Sam Habib, MCSE, MCDBA, OCP

**** ********** ******, ***********, ******* 647-***-**** ac6728@r.postjobfree.com LinkedIn: linkedin.com/in/samihhabib

IT Professional with more than 17 years of experience in IT Infrastructure, IT Operation Support Services, Database Administrations, Software Application Support for Bank and Retailers sectors with key focus on superior Services delivery, to reflect a customer orientation.

AREAS OF EXPERTISE

IT Service Management (ITSM)

IT Help Desk Operation

ITIL Standard

IT Infrastructure and Data Centre

Database Administration and data analysis

Network and VMWare Administrations

Support Online Bank Applications

Support Supply Chain Application (Retailers)

Business System Analyst

Business Intelligence (BI) –Tableau

Inventory Management and Merchandising services

Disaster recovery

Certifications

Microsoft Certified System Engineer MCSE,

Microsoft Certified Database Administrator MCDBA,

Oracle Certified Professional, OCP DBA,

Problem Management (PM), Conflict Management (CM),

Performance Management Process (PMP).

OS. & Network Technologies

MS Windows Server NT, 2000/2003, 2008, MS Windows, MAC, VMWare ESX 3.5 DHCP, DNS, Router, Switch, Support (LAN, WAN), Active Directory

Business Applications

Microsoft Office 2010 Word / Excel / Visio / Power Point / Project /Adobe Photoshop/ illustrator/ Citrix Server/ Microsoft Exchange

Database

Microsoft SQLDBA, MySQL, Oracle Database

Banking Applications

OTP, IVR, SAG, B2B applications, Document Management System DMS -Kofax Capture, CAM, HEAT CORP, HEAT BIZ, IMATCH, entrust, Portal, Intranet and E-banking applications.

ERP/Retailer/ FMCG

ACCPAC, Retail Applications Microsoft MRMS (POS), Great Plains (Dynamic), ABBYY FineReader (OMR), Mobile Application Support

Business Intelligence

Tableau Dashboard, Crystal reports.

H/W Servers and Backup Storage

Dell/HP/IBM Blade servers, EMC SAN/NAS Storages, SCSI /RAID devices,

DR Banking environment

VoIP, Antivirus

Alcatel lucent VoIP, Symantec Antivirus, MacAfee

TECHNICAL SKILLS AND CERTIFICATIONS

PROFESSIONAL EXPERIENCE

Canadian Digital Solutions Canada, Toronto 2017- Current

Technical Support Engineer

Support and provide a MSSQL Databases Integration between ACE and Time Matter.

Data Analysis/Data Process/Data load and exchange bulk files from Finucane Institutes (CIBC Bank, Transunion, Equifax, Yellow pages) and imported to ACE System and provide internal/external reports as business requirements.

Maintain and support Datacenter Infrastructure, LAN/WAN including Physical HP Servers, VM Machines, Antivirus

Exchange server, domain controller (AD), file Servers, printers and backup services, Workstations.

Information Technology Manager, MYNaghi Group (FMCG) Saudi Arabia, Jeddah 2011– 2016

Main Responsibilities: Provide a technical support services for merchandising company and lead a team of 2 technical engineers and 1 developer to Support/Manage IT Infrastructure(LAN/WAN, Data Center), Database Administration, Business intelligent services using Tableau Dashboards, and meet overall customer service level agreements (SLA).

Managed Data Gathering solution using ABBYY FineReader (OMR) Application to capture data from the market.

Supported Mobility Application Solution based on Android for 1K merchandisers in 1500 supermarkets

Sam Habib 647-***-**** ac6728@r.postjobfree.com

Supported MS-SQL Database design, data Analysis, data modeling, process Analysis, data mining,data Capture to collect the required data from market to provide Insight service using Tableau Dashboards

Provided Business Intelligence services using Tableau: design/Implement/Publish dashboards reports as business requirements

Managed/Supported internal portal to analyze captured data from the market and monitor data accuracy percentages

Provided Business Analysis and documentation of IT operations service offerings as required

Identified Key Performance Indicators (KPI) for IT Operations Department to improved IT Operation Quality, Customer services and Response Time

Improved IT operation quality, customer services and response time to critical issues to 1 hour

Managed/supported the data center, network Infrastructure for LAN/WAN for 5 main branches and 12 remote sites

Information Technology Consultant, National Commercial Bank, Saudi Arabia, Jeddah 2007 – 2011

Provided Technical Support services to Bank Applications in Production Area

Supported Online Bank Web Application Servers, SAG (Swift Alliance gateway), SMS notification system Servers, Docsafe Document management system (DMS), CAM, COLD, HEAT CORP, HEAT BIZ, IMATCH, Entrust (VPN) and RSA Security system.

Supported SAG (Swift Alliance gateway) Server on Production area, Failover and Failback from Main office to DR Site Including Mentioning Operation Logs, Messaging Services, and SNL, Implementing SAG Certificate.

Handled the ATM Monitoring system connecting to base24 as a backend system (Gasper 5.5.21.01).

Followed ITIL processes using HP System (Incident management, problem management, configuration and change Management, and availability & continuity management) in all production activities.

Conducted implementation, configuration and troubleshooting of E- Banking Applications and

Corporate Payment Systems.

Built the DR environment, released Implementation, updates and testing for E-banking applications.

Network Administrator Specialist, Bank Aljazira, Saudi Arabia, Jeddah 2003 – 2007

Managed Helpdesk team and daily activates to provide a Technical Support Services for the bank LAN/WAN

And 200 PC/ 500 Laptops and Remote Support for 8 Branches.

Handled SAN Solutions, Backup strategies, Citrix Server.

Supported Microsoft Server 2000, Exchange Email server, MacAfee Antivirus and SATA Internet Backup Server

Wrote an IT department policies and procedures documentation

Worked with IT Manager in budgeting for IT Department (Software, Hardware, Training, and Projects)

Managed and supported the communication and network upgrade activities

Network Administrator & DBA, Raytheon International Company, Saudi Arabia, Jeddah 1997 – 2003

US Company

Provided full-time contracted network support to Raytheon Middle East Systems Company managing all aspects of Helpdesk and technical network maintenance for over 100 PC’s, most of which were commissioned on-site

Worked with IT Manager in budgeting and managing Help Desk operations that support over 120 LAN users

Supported all aspects of installation and maintenance of Oracle DB on Windows NT/2000 LAN, Disaster Recovery

Ordered required components and assembled over 60 office PCs with greater capability, saving the company over $180K.

Installed Lotus Notes Domino email server increasing messaging efficiency saving over $12K/month.

Installed and configured Microsoft 2000/NT/XP Server, ISA Server, 95, 98, Virus Scan, Norton.

Oracle 7, 8, 8i, 9i, cc: Mail Post Office & Router, Lotus Domino Server 5.0.8.

EDUCATION

Bachelor Degree in Computer Science

Amman University, Jordan

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