Engineer It

Yadana Su Kyaw

**/**(***), Konchankone- *th street, 4 ward, kamaryut tsp, Yangon.

09-253**-****, 09-799-**-**-**

*********@*****.***

Personal statement

A highly experienced and competent IT Support technician with 2 years’ experience in a variety of office based environments. A level head and rational approach to problem solving leads to reliability and fast solutions to IT technical issues. Ability to explain procedures in a practical and user friendly way means that many IT problems can be solved via the telephone.

Core skills

Vast experience in IT problems and solutions

Proxy Server Configuration,

FileServer Configuration with WindowServer 2008,

Printer Server Configuration,

Router Configuration,

CCTV installation &CCTV Backup,

Window OS installation,

Software installation & error troubleshooting,

IT equipment troubleshooting and etc.

Broad knowledge and experience of all IT operating systems

Employment history

Starvision Company Limited : Business Support(2013 to 2014)

DKSH : IT support(2014 to 2015)

Waaneiza Company Limited : IT-Engineer(Junior Incharge)(2015-Feb to 2016-Feb),

IT-Engineer(Senior Incharge)(2016-Feb to Now)

Duties

Manning the IT help desk and providing instant solutions to IT issues

Running diagnostic checks and servicing essential IT hardware

Explaining complex IT issues to non-technical employees

Identifying and solving IT problems and logging them into the relevant databases

Installing new systems for all employees

Providing training for all users

Repairing and upgrading hardware and ensuring all computers were fully operational

Creating and maintaining accurate database of all pending and resolved IT issues

Education

West Yangon Technology University

(2007 – 2011)

BE(Information Technology)

Y-Max Computer Training

Linux Server Administrator Foundation, CCNA (R&S)

Gesto

Database Design and Development Foundation

KMD

VB.Net Basic Programming.

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