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Administrative Assistant Customer Service

Location:
Guatemala City, Guatemala Department, Guatemala
Posted:
September 29, 2018

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Resume:

María Fernanda Huertas Paz

Bulevar Hospital Militar 14-31 Zona 16

Cellphone: +(502-********

E-mail I: ac670b@r.postjobfree.com

Sworn Translator / Administrative Assistant

Judicial and Social Sciences, Notary and Attorney student Ability and experience in Administrative Assistance for different rolls. I consider myself a capable, honest, responsible, dedicated, and positive person with experience in Staff Management and decisions making, with desire of self-improvement and a leader that wishes to teach and learn new techniques that may be helpful in the proper Structuring and Organizational growth of any company that the services may be rendered to. Specific Abilities

Leadership, confidentiality, resilience, continued growth and study, cooperative, effective communicator, objective, performer, work through objectives and results, and negotiation skills, initiative. Abilities in Public Relations, responsible, honest, respectful, and good team work facilitator.

The mentioned abilities plus being positive had allowed me to be a positive leader and helped me on managing numerous working teams, through respectful and outgoing relationships, by enlightening and finding each team member capacity and talent to make it a plus to the group to contribute to the good functioning of a team in benefit of the company that the service is been rendered to.

Professional Interests

I am interested on translating from home while completing last years of career. In a long term perspective I am interested on keep working for a few years as a freelancer while I learn and gain experience in my career. Currently, I am taking freelance jobs concerning legal procedures/ procurement in the Civil, Labor, and Commerce areas to learn the specific procedures required by law. I am sure fieldwork is the best way to learn and have an experienced mentor. After graduating I would like to apply to a family beneficial working opportunity abroad, guided to Human Rights (Labor or International Relations).

While I achieve my present Academic goals and Professional Interests, I may offer experience in any Administrative or Legal Assistance from home. I am interested on working from home in any Administrative Assistance or support related to external or internal client. Legal or Free Translation. Public Relations, customer service, support in services provided to the Human Force and any task considered ad hoc task in the Administrative branch such as the required by Commerce Law or generally executed by Administrative Assistance.

María Fernanda Huertas Paz

Bulevar Hospital Militar 14-31 Zona 16

Cellphone: +(502-********

E-mail I: ac670b@r.postjobfree.com

Sworn Translator / Administrative Assistant

Judicial and Social Sciences, Notary and Attorney student Education

2015-2021 Licenciatura en Ciencias Jurídicas y Sociales / Bachelor’s Degree in Social and Judicial Sciences

Abogado y Notario / Notary and Attorney

Rafael Landívar University

Guatemala, Guatemala

Fourth Year Student

2012-2014 Sworn Translator Diploma

EPTI/ Professional School for Translators and Interpreters Guatemala, Guatemala

2006-2007 Administrative Assistant Diploma

English Spanish

GIBBS - Private School

Guatemala, Guatemala

2004-2006 Bachiller en Ciencias y Letras/ High Schoool Diploma Liceo Secretarial Bilingüe - Private School.

Guatemala, Guatemala

Other Studies

2012 Human Resources Administration

How to manage an HR Department and make professional working areas. Universidad Rafael Landívar,

Guatemala, Guatemala.

2012 Human Resources; Technology and Administration Galileo University,

Guatemala, Guatemala

2011 First Aid and Rescue

Guatemalan Red Cross

Guatemala, Guatemala

2006 Math Reinforcement Diploma

Galileo University,

Guatemala, Guatemala

2005 English Interpreter

NLC,

Guatemala, Guatemala

María Fernanda Huertas Paz

Bulevar Hospital Militar 14-31 Zona 16

Cellphone: +(502-********

E-mail I: ac670b@r.postjobfree.com

Sworn Translator / Administrative Assistant

Judicial and Social Sciences, Notary and Attorney student Professional Experience

January– August 2018 Man Energy, S.A.

Man Energy is a Guatemalan new law firm that started operations on January 2018. I was hired as a Legal Assistant.

Main attributions:

Local and Foreign Customer communication, service, and assessment.

Legal documents elaboration, such as: proxies, affidavits, appointments, power of attorney, certified copies, certifications, sales contracts, agreements, Services Offers, Assemblies.

Coordination of legal requirements and procedures to comply with clients requirements. Procurement organization and completion.

Invoicing and Collection from clients. Check balance and issuance, regular administrative payments.

