Sales Customer Service
Resume:
Burke Price
**** ***** **** ****, ********, UT **075
To Whom It May Concern:
I would like to take a moment of your time and introduce myself. I have over twenty years of management experience. Throughout my years of experience, I have come to know and understand the importance of customers and the importance they have on the success of an organization. In addition to the years of experience, I have ran a small part-time business in which included the building of and installing computers systems for residential as well as commercial customers. In doing so, I set up and maintained multiple networks for small business sites. I have over 5 years managing over 50+ employees for an outbound call center for collections as well one for outbound sales. Over the years, I’ve been called upon to help design many training programs, write and facilitate policy and procedures manuals for companies, have been part of SOX audits and had to write policies for SOX compliance, which directly benefited many areas which included front-line employees as well as management staff.
The knowledge I have acquired has given me an ability to communicate effectively in any situation. I execute my responsibilities effectively and on a timely basis. I am able to analyze and solve problems. I also have a broad knowledge in all facets of the business environment. I have a strong knowledge in administrating technical support and software programs to those in needs. I know that the skills I have obtained in these areas will prove to be mutually beneficial for your company.
Please consider my request for your open position. I would appreciate the opportunity of meeting with you. I can be contacted at 801-***-****.
Sincerely,
Burke R. Price
Burke R. Price
2082 South 1730 West, Syracuse, Utah 84075 801-***-****
OBJECTIVE:
To join a progressive growth oriented firm in a Management position, which would give me the opportunity
to enhance your overall results within the framework of your objectives.
QUALIFICATIONS:
Extensive management experience and a proven track record as both a people and results oriented manager. Strengths developed during my career are: Planning, Development, Implementation, and Execution. Several
projects include SOX compliance and implementation developing complete credit and accounts receivable and billing departments from the planning stage to actual operations. A strong interface with all departments, in both
design and implementation of systems, for use by credit/collection, billing and sales departments. Proactive
management and solid knowledge of customer service, billing and credit and collection processes with strong
computer, analytical, and negotiation skills.
EDUCATION:
UNIVERSITY OF PHOENIX IN UTAH
B.S. Degree in Business Management. (1996)
EXPERIENCE:
2017 – Present Clayton Holdings LLC
Accounts Receivable Collection Manger
* Managed revenue recovery for 5 business within the United States
* Managed billing and administrative support for daily business operations
* Daily payment posting, reporting and deposit verifications
* Reduced 60+ day balance by 6% in the first three months
* Perform monthly reconciliations
* Prepare journal entries and reconciled general ledger and subsidiary accounts
* Interface with sales, operations and senior management
2010 – 2017 Ovivo USA, LLC
Corporate Credit and Collection Manger
* Manage and coordinated revenue recovery for the Western United States and Canada
* Reduced 90-day balance from more than 8.5 million to 2 million with in the first year
* Established special terms and conditions for high risk accounts
* Directed all billing, support for daily business operations.
* Improved billing procedures by introducing proactive management techniques
* Perform monthly and quarterly reconciliations
* Prepare journal entries and reconciled general ledger and subsidiary accounts
* Handle all collection agency activity and conducted audits of collection agency accounts
* Interface with sales and senior management
EXPERIENCE:
2006 – 2010 Komatsu Equipment Company
Corporate Credit and Collection Manger
Exclusive distributor for Komatsu Equipment in Nevada, Wyoming, and Utah, the corporation includes
7 branch locations.
* Managed credit and collection department with a staff of 4
* Reduced D.S.O. from 68 to 55 days with in the first year
* Reduced D.S.O from 55 days to 36 days during the second year
* Reduced 60 day balance from more than 9 million to just under 3 million with in the first year
* Established special terms and conditions for high risk accounts
* Developed and implemented new Policy & Procedures
* Performed monthly and quarterly reconciliations
* Prepared journal entries and reconciled general ledger and subsidiary accounts
* Handled all collection agency activity and conducted audits of collection agency accounts
* Interfaced with sales and senior management
1997 – 2006 Motor Cargo / UPS Freight
Corporate Credit and Collection Manger
An $8.4 billion dollars LTL and Truckload carrier, operated in all 50 states. A division of UPS, has over
200 locations throughout the United States
* Managed Western 11 States A/R portfolio of over 60 million
* Reduced D.S.O. for 58 to 31 days
* Developed and implemented policies and procedures for the credit and collection department
* Supervised a staff of 25 collectors and 2 team leads with a daily call volume of over 150 calls.
* Developed and implemented new procedures for SOX compliance
* Developed departmental objectives and budgets. Analyzed reports and results in order to take corrective
actions in areas requiring improvement
* Maintenance of accounts receivable including management of claims, customer inquiries, collection and
charge off/recoveries, 3rd party and legal placement
* Responsible for direction and management of accounts receivable and cash flow management
* Developed and implementing a training program for newly hired collection representatives
* Handled all collection agency activity and conducted audits of collection agency accounts
* Interfaced with sales and senior management
REFERENCES:
Will be furnished upon request
Contact this candidate