Sr Business Analyst / Certified Scrum Master

SHAILAJA SHARMA

(Sr. Business Systems Analyst / Scrum Master / Project Manager)

QUALIFICATIONS:

Managed small to medium sized projects on the operations and A/B Testing team as Scrum Master and Lead Business Analyst.

13+ years of experience as Business Systems Analyst in performing technologies for e-commerce website on desktop and mobile, mobile native applications, Windows UWP app, Learning Portals, HRMS/LMS applications.

Matured SCRUM professional with Scrum Master Certification from Scrum Alliance, Inc.

Accomplished facilitator in planning and coordinating technical projects using SCRUM and Agile methodology.

Delivered A/B testing and analytics for multimillion dollar website on desktop and mobile.

Delivered multiple sprints, launches, migrations and upgrades to the customer applications and portals.

Managed multiple projects with testing, validation, system and data integration and working with onsite and offshore testing team.

Excellent customer service skills. Received recognition for providing high quality service from customers, management and peers.

Demonstrated expertise in planning, elicitation, specification, validation and management of requirements.

Strong understanding in database driven applications, web-based learning systems and enterprise applications.

Demonstrated skills in self-initiation, team building and coordination between cross functional team.

Collaborated with sales and marketing teams, 3rd party vendors, development, testing and customer support teams.

Dependable, diligent, detail orientated and able to perform independently and lead groups.

Demonstrated flexibility and ability to work in a demanding schedules and tight timeframe.

Quick learner with excellent analytical and communication skills.

TECHNICAL SKILLS:

Confluence, Jira, Zephyr, HipChat, Adobe Test and Target, Adobe Analytics, Tealium, Photoshop, Snagit, Push Notification Dashboard, Voldemort DB, Jenkins, Android, iOS, JSON, Java, JavaScript, Splunk, Bitbucket (Stash), Swagger, Postman, Objective C, Swift, UWP, .Net Platform, SumTotal Learning Management System, Perception QuestionMark, MS SharePoint, MS Visio, UML, MS Project, Liferay, ASP.NET, Voldemort DB, SQL Server 2005 / 2008 R2 / 2014, Windows Server 2003, 2005, Virtual Machine Applications, XML, HTML, CSS, JS/JSM, PHP, Java, Windows XP/NT, Mac 9, Adobe Acrobat / Photoshop, SPSS, MS Office Suite, Oracle 7.3.4/8.x, PL/SQL, SQL* Plus, Forms 3.0/4.5, Reports 2.5, SQL* Loader, UNIX,

PROFESSIONAL EXPERIENCE:

Fast Switch Client : Domino's Pizza, Inc November 2013 - Current

Scrum Master / Lead Technical Business Analyst

Technology: Confluence, Jira, Gliffy, Zephyr, HipChat, Adobe Test and Target, Adobe Analytics, Tealium, Photoshop, Snagit, Push Notification Dashboard, Voldemort DB, Jenkins, Android, iOS, JSON, Java, JavaScript, Splunk, Bitbucket (Stash), Swagger, Postman, Objective C, Swift, UWP, .Net Platform.

Delivered multiple projects successfully for Dominos desktop and responsive website, A/B testing and analytics for US and International markets, product launches, iOS, Android, Smartwatch and Smart TV applications.

Lead sprint planning efforts, maintained product backlog and grooming, sprint review and retrospectives with teams on time, within budget, and with high quality.

Managed and executed successful delivery of project milestones and deliverables.

Collaborated between business stakeholders, production release managers, development and QA team to define scope, schedules, discussions & workshops and requirements gathering for new projects and operational initiatives.

Facilitated daily Scrum with product owner, development and QA team.

Coordinated demos and previews with business stakeholders before sprint goes live.

Developed and maintained product backlogs, epics, stories and development tasks.

Developed a variety of key performance indicators with measurement mechanisms.

Facilitated weekly status/progress communication with business stakeholders on timeline, risk assessment and resolution.

Researched, reviewed and analyzed existing processes and developed strategies for enhancements into existing system.

Coordinated and managed communications with business leads, product managers, architects and cross functional teams.

Provided technical and business leadership to development and QA teams to ensure accurate understanding of project timelines, deliverables, and requirements during sprint planning, sprint development, sprint review and release.

Analyzed, created and maintained document repository for high level business requirements and monitored lower level functional and technical requirements.

Lead and manage development of requirements documentation, screen design and specifications, user stories and business cases and burn down charts.

Lead troubleshoot technical issues with the quality assurance and development team.

Adayana Inc. December 2008 - November 2013

Technical / Business Analyst

Technology: MS Sharepoint, SumTotal Learning Management System, Perception QuestionMark, MS SharePoint, MS Visio, UML, MS Project, Liferay, ASP.NET, Voldemort DB, SQL Server 2005 / 2008 R2 / 2014, Windows Server 2003, 2005, Virtual Machine Applications, XML, HTML, CSS, JS/JSM, PHP, Java, Windows XP/NT, Mac 9, Adobe Acrobat / Photoshop, SPSS, MS Office Suite.