Banking.

Daily Translation for Foreign Clients.

Policy elaboration and any other Administrative requirement. November 2015 -January 2017 Incomer,S.A.

Incomer is a Guatemalan Industrial Company, with twenty year experience in the elaboration of Aluminum kitchen utensils. I was hired as a Human Resources General Manager. Main Attributions:

Person in charge of the Human Resources Department o Structuring

Manual Creation

Regulate. Creation of Internal Rules Manual.

Elaboration of procedures per Department

Attributions Manual Elaboration

Positions Manual Elaboration

Organizational Charts

o File Organizing

o Hiring

o Train

María Fernanda Huertas Paz

Bulevar Hospital Militar 14-31 Zona 16

Cellphone: +(502-********

E-mail I: ac670b@r.postjobfree.com

Sworn Translator / Administrative Assistant

Judicial and Social Sciences, Notary and Attorney student o Identifying staff’s needs to improve conditions

o Staff Administration

Scheduling working days and hours.

Providing permissions.

General Staff monitoring in rules compliance and sanctioning. o Compliance with Legal Labor regulations of Guatemalan Law

Social Security

Labor Law

Recreation

o Social Staff events coordination

o Benefits Program

May 2009-June 2013 Colegio Interamericano

Colegio Interamericano is a Guatemalan International School, I was first hired as the HR Department Assistant and after four months changed to the General Director’s Office as an Administrative Assistance to the HR Department and General Director’s Office. On 2010 I was assigned to Foreign Hires, 2011 as a Secretary of de Board of Directors. Main Attributions:

o Board of Director’s Assistant:

Notice and organization of Board Meetings.

Elaboration of: Agenda and Legal procedure in regards to Assemblies Elaboration, approval and registry.

Communication channel to Administrative Staff to execute Board’s decisions.

o Manuals Elaboration and Translation for the HR Department. o Local and Foreign Hires

General process from interviews scheduling, reference check, filing and hiring local and Foreign Staff. In the administrative and academic area. o Foreign Hires: Location and guide.

General process from hiring to assign and locate foreign hires in Guatemala.

Staff Development

VISA: Request and follow-up.

Contracts: Agreement elaboration.

Housing: Apartment Rental and furnishing.

Tickets Purchase

María Fernanda Huertas Paz

Bulevar Hospital Militar 14-31 Zona 16

Cellphone: +(502-********

E-mail I: ac670b@r.postjobfree.com

Sworn Translator / Administrative Assistant

Judicial and Social Sciences, Notary and Attorney student

General Guide support and logistics in concern to moving to a new country.

Insurance acquisition: ad hoc paperwork and staff training.

All Administrative support concerning apartment’s maintenance, staff file and general help on living in Guatemala.

Vehicle purchase and transfer.

o Local Staff:

Hire:

Contract elaboration, background check.

File organization.

Credits control

Staff Development

Comply with all documentation, procedures and requirements per Guatemalan Labor Law.

2008 Megainversiones

Construction Company. I was hired as an Administrative Assistant for the Administrative Department in the city to support several Building Projects, a few months later transferred to new position as an Administrative Assistant to the owner of the company. Attributions:

Administrative Assistant

Different reports elaboration.

Payroll

Personal Administrative:

o Housing and family/children requirements for the owner house. o Travel: tickets reservation, tour and accommodations planning. VISA request when required.

Legal procedures ad hoc tasks with Ministry of Environment for permissions to build.

Purchasing.

Hiring:

o Background check.

o File.

María Fernanda Huertas Paz

Bulevar Hospital Militar 14-31 Zona 16

Cellphone: +(502-********

E-mail I: ac670b@r.postjobfree.com

Sworn Translator / Administrative Assistant

Judicial and Social Sciences, Notary and Attorney student 2006 Promerica

Back in 2006 Promerica was a credit card company. I was hired as a Customer Service Agent and it was my first job. Attributions:

Customer Service.

Payment reception.

General Agency administrative tasks.

Volunteering

July- September 2013 Give & Teach

Medical Shifts at Villa Canales, Guatemala.

Interpreter to the Doctor.

Mr. Mike Claypool

(Contact for further information.)

July- September 2013 Give & Teach

House building at Villa Canales, Guatemala.

Interpreter.

Mr. Mike Claypool

(Contact for further information.)



Contact this candidate