Sam Habib, MCSE, MCDBA, OCP
IT Professional with more than 17 years of experience in IT Infrastructure, IT Operation Support Services, Database Administrations, Software Application Support for Bank and Retailers sectors with key focus on superior Services delivery, to reflect a customer orientation.
AREAS OF EXPERTISE
IT Service Management (ITSM)
IT Help Desk Operation
IT Infrastructure and Data Centre
Database Administration and data analysis
Network and VMWare Administrations
Support Online Bank Applications
Support Supply Chain Application (Retailers)
Business System Analyst
Business Intelligence (BI) –Tableau
Inventory Management and Merchandising services
Microsoft Certified System Engineer MCSE,
Microsoft Certified Database Administrator MCDBA,
Oracle Certified Professional, OCP DBA,
Problem Management (PM), Conflict Management (CM),
Performance Management Process (PMP).
OS. & Network Technologies
MS Windows Server NT, 2000/2003, 2008, MS Windows, MAC, VMWare ESX 3.5 DHCP, DNS, Router, Switch, Support (LAN, WAN), Active Directory
Microsoft Office 2010 Word / Excel / Visio / Power Point / Project /Adobe Photoshop/ illustrator/ Citrix Server/ Microsoft Exchange
Microsoft SQLDBA, MySQL, Oracle Database
OTP, IVR, SAG, B2B applications, Document Management System DMS -Kofax Capture, CAM, HEAT CORP, HEAT BIZ, IMATCH, entrust, Portal, Intranet and E-banking applications.
ACCPAC, Retail Applications Microsoft MRMS (POS), Great Plains (Dynamic), ABBYY FineReader (OMR), Mobile Application Support
Tableau Dashboard, Crystal reports.
H/W Servers and Backup Storage
Dell/HP/IBM Blade servers, EMC SAN/NAS Storages, SCSI /RAID devices,
DR Banking environment
Alcatel lucent VoIP, Symantec Antivirus, MacAfee
TECHNICAL SKILLS AND CERTIFICATIONS
Canadian Digital Solutions Canada, Toronto 2017- Current
Technical Support Engineer
Support and provide a MSSQL Databases Integration between ACE and Time Matter.
Data Analysis/Data Process/Data load and exchange bulk files from Finucane Institutes (CIBC Bank, Transunion, Equifax, Yellow pages) and imported to ACE System and provide internal/external reports as business requirements.
Maintain and support Datacenter Infrastructure, LAN/WAN including Physical HP Servers, VM Machines, Antivirus
Exchange server, domain controller (AD), file Servers, printers and backup services, Workstations.
Information Technology Manager, MYNaghi Group (FMCG) Saudi Arabia, Jeddah 2011– 2016
Main Responsibilities: Provide a technical support services for merchandising company and lead a team of 2 technical engineers and 1 developer to Support/Manage IT Infrastructure(LAN/WAN, Data Center), Database Administration, Business intelligent services using Tableau Dashboards, and meet overall customer service level agreements (SLA).
Managed Data Gathering solution using ABBYY FineReader (OMR) Application to capture data from the market.
Supported Mobility Application Solution based on Android for 1K merchandisers in 1500 supermarkets
Sam Habib 647-***-**** firstname.lastname@example.org
Supported MS-SQL Database design, data Analysis, data modeling, process Analysis, data mining,data Capture to collect the required data from market to provide Insight service using Tableau Dashboards
Provided Business Intelligence services using Tableau: design/Implement/Publish dashboards reports as business requirements
Managed/Supported internal portal to analyze captured data from the market and monitor data accuracy percentages
Provided Business Analysis and documentation of IT operations service offerings as required
Identified Key Performance Indicators (KPI) for IT Operations Department to improved IT Operation Quality, Customer services and Response Time
Improved IT operation quality, customer services and response time to critical issues to 1 hour
Managed/supported the data center, network Infrastructure for LAN/WAN for 5 main branches and 12 remote sites
Information Technology Consultant, National Commercial Bank, Saudi Arabia, Jeddah 2007 – 2011
Provided Technical Support services to Bank Applications in Production Area
Supported Online Bank Web Application Servers, SAG (Swift Alliance gateway), SMS notification system Servers, Docsafe Document management system (DMS), CAM, COLD, HEAT CORP, HEAT BIZ, IMATCH, Entrust (VPN) and RSA Security system.
Supported SAG (Swift Alliance gateway) Server on Production area, Failover and Failback from Main office to DR Site Including Mentioning Operation Logs, Messaging Services, and SNL, Implementing SAG Certificate.
Handled the ATM Monitoring system connecting to base24 as a backend system (Gasper 5.5.21.01).
Followed ITIL processes using HP System (Incident management, problem management, configuration and change Management, and availability & continuity management) in all production activities.
Conducted implementation, configuration and troubleshooting of E- Banking Applications and
Corporate Payment Systems.
Built the DR environment, released Implementation, updates and testing for E-banking applications.
Network Administrator Specialist, Bank Aljazira, Saudi Arabia, Jeddah 2003 – 2007
Managed Helpdesk team and daily activates to provide a Technical Support Services for the bank LAN/WAN
And 200 PC/ 500 Laptops and Remote Support for 8 Branches.
Handled SAN Solutions, Backup strategies, Citrix Server.
Supported Microsoft Server 2000, Exchange Email server, MacAfee Antivirus and SATA Internet Backup Server
Wrote an IT department policies and procedures documentation
Worked with IT Manager in budgeting for IT Department (Software, Hardware, Training, and Projects)
Managed and supported the communication and network upgrade activities
Network Administrator & DBA, Raytheon International Company, Saudi Arabia, Jeddah 1997 – 2003
Provided full-time contracted network support to Raytheon Middle East Systems Company managing all aspects of Helpdesk and technical network maintenance for over 100 PC’s, most of which were commissioned on-site
Worked with IT Manager in budgeting and managing Help Desk operations that support over 120 LAN users
Supported all aspects of installation and maintenance of Oracle DB on Windows NT/2000 LAN, Disaster Recovery
Ordered required components and assembled over 60 office PCs with greater capability, saving the company over $180K.
Installed Lotus Notes Domino email server increasing messaging efficiency saving over $12K/month.
Installed and configured Microsoft 2000/NT/XP Server, ISA Server, 95, 98, Virus Scan, Norton.
Oracle 7, 8, 8i, 9i, cc: Mail Post Office & Router, Lotus Domino Server 5.0.8.
Bachelor Degree in Computer Science
Amman University, Jordan