Customer Service Medical Assistant

D’Andra S. Williams

**** ******* ***** **., ***.101 Phone 240-***-****

Hyattsville, MD 20782 E:mail:**************@*****.***

Objective: To obtain a career with advancement that will utilize my medical as well as my customer service assisting skills

Education

VMT Education Center CPR Certified

Home Health Aid May 2014

Sanz School Certificate of Completion

Certified Medical Assistant June 2004

Woodland Job Corps Certificate of Completion

Certified Nursing Assistant April 2003

Skills

Clinical/Administrative

Phlebotomy

Urinalysis

Vital Signs

EKG

Spirometry

Wound Bandaging

Record Management/Inventory Control

Customer Service

Work Experience

Banner Staffing (Walter Reed)-Washington, DC 12/16-07/17

Medical Secretary

Answered multi-line telephone

Connected callers to appropriate nursing unit

Screened unscheduled patients

Received and announced scheduled patients and visitors

Obtained patient information

Checked patient eligibility

Registered and admitted patients to hospital ward/unit

Transferred patients to different ward

Prepared and delivered patient labels and wristbands

Created patient medical records

Protected operations by maintaining confidence and confidential information

Served and protected the health care community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards.

Obtained patient signatures

Took and followed up with provider one calls

Assisted with incoming/outgoing MEDAVAC

Prepared and discharged patients

The Neurology Center - Silver Spring, MD 09/12– 03/14

Appointment Scheduler

Greeted clients

Answered office multi line telephone

Entered and/ or updated patient demographics

Scheduled appointments

Confirmed and canceled appointments

Took and recorded messages

Forwarded messages to appropriate office

Prepared prescription request

Processed mail

Pediatric Professional -Washington, DC 01/05 – 12/08

Medical Assistant

Greeted and checked patients

Answered multi telephone lines

Collected and verified insurance information

Triaged and took patients vitals

Escorted patients to exam room

Prepared patients to see doctor

Administered injections and medications

Assisted doctor as needed

Scheduled appointments and follow-up appointments

Wrote lab slips and referrals

Managed front office when needed

References

Furnished upon request

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