Clients: Cincinnati Insurance, Ascension Health, ShellLube, ShellAviation, Jiffylube International, Bridgestone Retail Operations, Credit First National Association, John Deere, Carquest Auto Parts

Project: Full Scope Migration, Integration and Implementation of Learning Management Systems and Portals.

Responsible for assessment of business needs and project objectives by collaboration with stakeholders.

Worked closely with project managers in client orientation, feasibility determination, budgeting and resource allocation on big projects.

Coordinated team efforts between IT, development, quality assurance teams and customer for UAT and production releases.

Conducted requirement elicitation meetings and specification documents with process models, use cases and diagrams.

Delivered system validation, training and produced user manuals on portals and Learning Management Systems.

Designed and managed quality assurance efforts to validate system integrity and stability during migrations and upgrades.

Lead cross-functional team of 4 to 10 developers and testers to perform integration and regression testing of the system.

Coordinated among team members, outside contractors and vendors to meet deadlines, client demands in timely fashion.

Provided situational leadership and mentoring to motivated individuals

Environment: SumTotal Learning Management System, Perception QuestionMark, Liferay, ASP.NET, SQL Server 2005, Windows Server, Virtual Machine Applications, XML, HTML, SQL.

Gradepoint Inc. March 2006 – December 2008

Business Analyst

Technology: SumTotal Learning Management System, Perception QuestionMark, MS SharePoint, MS Visio, UML, MS Project, Liferay, ASP.NET, Voldemort DB, SQL Server 2005, Windows Server 2003, 2005, Virtual Machine Applications, XML, HTML, CSS, JS/JSM, PHP, Java, Windows XP/NT, Mac 9, Adobe Acrobat / Photoshop, SPSS, MS Office Suite.

Clients: Masco Corporation, Carquest, Ascension Health, JiffyLube International, Elite Line Services

Project: Migration, Integration and Implementation of Learning Management Systems.

Responsible for gathering business requirements, design, coordinating development and supervising nightly software releases on online managed learning system.

Worked with network, development team to define, plan and execute grand scale software migration project.

Developed use case and test cases for high availability architecture for the web applications.

Implementation of ETL processes to upload users, training and organization to LMS.

Performed functional testing and validation of data in the new system before obtaining signoff on deliverables.

Actively involved in creating training plans.

Implemented and designed the testing and change control processes.

Recognized for outstanding quality of customer service and issue resolution from management and personal commendation from clients.

Developing queries, procedures, triggers, audit trails to perform system integrity testing and generate reports.

Wayne State University - School of Medicine June 2001 – February 2003

System Administrator

Excelled in assisting students, faculty and staff members with software, printing and hardware issues.

Performed trouble-shooting, updates and installation of Software/Hardware.

Providing network configurations and support for Desktop, PDA and laptops.

Maintained computer labs, set up Audio-Visual media for presentation and classroom sessions.

Established maintenance procedures for applications.

Scheduling and documentation of already performed and to be scheduled tasks.

Environment: Windows XP/NT, Mac 9, Adobe Acrobat / Photoshop, SPSS, MS Office 2000, Slice of Life.

Jackson-Hewitt Tax Services December 2001 – May 2002

Franchise Manager and Tax Consultant

Supervised franchise with responsibilities of customer service, employee and office management.

Trained and supervised 5 employees in customer service and tax preparation.

Involved in the preparation, e-filing and distribution of tax returns.

Prepared daily financial reports and records and created weekly work schedules.

Received recognition for best supervision of office and office supplies.

Environment: Windows 2000, Jackson-Hewitt Tax software.

S.E.C.T InfoTech (India) August 1998 – February 2001

Technical Consultant

Worked as a technical developer in the development of Personnel Payroll System Project.

Responsible for creating the database tables, indexes, constraints in Oracle7.3.4/8.x.

Designed screens for data entry using Forms 4.5.

Imported invoices from the Excel sheets to the Oracle Database using SQL * LOADER.

Involved in creation of PL/SQL stored procedures, Packages, Procedures, Functions, Cursors, Triggers etc. Involved in creation of SQL scripts. Developed reports using Reports 2.5

Environment: Oracle 7.3.4/8.x, PL/SQL, SQL* Plus, Forms 3.0/4.5, Reports 2.5, SQL* Loader, UNIX, Windows NT

EDUCATION:

Masters in Computer Sciences

Wayne State University, Detroit, MI

Masters in Biotechnology

Jiwaji University, MP, India

Bachelors in Environmental Sciences

Rani Durgavati University, MP, India

Certified ScrumMaster, 2014

Scrum Alliance, Inc

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