrative office and retail environment. Also, with Benchmark Business Office in the Accounts Receivable department trained all new employees and Alabama AR reps. Maintain strong professionalism, flexibility, honest, trust worthy, dependable, team player, multi task, adapt well to change, and people personality. I have 10 Years in cashiering dealing with large amounts of cash posting and adjustments, handling transactions keeping accounting books with cashier's logs and bank records. I have problem solving and resolutions skills for resolving issues. My computer skills are at intermediate level with excel and word, type 75+ wpm, and data entry. Currently in my position as an Accounts Receivable Associate with Benchmark Chattanooga office, I handle patient accounts by adjusting patient commercial/ Medicare accounts, deal with revenue cycle, communicate with insurance companies in relation to EOB's, payments, adjustments, and refunds resolving and identifying problems. In my position I help with implementing system and process improvements. My current position also consist of communicating with other departments and clinics to resolve account issues following HIPPA laws and confidentiality to protect patients and the company. Have continous training to stay updated on job knowledge and company expectations in a productivity fast paced environment always meeting or exceeding productivity. My previous job position with Blue Cross Blue Shield of TN as a Correspondence Rep and Trainer I adjusted provider and hospital claims, problem solve any disputes, and submit letters to providers. Before this position I was Customer Representative in Benefits and Eligibility Provider Service later becoming a coach and training new employees. I met all expectations required and made Top Trainee in Benefits and Eligibility training. I’ve completed Commercial Claims Training and have Facets experience. Also, worked 7 months as a Representative the Market Place assisting patients with Obama Care accounts for Blue Cross Blue Shield.



Commercial and Medicare Claims

Claims Processing

Commercial Benefits & Eligibility

Trainer/ Coach to new employees

Research and Correspondence

Strong customer service background and sales experience Problem solver and resolution skills

Medical Coding ICD9

Data Entry

Computer Literate

Intermediate word and excel

Microsoft Efficient

Spreadsheet experience

Type 75 wpm

Call Center Experience

Supervisor Experience

Multi Task

Goal setter

Negotiating Skills

Accounts receivable

Training skills


Nominated "Top Trainee" for Blue Cross Blue Shield Benefits and Eligibility training class. Exceeded expectations in 3 departments at one time in customer service call center, cashiering, and lobby with Electric Power Board. Volunteered with Junior Achievement, Feed-A-Family, and Back Pack for Needy Kids with employer also was company Mascot Louie with Dr. Shock. Promoted from Customer Service call center representative to Cashier Trainer 2005, then to Branch Team Leader in 2006 covering 3 office locations weekly. Extensive customer service training within and outside of the company. Experience:

May 9, 2016 – Current

Benchmark Rehab Partners

Title: Accounts Receivable Associate

Handling Commerical accounts and claims in resolving issues with unpaid accounts and adjustments working closely with insurance companies and internal departments to resolve issues in a timely and productivity environment. Train new associates coming into the position. September 14, 2014 - March 12, 2016

Blue Cross Blue Shield of TN

Title: Correspondence and Research Associate

I adjust provider and hospital claims, problem solve any disputes, and submit letters. January 19,2014 - September 14, 2015

Blue Cross Blue Shield of TN

Title: Coach/ Trainer and Customer Service Representative Provider Service/ Benefits and Eligibility Assist doctors and hospitals with medical claims and patients benefits for commercial medical insurance. July 7, 2013 to January 10, 2014 Temp Assignment

Unum Insurance of America for Kelly Services

Title: Insurance Intake Specialist

Process Short Term Disability Claims, medical ICD9 coding, and customer service following up with customers and employers on information needed for claims December 2012 to May 2013

Convergys for Direct TV Chattanooga, TN

Title: Problem Resolution Specialist II

Call center and sales environment for cable and telecommunication service Assist customers with their accounts and resolve issues the customer may be experiencing along with other product and services the company have to enhance the customer experience in technology today. July 2000 to April 2012

Electric Power Board of Chattanooga

Title: Branch Team Leader

Supervised over customer service reps and cashiers covering 3 branch locations. Assisted customers face to face and over the phone with their utility bills and offering fiber optic products. Trained all new hires coming in for cashiering. Verified all cashier's deposits and paperwork before going to several banks and made spreadsheets to track employees daily work and progression. October 1997 to July 2000

Blue Cross Blue Shield of TN Chattanooga, TN

Title: Customer Service Rep II/ Claim Processing

Customer service TennCare call center assisting customers with their TennCare state insurance and Medicare. Processed medical claims. Worked close with doctors, pharmacists, nurses, and in-house clients over the phone.


Branell College

Chattanooga, TN 37411

Graduated July 19, 1993

Diploma Medical Secretary

Medical Terminology passed state of TN 300 medical term test Accounting I & II Lotus 1-2-3 Word Level I, II Spreadsheet

3.7 GPA

Secretarial Training office skills


Debbie Wise – Benchmark Rehab Partners

Accounts Receivable Supervisor

Office: 423-***-****

Fax: 423-***-****

Judy Manion - Kelly Manager


Vivian Kimball - EPB Supervisor II


Nicole Dozier - EPB Team Leader


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